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Call Center Analyst Jobs in Rhode Island (NOW HIRING)

BLACKBIRD TALENT

Call Center Agent

East Providence, RI · On-site

$15 - $20/hr

Specialist will perform root cause analysis to identify potential solutions and process improvement ... and Call Center experience; banking experienced preferred * Excellent phone communication and ...

Collabera

Call center representative

Warwick, RI · On-site

$16 - $20/hr

Strong solid math and analytical skills; Ability to work various shifts within hours of operation ... Previous Call Center experience preferred Release Comments: The department hours are 8am - 11pm, so ...

Citizens

Consumer Call Monitoring Manager

Johnston, RI · On-site

$75K - $96K/yr

Analytical Thinking: Comfortable interpreting trends, root causes, and datadriven insights ... Experience in call monitoring, quality assurance, operations, compliance, or risk management.

Citizens

Consumer Call Monitoring Manager

Johnston, RI

$75K - $96K/yr

The Call Monitoring Manager is responsible for leading and overseeing the call monitoring (quality ... Analytical Thinking: Comfortable interpreting trends, root causes, and datadriven insights.

PPL Corporation

Mgr-Customer Operations

Cumberland, RI

$119K/yr

Responsible for monitoring and analyzing call center performance metrics to identify areas for improvement. * Daily execution of call center strategies, policies, and procedures * Encourage and ...

Brown University Health

Sr UC Analyst

Providence, RI · On-site

$34.20 - $56.42/hr

This senior analyst role is actively involved in the support of Brown University Health's unified ... Support Call Center telephony infrastructure and services. Coordinate and participate in delivery ...

Brown University Health

Sr UC Analyst

Providence, RI · On-site

$34.20 - $56.42/hr

This senior analyst role is actively involved in the support of Brown University Health's unified ... Support Call Center telephony infrastructure and services. Coordinates and participates in delivery ...

Brown University Health

Sr UC Analyst

Providence, RI · On-site

$34.20 - $56.42/hr

This senior analyst role is actively involved in the support of Brown University Health's unified ... Support Call Center telephony infrastructure and services. Coordinate and participate in delivery ...

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Showing results 1-20

All JobsCall Center Analyst JobsCall Center Analyst Jobs in Rhode Island

Call Center Analyst information

See Rhode Island salary details

$29.4K

$63.3K

$97K

How much do call center analyst jobs pay per year?

As of Aug 8, 2026, the average yearly pay for call center analyst in Rhode Island is $63,311.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,100.00 and $81,300.00 per year, depending on experience, location, and employer.

Do call center analysts make a lot of money?

Call center analysts typically earn a median annual salary ranging from $35,000 to $55,000, depending on experience, location, and industry. Higher salaries are possible with advanced skills, certifications, or supervisory responsibilities, and some roles may include performance bonuses or incentives.

What are some typical challenges faced by call center analysts and how can they be managed?

Call Center Analysts often face challenges such as handling high volumes of data, quickly identifying trends in customer interactions, and communicating actionable insights to both technical and non-technical team members. Managing these challenges requires strong analytical skills, familiarity with call center software, and effective communication. Building strong relationships with agents and supervisors helps analysts ensure their recommendations are understood and implemented, which can lead to measurable improvements in service quality and operational efficiency.

What is a call center analyst?

A call center analyst evaluates a customer service call center to help increase quality, efficiency, and customer satisfaction. These professionals specialize in spotting trends, weaknesses, and opportunities for improvement. As a call center analyst, your job duties include tracking and examining call flow, calling patterns, established quality assurance levels, and the rate of call abandonment. You may also interview employees, schedule shifts, prepare reports based on your analysis, and recommend solutions to management.

What is the difference between Call Center Analyst vs Customer Service Representative?

AspectCall Center AnalystCustomer Service Representative
Primary RoleAnalyzes call data, improves call center processes, and supports performance metricsAssists customers with inquiries, resolves issues, and provides product/service information
Required SkillsData analysis, communication, problem-solving, familiarity with call center softwareCommunication, patience, problem-solving, product knowledge
Work EnvironmentCall centers, offices, remote optionsCall centers, retail, office settings
Common CertificationsCustomer service certifications, data analysis skillsCustomer service certifications, communication skills training

While both roles operate within call centers and require strong communication skills, Call Center Analysts focus on analyzing data and improving processes, whereas Customer Service Representatives primarily handle customer interactions and issue resolution. The roles often overlap in skills but differ in their core responsibilities and focus areas.

What are the key skills and qualifications needed to thrive as a call center analyst?

To thrive as a Call Center Analyst, you need strong analytical skills, problem-solving abilities, and a background in data analysis or customer service, often supported by a relevant degree or experience. Familiarity with call center software (such as CRM systems, ACDs, and workforce management tools) and proficiency in data visualization or reporting platforms like Excel or Tableau are typically required. Excellent communication, attention to detail, and the ability to collaborate across teams are standout soft skills for this role. These skills and qualities are crucial for monitoring performance, optimizing operations, and ensuring high-quality customer service in a dynamic environment.
More about Call Center Analyst jobs
What are popular job titles related to Call Center Analyst jobs in Rhode Island? For Call Center Analyst jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Call Center Analyst jobs in Rhode Island look for? The top searched job categories for Call Center Analyst jobs in Rhode Island are:
What are popular job titles related to Call Center Analyst jobs in RI? For Call Center Analyst jobs in RI, the most frequently searched job titles are:
Call Center Analyst jobs near you
Infographic showing various Call Center Analyst job openings in Rhode Island as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $63,311 per year, or $30.4 per hour.

Call Center Agent

BLACKBIRD TALENT

East Providence, RI • On-site

$15 - $20/hr

Full-time

Re-posted 14 days ago

Job description

8:30am -5:00pm (including Holidays)

Sunday & Monday off

As a successful member of Commercial Operations, you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues. Specialist will perform root cause analysis to identify potential solutions and process improvement opportunities for recurring service issues. In addition, they will support the implementation of solutions that will ultimately improve Service Level, decrease operational effort, and increase the overall client experience.

 You will also be responsible for (but not limited to) the following:

  • Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or email.
  • Research and train clients on all products offered. 
  • Independently service both internal and external customers on a wide variety of Commercial Card, ACH & cash management products, services and technical issues through all incoming channels. 
  • Diagnose, prioritize, resolve and/or escalate all technical, system, or procedural issues.                                                                 
  • Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences. 
  • Proactively advise management of impending problems or obstacles to meeting service standards. 

Qualifications

Candidates must possess excellent verbal/written, time management, ability to multitask, interpersonal skills. The candidate must be goal driven with a desire to productivity goals; including meeting day to day business needs, with advanced problem-solving skills/ability to negotiate through difficult situations.

  • 5 Years of customer service and Call Center experience; banking experienced preferred
  • Excellent phone communication and listening skills
  • Ability to prioritize and manage daily workload
  • Ability to multi-task and work independently in a fast-paced work environment
  • Computer proficiency and acumen
  • Self-motivated attitude with a desire to succeed
  • Analytical skills and the ability to recognize trends (Ability to exercise considerable independent judgment and attention to detail)