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Automotive Service Advisor Jobs in Ohio (NOW HIRING)

Krieger Ford

Automotive Service Advisor

Columbus, OH · On-site

Automotive Service Advisor Krieger Ford is looking for a motivated, customer-focused Automotive Service Advisor to join our service team. If you thrive in a fast-paced dealership environment, enjoy ...

Krieger Ford

Automotive Service Advisor

Columbus, OH · On-site

Automotive Service Advisor Krieger Ford is looking for a motivated, customer-focused Automotive Service Advisor to join our service team. If you thrive in a fast-paced dealership environment, enjoy ...

Chevrolet Of Troy

Automotive Service Advisor

Troy, OH

$65K - $100K/yr

Previous experience in automotive service advising or related customer service role preferred. * Strong communication and interpersonal skills. * Ability to understand mechanical terminology and ...

Chevrolet Of Troy

Automotive Service Advisor

Troy, OH · On-site

$65K - $100K/yr

Previous experience in automotive service advising or related customer service role preferred. * Strong communication and interpersonal skills. * Ability to understand mechanical terminology and ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Ohio

Automotive Service Advisor information

See Ohio salary details

$11

$24

$43

How much do automotive service advisor jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for automotive service advisor in Ohio is $24.65, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $28.32 per hour, depending on experience, location, and employer.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role involves customer communication, sales, and service management. Mechanics usually earn hourly wages or flat rates based on repairs performed. Compensation varies by location, experience, and shop size, but service advisors generally have higher earning potential due to their sales and customer service responsibilities.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and retention, with compensation structures varying by dealership or service center. Strong communication skills and product knowledge can influence earning potential.

Is an automotive service advisor a hard job?

An automotive service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires strong communication skills and technical knowledge. The role can be demanding due to customer interactions, multitasking, and meeting deadlines, but it is manageable with proper training and experience.
More about Automotive Service Advisor jobs

What are the most commonly searched types of Automotive Service Advisor jobs in Ohio?

The most popular types of Automotive Service Advisor jobs in Ohio are:

What are popular job titles related to Automotive Service Advisor jobs in Ohio?

For Automotive Service Advisor jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Automotive Service Advisor jobs in Ohio look for?

The top searched job categories for Automotive Service Advisor jobs in Ohio are:

What cities in Ohio are hiring for Automotive Service Advisor jobs?

Cities in Ohio with the most Automotive Service Advisor job openings:

What are popular job titles related to Automotive Service Advisor jobs in OH?

For Automotive Service Advisor jobs in OH, the most frequently searched job titles are:

Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $51,282 per year, or $24.7 per hour.

Automotive Service Advisor - Uncapped Bonus

Boling Automotive Service

Sardinia, OH • On-site

Full-time

PTO

Re-posted 12 days ago

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Employee discounts
  • Paid time off

Are you a "people person"?
Do you thrive in a fast-paced environment?
Does the idea of uncapped bonuses excite you?
If you answered yes to these questions than we want you to join Boling Automotive Service as an Automotive Service Advisor and be the vital link between our customers and their vehicles! In this role, you will provide exceptional customer service while helping clients understand their automotive needs and solutions.
Responsibilities:
  • Greet customers and assess their automotive service needs.
  • Provide accurate estimates and explanations of services required.
  • Schedule appointments and manage the service workflow efficiently.
  • Communicate with technicians regarding repairs and maintenance.
  • Follow up with customers post-service to ensure satisfaction.
  • Stay updated on automotive technology and service trends.

Requirements:
  • High school diploma or equivalent; automotive service experience preferred.
  • Strong communication and interpersonal skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficient in using service software and point-of-sale systems.
  • Customer-focused attitude with a passion for automotive service.
  • Valid driver's license with a clean driving record.
  • Previous experience in a service advisor role is highly desirable.
About Us:
Boling Automotive Service has been proudly serving the Sardinia, OH community for over 15 years. Our commitment to quality service and customer satisfaction has earned us a loyal customer base and a reputation for excellence. Employees enjoy a supportive work environment where their contributions are valued and recognized.