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Call Center Coordinator Jobs (NOW HIRING)

GovernmentJobs.com

Call Center Representative

Lansdowne, PA · On-site

$15 - $18.75/hr

Connects callers with appropriate clinical staff when questions or concerns require clinical guidance, in consultation with the Wellness Line Call Center Coordinator and established protocols.

Conduent, Inc.

Benefits Call Center Coordinator

AZ · Remote

$18.44/hr

Benefits Call Center Coordinator Pay Rate: $18.44/hr, which may be below your state's minimum wage. Please take this into consideration when applying. Remote Role - Full Time Hours: Monday - Sunday 4 ...

Descanso Gardens Foundation

$18.50/hr

Forest of Light." Under the direction of the Call Center Coordinator, the Representative works directly with the public, members, staff, and volunteers across all guest service areas, but with a ...

Lennar

Regional Call Center Coordinator

$18.50 - $24/hr

Regional Call Center Coordinator Welcome Home! Build your career with Lennar! As one of the nation's largest builders, Lennar has built over one million new homes for families across America. Since ...

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Call Center Coordinator information

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How much do call center coordinator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for call center coordinator in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What is a call center coordinator?

Call Center Coordinators are professionals responsible for managing the daily operations of a call center. They oversee the scheduling of staff, handle escalated customer issues, and ensure that customer service standards are met. Their role often includes training new employees, monitoring call metrics, and implementing processes to improve efficiency. Call Center Coordinators act as a bridge between call center agents and management, helping to maintain a productive and positive work environment.

What are the key skills and qualifications needed to thrive as a call center coordinator?

To thrive as a Call Center Coordinator, you need strong organizational skills, experience in customer service, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) software, call management systems, and workforce scheduling tools is typically required. Excellent communication, leadership, and problem-solving abilities help you effectively manage teams and resolve escalated issues. These skills ensure efficient call center operations, high customer satisfaction, and optimal team performance.

What are some common challenges faced by call center coordinators, and how can they be effectively managed?

Call Center Coordinators often face challenges such as balancing high call volumes, ensuring adequate staffing, and maintaining team morale during peak times. Effective management of these challenges involves strong organizational skills, clear communication, and the ability to quickly adapt scheduling or processes as needs change. Coordinators who proactively provide support and feedback to their teams, implement efficient workflows, and leverage call center technology tend to foster a positive and productive environment. Regular training and open channels for feedback can also help address ongoing issues and improve overall performance.

What is the difference between Call Center Coordinator vs Customer Service Representative?

AspectCall Center CoordinatorCustomer Service Representative
ResponsibilitiesOversees call center operations, manages staff schedules, ensures quality standardsHandles customer inquiries, provides product/service information, resolves issues
Required SkillsCommunication, leadership, organizational skillsCommunication, problem-solving, patience
Work EnvironmentCall center setting, team managementCall center or retail environment, direct customer interaction
Common CertificationsCustomer service or call center certifications often preferredCustomer service certifications beneficial but not mandatory

While both roles involve customer interaction in a call center setting, the Call Center Coordinator primarily manages operations and staff, whereas the Customer Service Representative focuses on direct customer support. The coordinator role requires leadership skills, whereas the representative role emphasizes communication and problem-solving skills.

Can I apply for a call center coordinator without experience?

While some employers may consider candidates without prior experience for a call center coordinator role, having customer service skills, communication abilities, and familiarity with call center software can improve your chances. Entry-level positions often provide on-the-job training to develop necessary skills.

What cities are hiring for Call Center Coordinator jobs?

Cities with the most Call Center Coordinator job openings:

What are the most commonly searched types of Call Center jobs?

The most popular types of Call Center jobs are:

What states have the most Call Center Coordinator jobs?

States with the most job openings for Call Center Coordinator jobs include:

What are popular job titles related to Call Center Coordinator jobs?

For Call Center Coordinator jobs, the most frequently searched job titles are:

Infographic showing various Call Center Coordinator job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $48,503 per year, or $23.3 per hour.

Call Center Coordinator- Bilingual

Humble, TX • On-site

Radhika Dental Consulting Llc
See more jobs at Radhika Dental Consulting Llcexternal

$13/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 6 days ago

Key responsibilities

  • Answer incoming calls from patients to assist with appointments, help, or reassurance.

  • Schedule patients and help them find suitable appointment times.

  • Respond to texts, voicemails, and online appointment requests, and communicate with office teams to keep schedules running smoothly.

Job description

Benefits:
  • Bonus based on performance
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

????Charm Dental Care – Humble Location
Do you love helping people?
Do you enjoy talking, solving problems, and making someone’s day better in under 3 minutes?
If you answered YES, then we might have the perfect seat for you in our Call Center.
At Charm Dental, our call center team is the first voice patients hear and the first smile they feel (even through the phone). You’re not just answering calls — you’re helping people get out of pain, regain confidence, and sometimes even overcome their fear of the dentist.
No pressure… just changing lives one call at a time. ????

???? Your Daily Superpowers Will Include:
• Answering incoming calls from patients who need appointments, help, or reassurance
• Scheduling patients and helping them find appointment times that actually work for them
• Guiding new patients through their first visit so they feel excited (not nervous)
• Responding to texts, voicemails, and online appointment requests
• Helping patients understand next steps after treatment or procedures
• Being the calm, friendly voice when someone calls with a dental emergency
• Communicating with our office teams to keep schedules running smoothly
• Celebrating when patients say “Thank you for helping me!”
???? What We’re Looking For:
• Someone who genuinely enjoys helping people
• Positive attitude and great communication skills
• Organized and able to multitask without panic
• Comfortable talking on the phone throughout the day
• Bilingual (English/Spanish) preferred — but not required
• Dental experience preferred — but not required (we train the right people)
If you’re friendly, reliable, and eager to learn, we want to meet you.
???? Career Growth at Charm Dental
This isn’t just a job — it’s a career pathway.

Many of our team members grow into roles like:
• ???? Dental Assistant
• ???? Treatment Coordinator
• ???? Front Office Business Leader
• ???? Leadership and management roles
If you’re motivated, we’ll help you grow.
???? Why People Love Working at Charm Dental:
• Supportive team environment
• Real opportunities to grow your career
• Learn about dentistry and healthcare
• Help patients improve their confidence and health
• Be part of a team that believes Every Smile Matters
✨ Bonus Points If You
• Love talking to people
• Stay calm in busy situations
• Enjoy solving problems
• Can make someone smile over the phone
???? Ready to join the Charm Dental team?
Send us your resume via Instagram DM or text Dr. Mehta at +1(201)674-4129 and tell us why you’d be a great Call Center Superstar.
Because at Charm Dental…
The best smiles start with the first phone call.