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Automotive Service Advisor Jobs in Springfield, OH

Chevrolet Of Troy

Automotive Service Advisor

Troy, OH · On-site

$65K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Previous experience in automotive service advising or related customer service role preferred. * Strong communication and interpersonal skills. * Ability to understand mechanical terminology and ...

Chevrolet Of Troy

Automotive Service Advisor

Troy, OH · On-site

$65K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Previous experience in automotive service advising or related customer service role preferred. * Strong communication and interpersonal skills. * Ability to understand mechanical terminology and ...

Chevrolet Of Troy

Automotive Service Advisor

Troy, OH · On-site

$65K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Previous experience in automotive service advising or related customer service role preferred. * Strong communication and interpersonal skills. * Ability to understand mechanical terminology and ...

Chevrolet of Troy

Be Seen First

Service Advisor

Troy, OH · On-site

$70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Advisor - Chevrolet of Troy Chevrolet of Troy is looking for a motivated and customer ... If you have a passion for the automotive industry and enjoy helping customers, this could be a ...

HMAR Automotive LLC

Service Advisor

Marysville, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description In the role of Service Advisor , you will always strive to make our customers feel ... Previous automotive service department or dealership experience highly preferred * Strong listening ...

Honda Marysville

Service Advisor

Marysville, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

In the role of Service Advisor , you will always strive to make our customers feel valued and heard ... Previous automotive service department or dealership experience highly preferred * Strong listening ...

Honda Marysville

Service Advisor

Marysville, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description: In the role of Service Advisor , you will always strive to make our customers feel ... Previous automotive service department or dealership experience highly preferred * Strong listening ...

Martin Automotive Group

Service Advisor

Dayton, OH · On-site

$90K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Martin Automotive Group is searching for a Service Advisor to join our team at our Kia of Dayton location! We believe our continued success and future growth is attributed to our employees.

Martin Automotive Group

Service Advisor

Huber Heights, OH · On-site

$90K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Martin Automotive Group is searching for a Service Advisor to join our team at our Kia of Dayton location! We believe our continued success and future growth is attributed to our employees.

Martin Automotive Group

Service Advisor

Huber Heights, OH · On-site

$90K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Martin Automotive Group is searching for a Service Advisor to join our team at our Kia of Dayton location! We believe our continued success and future growth is attributed to our employees.

HMMS LLC

Service Advisor

Marysville, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Service Advisor Are you looking for a career and not just another job? At Honda ... Previous powersports, automotive service department, or dealership experience preferred * Strong ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Springfield, OH

Automotive Service Advisor information

See Springfield, OH salary details

$10

$23

$40

How much do automotive service advisor jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for automotive service advisor in Springfield, OH is $23.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $26.83 per hour, depending on experience, location, and employer.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role involves customer communication, sales, and service management. Mechanics usually earn hourly wages or flat rates based on repairs performed. Compensation varies by location, experience, and shop size, but service advisors generally have higher earning potential due to their sales and customer service responsibilities.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and retention, with compensation structures varying by dealership or service center. Strong communication skills and product knowledge can influence earning potential.

Is an automotive service advisor a hard job?

An automotive service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires strong communication skills and technical knowledge. The role can be demanding due to customer interactions, multitasking, and meeting deadlines, but it is manageable with proper training and experience.
More about Automotive Service Advisor jobs

What job categories do people searching Automotive Service Advisor jobs in Springfield, OH look for?

The top searched job categories for Automotive Service Advisor jobs in Springfield, OH are:

What cities near Springfield, OH are hiring for Automotive Service Advisor jobs?

Cities near Springfield, OH with the most Automotive Service Advisor job openings:

Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Springfield, OH as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $48,587 per year, or $23.4 per hour.

Automotive Service Advisor

Germain Ford of Beavercreek

Beavercreek, OH • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Germain Ford of Beavercreek
Automotive Service Advisor
Beavercreek, OH
At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.
As an Automotive Service Advisor, you will own the customer experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs and diagnostics. Well-versed in product offerings, inventory needs, technician scheduling and customer service.
Responsibilities:
  • Answer service calls, set and confirm appointments
  • Write repair orders
  • Act as a liaison between the technician and customer
  • Assist your client through the service process.
  • Collaborate with various team members for loaner availability, proper warranty processing and disclosure

Qualifications:
  • At least 2 years of experience
  • Strong record of positive customer satisfaction results
  • Organized and friendly personality
  • Fantastic communication skills with your customers
  • Professional personal appearance
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record

Germain Offers:
  • Comprehensive Coverage & Health, Dental and Vision Insurance
  • 401(k) Savings Plan with Employer Match
  • Paid Vacation/Company Holidays
  • Competitive Wage Plans
  • Ongoing Professional Development and Internal Promotions
  • Company Outings and Activities
  • Employee Discounts

Whether you're an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we'll provide you with the tools, training, and opportunities to help you succeed.
For immediate consideration, visit us at GermainCareers.com.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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