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Call Center Coordinator Jobs (NOW HIRING)

TARLANI Healthcare

Call Center Coordinator

Montrose, CA · On-site

$21 - $25/hr

Job Summary The Call Center Coordinator is responsible for managing a high volume of incoming and outgoing calls, assisting patients and healthcare professionals, resolving concerns, and ensuring ...

Community Care of North Carolina

Call Center Coordinator

$19.75 - $26.50/hr

Call Center Coordinator From the mountains to the coast, from large cities to small towns, Community Care of North Carolina is transforming health care. Informed by statewide data and predictive ...

YMCA of Greater Dayton

Call Center Coordinator

Dayton, OH · On-site

$16 - $19.20/hr

Call Center Coordinator Association Services Office, Dayton, OH Full-Time/Non-Exempt $16.00-$19.20/Hourly This position requires an in-office presence. Hours are 11:30am-8:30pm Position Summary:

Cincinnati Animal CARE

Call Center Coordinator

Cincinnati, OH · On-site

$17.25 - $22.50/hr

Call Center Coordinator Reports to Senior Shelter Manager Join the Team at Cincinnati Animal CARE At Cincinnati Animal CARE (CAC), we do work that matters. Every day, our team protects animals ...

Dallas IVF

Call Center Coordinator

Beverly Hills, CA · On-site

Reproductive Partners Medical Group is looking for a full-time Call Center Coordinator to join our growing team at our Beverly Hills/Los Angeles location. This is an opportunity to work in the ...

IVY FERTILITY

Call Center Coordinator

Beverly Hills, CA · On-site

$19 - $22/hr

Reproductive Partners Medical Group is looking for a full-time Call Center Coordinator to join our growing team at our Beverly Hills/Los Angeles location. This is an opportunity to work in the ...

Dallas IVF

Call Center Coordinator

Beverly Hills, CA · On-site

$19 - $22/hr

Reproductive Partners Medical Group is looking for a full-time Call Center Coordinator to join our growing team at our Beverly Hills/Los Angeles location. This is an opportunity to work in the ...

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Call Center Coordinator information

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How much do call center coordinator jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for call center coordinator in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What is a call center coordinator?

Call Center Coordinators are professionals responsible for managing the daily operations of a call center. They oversee the scheduling of staff, handle escalated customer issues, and ensure that customer service standards are met. Their role often includes training new employees, monitoring call metrics, and implementing processes to improve efficiency. Call Center Coordinators act as a bridge between call center agents and management, helping to maintain a productive and positive work environment.

What are the key skills and qualifications needed to thrive as a call center coordinator?

To thrive as a Call Center Coordinator, you need strong organizational skills, experience in customer service, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) software, call management systems, and workforce scheduling tools is typically required. Excellent communication, leadership, and problem-solving abilities help you effectively manage teams and resolve escalated issues. These skills ensure efficient call center operations, high customer satisfaction, and optimal team performance.

What are some common challenges faced by call center coordinators, and how can they be effectively managed?

Call Center Coordinators often face challenges such as balancing high call volumes, ensuring adequate staffing, and maintaining team morale during peak times. Effective management of these challenges involves strong organizational skills, clear communication, and the ability to quickly adapt scheduling or processes as needs change. Coordinators who proactively provide support and feedback to their teams, implement efficient workflows, and leverage call center technology tend to foster a positive and productive environment. Regular training and open channels for feedback can also help address ongoing issues and improve overall performance.

What is the difference between Call Center Coordinator vs Customer Service Representative?

AspectCall Center CoordinatorCustomer Service Representative
ResponsibilitiesOversees call center operations, manages staff schedules, ensures quality standardsHandles customer inquiries, provides product/service information, resolves issues
Required SkillsCommunication, leadership, organizational skillsCommunication, problem-solving, patience
Work EnvironmentCall center setting, team managementCall center or retail environment, direct customer interaction
Common CertificationsCustomer service or call center certifications often preferredCustomer service certifications beneficial but not mandatory

While both roles involve customer interaction in a call center setting, the Call Center Coordinator primarily manages operations and staff, whereas the Customer Service Representative focuses on direct customer support. The coordinator role requires leadership skills, whereas the representative role emphasizes communication and problem-solving skills.

Can I apply for a call center coordinator without experience?

While some employers may consider candidates without prior experience for a call center coordinator role, having customer service skills, communication abilities, and familiarity with call center software can improve your chances. Entry-level positions often provide on-the-job training to develop necessary skills.

What cities are hiring for Call Center Coordinator jobs?

Cities with the most Call Center Coordinator job openings:

What are the most commonly searched types of Call Center jobs?

The most popular types of Call Center jobs are:

What states have the most Call Center Coordinator jobs?

States with the most job openings for Call Center Coordinator jobs include:

What are popular job titles related to Call Center Coordinator jobs?

For Call Center Coordinator jobs, the most frequently searched job titles are:

Infographic showing various Call Center Coordinator job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $48,503 per year, or $23.3 per hour.

Call Center Coordinator

Montrose, CA • On-site

TARLANI Healthcare
Health Care and Social Assistance • 201 - 500 employees
Learn more about TARLANI Healthcareexternal

$21 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 hours ago

Job description

Job Summary

The Call Center Coordinator is responsible for managing a high volume of incoming and outgoing calls, assisting patients and healthcare professionals, resolving concerns, and ensuring requests are handled accurately and promptly.

The position requires excellent communication, customer service, critical-thinking, and multitasking skills.

Key Responsibilities

• Receive high volume of inbound calls as well as make outbound calls to existing patients.
• Ensure screening all calls to quickly identify the caller’s needs and efficiently provide the
most effective solutions.
• Effectively use critical thinking skills to solve problems for callers (patients, hospital staff,
PCP office staff....) while consistently using the highest level of customer service;
troubleshoot any urgent calls and situations.
• Follow communication ‘scripts’ when handling different topics.
• Proactively gain and maintain a full understanding of Tarlani’s portfolio of products and
services.
• Create and maintain a patient satisfaction log (feedback – complaints, compliments).
• Maintain positive attitude and empathy when working with colleagues and patients.
• Create/maintain a log for calls received and categorize them based on the nature of the calls.
• In collaboration with the IT department, gather data, prepare call center dashboard (report)
and present it to the line manager.
• Ensure Call Center compliance with Tarlani policies and procedures.
• Ensure that all requests for services are responded to in an appropriate and timely manner.
• Attend and participate in all in-service training as necessary.
• Comply with all Company policies and procedures as applicable.
• Other duties as assigned.

Position Details

Years of Experience
• Minimum of two years of experience as a Call Center Coordinator preferred.
• Two (2) years’ experience in a healthcare setting OR BA Degree from accredited university in a
health-related field; plus, one (1) year experience in a healthcare setting is preferred.

Other requirements

• Bilingual English/Spanish preferred.
• Strong phone and verbal communication skills with active listening.
• Proficiency in MS Office packages.
• Strong ability to multi-task, set priorities and manage time effectively.
• Superb customer service skills – ability to handle diverse customers.
• Able to exercise independent judgment and initiative.
• Work with minimum supervision.
• Experience using Synergy EMR and/or other Electronic Medical Record databases is a plus.

Job Type: Full-time
Pay: $21.00–$25.00 per hour

Schedule

  • 8-hour shift

  • Day shift

  • Evening shift

  • Weekends as needed

Benefits

  • 401(k)

  • Dental insurance

  • Employee assistance program

  • Health insurance

  • Paid time off

  • Vision insurance