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Call Center Coordinator Jobs (NOW HIRING)

The Waldinger Corp.

Call Center Coordinator

Des Moines, IA · On-site

$17.50 - $23/hr

Description Waldinger has an opportunity for a Call Center Coordinator in our Des Moines Office. You must be able to come in to the Des Moines office for training purposes. The schedule for this role ...

MedVanta

Call Center Coordinator

Rockville, MD · On-site

$18.25 - $24/hr

The Call Center Coordinator serves a key role in meeting patient needs while aligning with the overall mission, vision, and goals of the CAO. Answering phones and initiating referrals and/or ...

MedVanta

Call Center Coordinator

Rockville, MD · On-site

$18.25 - $24/hr

The Call Center Coordinator serves a key role in meeting patient needs while aligning with the overall mission, vision, and goals of the CAO. Answering phones and initiating referrals and/or ...

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Call Center Coordinator information

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How much do call center coordinator jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for call center coordinator in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What is a call center coordinator?

Call Center Coordinators are professionals responsible for managing the daily operations of a call center. They oversee the scheduling of staff, handle escalated customer issues, and ensure that customer service standards are met. Their role often includes training new employees, monitoring call metrics, and implementing processes to improve efficiency. Call Center Coordinators act as a bridge between call center agents and management, helping to maintain a productive and positive work environment.

What are the key skills and qualifications needed to thrive as a call center coordinator?

To thrive as a Call Center Coordinator, you need strong organizational skills, experience in customer service, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) software, call management systems, and workforce scheduling tools is typically required. Excellent communication, leadership, and problem-solving abilities help you effectively manage teams and resolve escalated issues. These skills ensure efficient call center operations, high customer satisfaction, and optimal team performance.

What are some common challenges faced by call center coordinators, and how can they be effectively managed?

Call Center Coordinators often face challenges such as balancing high call volumes, ensuring adequate staffing, and maintaining team morale during peak times. Effective management of these challenges involves strong organizational skills, clear communication, and the ability to quickly adapt scheduling or processes as needs change. Coordinators who proactively provide support and feedback to their teams, implement efficient workflows, and leverage call center technology tend to foster a positive and productive environment. Regular training and open channels for feedback can also help address ongoing issues and improve overall performance.

What is the difference between Call Center Coordinator vs Customer Service Representative?

AspectCall Center CoordinatorCustomer Service Representative
ResponsibilitiesOversees call center operations, manages staff schedules, ensures quality standardsHandles customer inquiries, provides product/service information, resolves issues
Required SkillsCommunication, leadership, organizational skillsCommunication, problem-solving, patience
Work EnvironmentCall center setting, team managementCall center or retail environment, direct customer interaction
Common CertificationsCustomer service or call center certifications often preferredCustomer service certifications beneficial but not mandatory

While both roles involve customer interaction in a call center setting, the Call Center Coordinator primarily manages operations and staff, whereas the Customer Service Representative focuses on direct customer support. The coordinator role requires leadership skills, whereas the representative role emphasizes communication and problem-solving skills.

Can I apply for a call center coordinator without experience?

While some employers may consider candidates without prior experience for a call center coordinator role, having customer service skills, communication abilities, and familiarity with call center software can improve your chances. Entry-level positions often provide on-the-job training to develop necessary skills.

What cities are hiring for Call Center Coordinator jobs?

Cities with the most Call Center Coordinator job openings:

What are the most commonly searched types of Call Center jobs?

The most popular types of Call Center jobs are:

What states have the most Call Center Coordinator jobs?

States with the most job openings for Call Center Coordinator jobs include:

What are popular job titles related to Call Center Coordinator jobs?

For Call Center Coordinator jobs, the most frequently searched job titles are:

Infographic showing various Call Center Coordinator job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $48,503 per year, or $23.3 per hour.

Call Center Coordinator-Fishers

Shelbyville, IN • On-site

COLLINS MOBILE
See more jobs at COLLINS MOBILEexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

The Call Center Coordinator is a first-line sales manager responsible for driving team performance, providing real-time floor support, managing operational workflows like timecards, and coaching sales agents to meet revenue goals. This role directly impacts frontline productivity by acting as the primary subject matter expert and leadership presence on the call center floor.

Work Location: In person - 11837 Technology Lane, Fishers, IN 46176

Job Title

Call Center Coordinator

Job Summary

We are seeking a performance-driven Call Center Coordinator to lead our frontline sales team. In this role, you will act as the first line of management, serving as the go-to resource for agents' real-time questions, managing daily timecards, and conducting regular performance coaching. The ideal candidate thrives in a fast-paced sales environment, balances administrative tasks with people development, and is passionate about helping sales agents hit their targets.

Key Responsibilities

Frontline Support & Issue Resolution

  • Serve as the primary on-floor contact for sales agents to answer live campaign, product, and script questions for mobilesales.
  • Handle real-time customer escalations and diffuse complex objections to help agents close deals.

Employee Coaching & Performance Development

  • Conduct regular 1-on-1 coaching sessions focused on sales techniques, objection handling, and pitch execution.
  • Monitor live and recorded calls to ensure compliance, high quality, and optimal conversion rates.
  • Deliver actionable feedback to help underperforming agents meet or exceed monthly sales quotas.

Qualifications and Skills

  • Experience: Wireless experience is preferred but not required.
  • Leadership: Proven ability to motivate, coach, and guide frontline sales employees toward hitting metrics.
  • Communication: Exceptional verbal communication and active listening skills to deliver constructive feedback effectively.
  • Technical Proficiency: Experience using call center software and sales CRMs.
  • Problem-Solving: Ability to multitask, think quickly on your feet, and resolve customer challenges under pressure.

Job Type/Hours: Full-time. We are open Monday - Sunday. Our employees enjoy a flexible schedule with the ability to work 4-10-hour shifts each week.

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance
  • Paid Time Off

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