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Brokerage Operations Associate Jobs (NOW HIRING)

Maersk

CHB Operations Associate

Baltimore, MD · On-site

$56K - $60K/yr

  • Medical

  • Retirement

  • PTO

As a CHB Operations Associate , you play a critical role in ensuring our customers' imports move ... You will manage end-to-end customs brokerage operations for a dedicated portfolio of accounts ...

A.P. Møller - Maersk A/S

CHB Operations Associate

Queens, NY · On-site

$56K - $60K/yr

  • Medical

  • Retirement

  • PTO

About the role As a CHB Operations Associate, you will play a critical role in ensuring our ... You will manage end-to-end customs brokerage operations for a dedicated portfolio of accounts ...

Maersk

CHB Operations Associate

Gardena, CA · On-site

$56K - $60K/yr

  • Medical

  • Retirement

  • PTO

About the role As a CHB Operations Associate, you will play a critical role in ensuring our ... You will manage end-to-end customs brokerage operations for a dedicated portfolio of accounts ...

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How much do brokerage operations associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for brokerage operations associate in the United States is $26.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $30.29 per hour, depending on experience, location, and employer.

What is a brokerage operations associate?

Brokerage Operations Associates are professionals who support the day-to-day activities of a brokerage firm. They are responsible for processing trades, maintaining client accounts, ensuring regulatory compliance, and resolving discrepancies or issues related to transactions. Their work ensures the smooth settlement of trades and accurate record-keeping, which is essential for client trust and the proper functioning of financial markets. They often collaborate with brokers, clients, and other departments to ensure all operations run efficiently.

What are the key skills and qualifications needed to thrive as a brokerage operations associate?

To thrive as a Brokerage Operations Associate, you need a solid understanding of financial markets, trade processing, securities settlement, and a bachelor’s degree in finance or a related field. Familiarity with trade management platforms (such as DTCC, Bloomberg, or SWIFT), and sometimes FINRA Series 7 or Series 63 certification, is typically required. Strong attention to detail, analytical thinking, and effective communication skills help ensure accuracy and efficiency when resolving issues and interacting with clients or internal teams. These skills are crucial for minimizing risk, maintaining compliance, and ensuring smooth and timely execution of brokerage operations.

What are some common challenges faced by brokerage operations associates, and how can they be addressed?

Brokerage Operations Associates often encounter challenges such as managing high transaction volumes, ensuring regulatory compliance, and resolving discrepancies between trades and settlements. Staying organized and detail-oriented is crucial, as even small errors can have significant impacts. Proactively communicating with internal teams and external partners, and leveraging technology tools, can help streamline processes and minimize errors. Continuous learning about industry regulations and best practices also helps Associates stay ahead of compliance requirements.
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Brokerage Operations Associate jobs near you
Infographic showing various Brokerage Operations Associate job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $54,588 per year, or $26.2 per hour.

CHB Operations Associate

A.P. Møller - Maersk A/S

Baltimore, MD

$56K - $60K/yr

Full-time

Medical, Retirement, PTO

Re-posted 7 days ago

Job description

As a CHB Operations Associate, you play a critical role in ensuring our customers' imports move smoothly, compliantly, and on time. You will manage end-to-end customs brokerage operations for a dedicated portfolio of accounts, partnering closely with customers, carriers, government agencies, and internal teams.
This is an ideal opportunity for someone who thrives in a fast-paced, detail-oriented environment and wants to build strong expertise in customs brokerage while contributing directly to customer satisfaction and operational excellence.
What You'll Do
You will take ownership of daily customs brokerage operations for assigned customers, including:

  • Serve as a trusted point of contact for customers, responding to questions and providing timely, accurate shipment updates
  • Prepare and process U.S. Customs entries and Partner Government Agency (PGA) filings, ensuring full regulatory compliance
  • Open and manage entry files in alignment with defined KPIs and service standards
  • Coordinate shipment clearance with freight forwarders, steamship lines, airlines, and container freight stations (CFS) to ensure timely release
  • Track and trace inbound shipments from port or airport through final delivery
  • Ensure all required documentation and entry packages are accurately uploaded into operating systems
  • Complete customer billing, delivery orders, and required operational reports
  • Maintain and update customer Standard Operating Procedures (SOPs) as needed
  • Collaborate closely with teammates and cross-functional partners to support coverage, cross-training, and peak-volume needs
What Success Looks Like You'll be successful in this role if you consistently demonstrate:
  • Timely and accurate processing of shipments within agreed KPIs
  • High attention to detail and data accuracy
  • Strong adherence to company policies and all CBP and PGA regulations
  • Proactive communication and follow-through with customers and internal partners
  • Reliable submission of delivery orders and required documentation
Your Impact In this role, you are accountable for helping drive:
  • Customer experience & quality - delivering on service commitments and building trust
  • Compliance & process maturity - ensuring regulatory adherence and operational consistency
  • Operational efficiency & cost control - supporting productivity and standardized processes
  • Technology adoption - contributing to continuous improvement and digital transformation initiatives
Who You'll Work With Internal partners include:
  • CHB Operations Managers and Leaders
  • Senior CHB Operations Associates
  • Regional CHB Leadership
  • Program and Implementation Managers
  • CHB Compliance and IT teams
External partners include:
  • Assigned customs brokerage customers
  • Government agencies (CBP, FDA, USDA, and others)
  • CHB systems and technology vendors
Required / Preferred Qualifications:
  • 6-12 months of customs brokerage or related industry experience
  • At least 2 years in a CHB or operational support environment preferred
  • Strong verbal and written communication skills
  • Highly organized, detail-oriented, and comfortable working under pressure
  • Ability to manage multiple priorities in a fast-paced environment
  • Team-focused mindset with a strong sense of ownership and accountability
  • Bachelor's degree preferred (or equivalent work experience)
  • Customs House Broker License preferred but not required
Required Qualifications
  • Minimum 2 years of CHB
  • 6 -12 months of experience in the industry
  • Knowledge of Section 232 IEEPA tariff structure
  • Excellent verbal and written communication skills with the ability to communicate confidently
  • Persistently drives issues to closure
  • Well organized, detail oriented - especially when working under pressure
  • Works together with others in the business unit to achieve results, fosters teamwork
  • Ability to multi-task in a face paced environment
  • Bachelor's degree preferred but not required, or equivalent work experience
  • Customs House Brokerage License preferred but not required
Salary: $56,000 - $60,000* Benefits: Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match * The above stated pay range is the anticipated starting salary range for this position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws. Notice to applicants applying to positions in the United States You must be authorized to work for any employer in the U.S. #RPO #LI-JL3 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

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