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Call Center Analyst Jobs in Arizona (NOW HIRING)

Allstate

Lender Services Representative

Phoenix, AZ · On-site +1

$19/hr

Solid analytical and critical-thinking skills to assess account details and resolve issues ... Ability to thrive in a fast-paced, high-volume call center environment Education & Experience

OneAZ Credit Union

Member Care Center Team Lead

Phoenix, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Conducts quality call monitoring, Member Care Center training, problem solving, administrative ... Supports daily operations of the department to include the development of analysis, QC (Quality ...

OneAZ Credit Union

Member Care Center Team Lead

Phoenix, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Conducts quality call monitoring, Member Care Center training, problem solving, administrative ... Supports daily operations of the department to include the development of analysis, QC (Quality ...

OneAZ Credit Union

Member Care Center Team Lead

Phoenix, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Conducts quality call monitoring, Member Care Center training, problem solving, administrative ... Supports daily operations of the department to include the development of analysis, QC (Quality ...

VITAS Healthcare

RN Triage Manager (Call Center)

Phoenix, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center/Customer Service management experience preferred. * Proven success in supporting ... Ability to research and analyze information and data to arrive at and articulate valid findings.

Terros

Patient Access Center Representative (8056)

Phoenix, AZ · On-site

$17.50/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Knowledge in call center production metrics and management. * Medicare/Medicaid/Insurance experience Is necessary. * Well-developed critical thinking and analytical abilities, and time management ...

Staff Experts

Market Analyst

Phoenix, AZ · On-site

... Finance, Call Center Operations, Life Sciences, Healthcare, Skilled Trades and Logistics. Staff ... For example: competitive analysis, "what-if" models, whitepapers, and presentations. Maintain ...

Staff Experts LLC

Market Analyst

Phoenix, AZ · On-site

$87K - $120K/yr

... Finance, Call Center Operations, Life Sciences, Healthcare, Skilled Trades and Logistics. Staff ... For example: competitive analysis, "what-if" models, whitepapers, and presentations. Maintain ...

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Showing results 41-60

All JobsCall Center Analyst JobsCall Center Analyst Jobs in Arizona

Call Center Analyst information

See Arizona salary details

$28K

$60.2K

$92.3K

How much do call center analyst jobs pay per year?

As of Aug 15, 2026, the average yearly pay for call center analyst in Arizona is $60,245.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $77,300.00 per year, depending on experience, location, and employer.

Do call center analysts make a lot of money?

Call center analysts typically earn a median annual salary ranging from $35,000 to $55,000, depending on experience, location, and industry. Higher salaries are possible with advanced skills, certifications, or supervisory responsibilities, and some roles may include performance bonuses or incentives.

What are some typical challenges faced by call center analysts and how can they be managed?

Call Center Analysts often face challenges such as handling high volumes of data, quickly identifying trends in customer interactions, and communicating actionable insights to both technical and non-technical team members. Managing these challenges requires strong analytical skills, familiarity with call center software, and effective communication. Building strong relationships with agents and supervisors helps analysts ensure their recommendations are understood and implemented, which can lead to measurable improvements in service quality and operational efficiency.

What is a call center analyst?

A call center analyst evaluates a customer service call center to help increase quality, efficiency, and customer satisfaction. These professionals specialize in spotting trends, weaknesses, and opportunities for improvement. As a call center analyst, your job duties include tracking and examining call flow, calling patterns, established quality assurance levels, and the rate of call abandonment. You may also interview employees, schedule shifts, prepare reports based on your analysis, and recommend solutions to management.

What is the difference between Call Center Analyst vs Customer Service Representative?

AspectCall Center AnalystCustomer Service Representative
Primary RoleAnalyzes call data, improves call center processes, and supports performance metricsAssists customers with inquiries, resolves issues, and provides product/service information
Required SkillsData analysis, communication, problem-solving, familiarity with call center softwareCommunication, patience, problem-solving, product knowledge
Work EnvironmentCall centers, offices, remote optionsCall centers, retail, office settings
Common CertificationsCustomer service certifications, data analysis skillsCustomer service certifications, communication skills training

While both roles operate within call centers and require strong communication skills, Call Center Analysts focus on analyzing data and improving processes, whereas Customer Service Representatives primarily handle customer interactions and issue resolution. The roles often overlap in skills but differ in their core responsibilities and focus areas.

What are the key skills and qualifications needed to thrive as a call center analyst?

To thrive as a Call Center Analyst, you need strong analytical skills, problem-solving abilities, and a background in data analysis or customer service, often supported by a relevant degree or experience. Familiarity with call center software (such as CRM systems, ACDs, and workforce management tools) and proficiency in data visualization or reporting platforms like Excel or Tableau are typically required. Excellent communication, attention to detail, and the ability to collaborate across teams are standout soft skills for this role. These skills and qualities are crucial for monitoring performance, optimizing operations, and ensuring high-quality customer service in a dynamic environment.
More about Call Center Analyst jobs

What are the most commonly searched types of Call Center Analyst jobs in Arizona?

The most popular types of Call Center Analyst jobs in Arizona are:

What are popular job titles related to Call Center Analyst jobs in Arizona?

For Call Center Analyst jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Call Center Analyst jobs in Arizona look for?

The top searched job categories for Call Center Analyst jobs in Arizona are:

What cities in Arizona are hiring for Call Center Analyst jobs?

Cities in Arizona with the most Call Center Analyst job openings:

What are popular job titles related to Call Center Analyst jobs in AZ?

For Call Center Analyst jobs in AZ, the most frequently searched job titles are:

Call Center Analyst jobs near you
Infographic showing various Call Center Analyst job openings in Arizona as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $60,245 per year, or $29 per hour.

000400 - Call Center - Phone & Schedule Specialist

Panoramic Health

Mesa, AZ • On-site

$81K - $82K/yr

Full-time

Re-posted 27 days ago

Job description

Panoramic Health
Come Join our team!!
Phone & Schedule Specialist is responsible for key communication to callers into the practice. This position works collaboratively with Front and Back Office Personnel, Physicians, Supervisors, Financial Counselor, and all ancillary services. Success is measured not by how many phone calls can be quickly transferred but by how many of the calls can be addressed without having to transfer the call and/or by how thoroughly the information necessary for a return call by the appropriate department is gathered, documented and available to the end user.
Responsibilities include:
  • Answers all incoming calls in all assigned phone queues in a courteous, welcoming, professional & timely manner.
  • Gathers and documents all information from the caller thoroughly and accurately.
  • Answers as many callers' questions as possible without the need for transferring the call.
  • Thoroughly understands the reason for the call.
  • Initiates telephone screening by determining call status and handling calls according to established Panoramic Health policy and procedure.
  • Cancels or confirms patient visits as requested by callers.
  • Accurately updates and inputs all relevant data into computer.
  • May rotate in offices for clinical duties as needed.
  • Works special communications projects such as Reschedules, Patient No-Shows, Referral Scheduling, etc. as assigned.
  • Attends all mandatory staff meetings.
  • Complies with all OSHA and HIPAA policies along with all policies and procedures established by Panoramic Health.
  • Maintains a professional and courteous environment.
  • Maintains strict patient and employee confidentiality.
  • Perform other duties and responsibilities as required, assigned, or requested.

Qualifications:
  • High School diploma or GED.
  • Medical assistant degree, diploma, or certificate strongly preferred.
  • Front or back-office experience and/or 2 years' experience as telephone receptionist/customer service representative in a clinical or healthcare organization.
  • Broad understanding of clinical operations and front office.
  • Advanced computer skills in MS Office Suite, NextGen, Centricity, Medical Management, MS4, Practice Plus, Athenahealth and other applications/systems.
  • Detail-oriented with excellent follow-up.
  • Excellent planning skills with the ability to define, analyze and resolve issues quickly and accurately.
  • Ability to juggle multiple priorities successfully.
  • Intelligent, self-confident, practical thinker with sound judgment.
  • Extremely strong organizational and communication skills.
  • Ability to develop both tactical and strategic solutions to business challenges.

The Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other status protected by federal, state, or local laws. The company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment
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