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Automotive Service Writer Jobs in Minnesota (NOW HIRING)

North Central International

Service Writer

Willmar, MN · On-site

Service Writer North Central International is a full-service Navistar/International Truck dealer group with locations across Minnesota, Northern Iowa, and South Dakota. We offer truck sales and ...

Midas

Automotive Service Advisor

Roseville, MN · On-site

$50K - $85K/yr

Paid time off Service Advisor / Writer - Manager in Training Location: Roseville, MN Company: Stranik Automotive Group Ready to accelerate your career? Stranik Automotive Group is looking for a ...

Midas

Automotive Service Advisor

Saint Paul, MN · On-site

$50K - $80K/yr

Company parties Service Advisor / Writer - Manager in Training Location: Apple Valley, MN Company: Stranik Automotive Group Ready to accelerate your career? Stranik Automotive Group is looking for a ...

Midas

Automotive Service Adviser

Minneapolis, MN · On-site

$50K - $80K/yr

Company parties Service Advisor / Writer - Manager in Training Location: Lake Street, MN Company: Stranik Automotive Group Ready to accelerate your career? Stranik Automotive Group is looking for a ...

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All JobsAutomotive Service Writer JobsAutomotive Service Writer Jobs in Minnesota

Automotive Service Writer information

See Minnesota salary details

$12

$23

$39

How much do automotive service writer jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for automotive service writer in Minnesota is $23.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $28.27 per hour, depending on experience, location, and employer.

What is an automotive service writer?

As an automotive service writer, you work at a vehicle service center, and your primary responsibilities are to inspect customer vehicles, such as light trucks and cars, to determine their working condition and then calculate how much any necessary repairs would cost. Your job duties include talking to the customer to find out what needs to be repaired, conducting visual inspections of a vehicle’s engine and other systems, and writing a report of your findings to include a list of recommended services and repairs. You can also find automotive service writer jobs at government agencies and corporations that own large fleets of vehicles. Car dealerships with automotive service departments hire automotive service advisors as well.

How does an automotive service writer typically collaborate with technicians and customers during the repair process?

An Automotive Service Writer acts as the communication bridge between customers and technicians. They gather detailed information about vehicle issues from customers, relay this information clearly to technicians, and keep both parties updated throughout the repair process. Service Writers also review completed work with technicians to ensure accuracy before explaining repairs and associated costs to customers, ensuring transparency and customer satisfaction. Effective collaboration requires strong interpersonal skills and the ability to manage multiple tasks in a fast-paced environment.

What are the key skills and qualifications needed to thrive as an automotive service writer, and why are they important?

To thrive as an Automotive Service Writer, you need a solid understanding of automotive systems, strong customer service skills, and often a high school diploma or equivalent. Familiarity with shop management software, estimating tools, and basic computer systems is typically required. Excellent communication, active listening, and problem-solving abilities help build trust with customers and collaborate effectively with technicians. These skills ensure smooth workflow, accurate service documentation, and high customer satisfaction in a fast-paced automotive environment.

What is the difference between Automotive Service Writer vs Automotive Service Advisor?

AspectAutomotive Service WriterAutomotive Service Advisor
CredentialsHigh school diploma; some certificationsHigh school diploma; certifications optional
Work EnvironmentDealerships, repair shopsDealerships, repair shops
Primary RoleWriting repair orders, communicating with customersDiagnosing vehicle issues, recommending repairs
Customer InteractionModerate; explains repairsHigh; discusses diagnostics and solutions

Automotive Service Writer and Automotive Service Advisor roles often overlap, focusing on customer communication and repair documentation. While both require strong communication skills and familiarity with automotive repairs, Service Writers primarily handle paperwork and customer service, whereas Service Advisors diagnose issues and recommend repairs. Understanding these distinctions helps in choosing the right career path or job search focus.

How do automotive service writers get paid?

Automotive service writers typically earn a combination of base salary and commissions or bonuses based on sales and service department performance. They may also receive benefits such as health insurance and paid time off, and their compensation can vary depending on experience, location, and dealership policies.
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Automotive Service Writer jobs near you
Infographic showing various Automotive Service Writer job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $49,180 per year, or $23.6 per hour.

Service Writer

North Central International, LLC

Marshall, MN • On-site

Full-time

Re-posted 17 days ago

North Central International rating

7.2

Company rating: 7.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

57th of 159 rated car dealerships

Job description

Service Writer

North Central International is a full-service Navistar/International Truck dealer group with locations across Minnesota, Northern Iowa, and South Dakota. We offer truck sales and service, parts sales, and Idealease truck leasing/rentals. Our primary focus is to keep customers on the road by having an exceptional experience within our organizations. Please come join our team!

Candidate will greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

Minimum Qualifications:

  • High school diploma or GED required
  • Minimum 2 years of experience managing a team of technicians.
  • Working knowledge of truck shop operations; mechanical experience preferred.
  • Strong interpersonal communication skills with both internal teams and customers.
  • Proficiency with standard business software and ability to learn proprietary systems. 

Essential Functions: 

  • Manage diesel technicians, ensuring the right tech is on the right job every time
  • Schedule customer repairs so they can be completed efficiently
  • Communicate with customers in a friendly, professional manner regarding service needs, job status, and repairs.
  • Resolve escalated customer concerns or complaints in a timely and effective way.
  • Enter repair work information into the computer and update as needed 
  • Cooperate with parts and sales departments to ensure a positive customer experience. 
  • Serve as the liaison between the shop and sales, warranty, and parts departments.
  • Provide status updates, coordinate scheduling, and ensure alignment on customer and operational needs.
  • Make quick, informed decisions to address issues as they arise.
  • Maintain a calm, solutions-oriented approach during high-volume periods.
  • Must be a leader with the ability to work in a fast-paced environment.
  • Must be able to multi-task.
  • Must be computer literate with the ability to learn our business system.

This is not necessarily a list of all the duties, responsibilities and requirements associated with this position. While the accountabilities noted herein are intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties as circumstances dictate.  We are an Equal Opportunity Employer.

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