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Automotive Service Advisor Jobs in Springfield, OH

Honda Motorsports

Service Advisor

Marysville, OH · On-site

Service Advisor Are you looking for a career and not just another job? At Honda Marysville ... Previous powersports, automotive service department, or dealership experience preferred * Strong ...

Martin Automotive Group

Service Advisor

Dayton, OH · On-site

Martin Automotive Group is searching for a Service Advisor to join our team at our Subaru of Dayton location! We believe our continued success and future growth is attributed to our employees.

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Springfield, OH

Automotive Service Advisor information

See Springfield, OH salary details

$10

$23

$40

How much do automotive service advisor jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for automotive service advisor in Springfield, OH is $23.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $26.83 per hour, depending on experience, location, and employer.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role involves customer communication, sales, and service management. Mechanics usually earn hourly wages or flat rates based on repairs performed. Compensation varies by location, experience, and shop size, but service advisors generally have higher earning potential due to their sales and customer service responsibilities.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and retention, with compensation structures varying by dealership or service center. Strong communication skills and product knowledge can influence earning potential.

Is an automotive service advisor a hard job?

An automotive service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires strong communication skills and technical knowledge. The role can be demanding due to customer interactions, multitasking, and meeting deadlines, but it is manageable with proper training and experience.
More about Automotive Service Advisor jobs

What job categories do people searching Automotive Service Advisor jobs in Springfield, OH look for?

The top searched job categories for Automotive Service Advisor jobs in Springfield, OH are:

What cities near Springfield, OH are hiring for Automotive Service Advisor jobs?

Cities near Springfield, OH with the most Automotive Service Advisor job openings:

Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Springfield, OH as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $48,587 per year, or $23.4 per hour.

Service Advisor

Honda Motorsports

Marysville, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Description:Service Advisor

Are you looking for a career and not just another job? At Honda Marysville Motorsports, we are looking for a motivated and customer-focused Service Advisor who brings a positive attitude, strong communication skills, and a commitment to providing exceptional service. As a Service Advisor, you will serve as the primary point of contact between our customers and Service Department. You will listen to customers' needs, communicate service recommendations, provide clear and accurate information, and keep customers informed throughout the service process. Your ability to build relationships, solve problems, and create a positive experience will play an important role in earning our customers' trust and continued business.

We offer competitive compensation, a comprehensive benefits package, and a work environment with opportunities to learn, grow, and build your career.

Apply today and take the next step in your career with Performance!
Employee Benefits Package
  • Competitive Compensation
  • Medical, Dental & Vision Insurance
  • HSA/FSA Health Options
  • Short- & Long-Term Disability Insurance
  • Life Insurance
  • 401(k) Retirement Plan with Company Match
  • Paid Time Off
  • Paid Holidays
  • Employee Purchase Program
The Performance Impact
Exceptional · Team · Passion · CommunityRemember...a smile changes the delivery of everything.Requirements:What You'll Do as a Service Advisor:
  • Greet customers promptly with a professional, friendly, and welcoming attitude
  • Serve as the primary point of contact for customers throughout the service process
  • Listen to customers to understand their concerns, service needs, and expectations
  • Accurately document customer concerns and requested services
  • Communicate customer needs clearly and effectively with Service Technicians
  • Review recommended maintenance and repairs with customers and answer questions regarding their service
  • Prepare and communicate clear, accurate, and transparent service estimates
  • Obtain customer authorization for recommended services and repairs
  • Keep customers informed of service progress, changes, and expected completion times
  • Explain completed services, repairs, and applicable warranty information to customers
  • Address customer questions and concerns professionally and work toward appropriate resolutions
  • Establish and maintain strong customer relationships that encourage repeat and referral business
  • Work collaboratively with technicians, Parts, and other dealership departments to provide an exceptional customer experience
As a Performance Team Member, You Will:
  • Put the customer and others first
  • Ask for help and give help
  • Create smiles
  • Engage and build relationships
  • Maintain an energetic, positive attitude and work well with others
Qualifications:
  • High school diploma or GED
  • Previous experience in customer service or a customer-facing role
  • Previous powersports, automotive service department, or dealership experience preferred
  • Strong communication and customer service skills
  • Strong listening, organization, and problem-solving skills
  • Ability to effectively manage multiple customers and priorities in a fast-paced environment
  • Comfortable discussing service recommendations, pricing, and repair needs with customers
  • Professional, dependable, and customer-focused
  • Basic computer skills and ability to learn dealership service systems
  • Valid driver's license with an acceptable driving record
  • Ability to successfully complete a pre-employment drug screen

Apply