ZipRecruiter

Log In

1

Automotive Service Advisor Jobs in Springfield, OH

Blue Compass RV Dayton

Service Advisor

New Carlisle, OH · On-site

$45K - $65K/yr

The Service Advisor plays a critical role in delivering exceptional customer experience while ... Automotive or service industry background preferred * Strong customer service and problem-solving ...

Performance Kings Honda

Service Advisor

Centerville, OH · On-site

$50K - $75K/yr

Performance Jeep Dodge RAM Centerville seeks professionals holding the title of Service Advisor ... Receiving in customers and their automobiles in the most effective and timely manner * Constant ...

previous page

Showing results 41-60

All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Springfield, OH

Automotive Service Advisor information

See Springfield, OH salary details

$10

$23

$40

How much do automotive service advisor jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for automotive service advisor in Springfield, OH is $23.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $26.83 per hour, depending on experience, location, and employer.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role involves customer communication, sales, and service management. Mechanics usually earn hourly wages or flat rates based on repairs performed. Compensation varies by location, experience, and shop size, but service advisors generally have higher earning potential due to their sales and customer service responsibilities.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and retention, with compensation structures varying by dealership or service center. Strong communication skills and product knowledge can influence earning potential.

Is an automotive service advisor a hard job?

An automotive service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires strong communication skills and technical knowledge. The role can be demanding due to customer interactions, multitasking, and meeting deadlines, but it is manageable with proper training and experience.
More about Automotive Service Advisor jobs

What job categories do people searching Automotive Service Advisor jobs in Springfield, OH look for?

The top searched job categories for Automotive Service Advisor jobs in Springfield, OH are:

What cities near Springfield, OH are hiring for Automotive Service Advisor jobs?

Cities near Springfield, OH with the most Automotive Service Advisor job openings:

Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Springfield, OH as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $48,587 per year, or $23.4 per hour.

Automotive Service Technician-

Chevrolet Of Troy

Troy, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Chevrolet of Troy is hiring
 
The ideal candidate has a high school diploma or GED, some post-secondary automotive training, at least one year of dealer-level or large facility experience, and certification by the National Institute for Automotive Service Excellence (ASE). An unrestricted California driver's license and a clean driving record, a strong technical performance record, and strong physical dexterity and stamina to get the job done are required. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.
 

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K 4% match, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities:

  • Perform diesel engine diagnostics, removal and installation of diesel engines, evaluate electrical components and systems, and perform repairs to brakes, front end, A/C, etc.
  • Performs complete system diagnostics, full automotive troubleshooting and testing, routine service inspections and completes standard maintenance jobs.
  • Maintains cleanliness of vehicles while performing service or repairs.
  • Ensures that required documentation is complete and is in compliance with regulations and standards.
  • Follow all shop policy, procedure, safety, and environmental rules.
  • Helps maintain shop appearance and safety standards and ensures the shop runs in an efficient manner by performing duties such as inventory stocking and other general functions.
  • Attends all staff meetings, training's, and educational classes as required.
  • Complete system diagnostics and full automotive troubleshooting and testing.
  • Maintain an organized and neat shop area.
  • Communicate directly with service advisors regarding the status of the service work as well as the estimated time for completion so that customers can be informed.
  • Continuously learn new technical information and techniques in formal training sessions in order to stay informed with rapidly changing automotive technology.
  • Performs other duties as assigned.

Qualifications:

  • 2+ years’ HEAVY LINE experience preferred (dealership experience preferred).
  • Must have the experience to perform diesel engine diagnostics, removal and installation of diesel engines, evaluate electrical components and systems, and perform repairs to brakes, front end, A/C, etc.
  • Able to drive both automatic and standard-transmission vehicles.
  • MUST be close to being EV (Electric Vehicle) certified.
  • National Institute of Automotive Service Excellence (ASE) certification (s) or certifications (s) in different specialized areas such as brakes, electrical/electronic systems, or engine performance preferred.
  • Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
  • Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
  • Safety and customer service are oriented.
  • Able to bend, kneel, squat, stand, and lift heavy objects as needed.
  • Professional appearance and work ethic.
  • Self-motivated with solid work habits.
  • Valid Ohio driver’s license with a clean driving record.

We are an equal opportunity employer