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Service Advisor Dispatcher information

What is a service advisor dispatcher?

A Service Advisor Dispatcher is a professional in the automotive or service industry who acts as a liaison between customers, service technicians, and management. They are responsible for scheduling and dispatching service work, ensuring that customer needs are clearly communicated to the technicians, and that work is completed efficiently. Service Advisor Dispatchers also provide estimates, track the progress of repairs, and maintain records of service activities. Their role is crucial in maintaining workflow, customer satisfaction, and optimal use of technician resources.

How does a service advisor dispatcher balance customer communication with coordinating repair schedules?

A Service Advisor Dispatcher plays a dual role, acting as the main point of contact for customers while also ensuring technicians' schedules are efficiently managed. Balancing these responsibilities requires strong organizational skills, as you'll often need to update customers on repair statuses while simultaneously dispatching jobs based on technician availability and skill set. Effective communication and time management are crucial, as you'll be handling multiple requests and prioritizing urgent repairs without compromising service quality. Collaboration with both customers and the service team is key to maintaining workflow and customer satisfaction.

What are the key skills and qualifications needed to thrive as a service advisor dispatcher?

To thrive as a Service Advisor Dispatcher, you need strong organizational skills, automotive service knowledge, and experience in customer service, typically supported by a high school diploma or relevant technical training. Familiarity with dealership management software, scheduling systems, and repair order processing tools is commonly required. Excellent communication, problem-solving, and multitasking abilities help you effectively coordinate between customers, technicians, and service departments. These skills and qualities are crucial for ensuring efficient workflow, customer satisfaction, and effective service operations.

What is the difference between Service Advisor Dispatcher vs Service Advisor?

AspectService Advisor DispatcherService Advisor
Primary RoleAssigns and schedules service appointments, manages communication between technicians and customersAssesses customer needs, recommends services, and communicates repair estimates
Work EnvironmentFront desk, service department, coordination-focusedCustomer-facing, sales-oriented, diagnostic
CredentialsHigh school diploma, experience in automotive service, communication skillsHigh school diploma or higher, automotive knowledge, customer service skills

While both roles are integral to automotive service operations, the Service Advisor Dispatcher primarily focuses on scheduling and communication, whereas the Service Advisor emphasizes customer interaction and sales. Understanding these differences helps in choosing the right career path or job search focus within the automotive service industry.

Is a service advisor dispatcher a good entry level job?

A service advisor dispatcher is often considered an entry-level position in automotive or service industries, involving customer communication, scheduling, and basic administrative tasks. It can provide valuable experience in customer service, communication skills, and understanding service operations, making it suitable for those starting their careers. Advancement opportunities may require additional skills or certifications, such as automotive knowledge or technical training.

Is it hard to get hired as a service advisor dispatcher?

Getting hired as a service advisor dispatcher typically requires good communication skills, knowledge of automotive or service industry operations, and sometimes prior experience in customer service or dispatch roles. Employers often look for familiarity with scheduling software and the ability to handle multiple tasks efficiently, but the difficulty varies depending on the region and the job market demand.

What are popular job titles related to Service Advisor Dispatcher jobs in Ohio?

For Service Advisor Dispatcher jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Service Advisor Dispatcher jobs in Ohio look for?

The top searched job categories for Service Advisor Dispatcher jobs in Ohio are:

What cities in Ohio are hiring for Service Advisor Dispatcher jobs?

Cities in Ohio with the most Service Advisor Dispatcher job openings:

Service Advisor Dispatcher jobs near you

Diesel Mobile Mechanic/Fleet Technician- $100k+ full service & tooled trucks included

Hill International Trucks- Midvale LLC

New Philadelphia, OH

$25 - $45/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Description

Hill International Trucks, the Tri-State areas leading medium- and heavy-duty truck and trailer dealership, is currently looking for Diesel Technicians to support our mobile maintenance department customers in New Philadelphia & Canton, OH. The Mobile Maintenance department was created to help customers in three critical areas: Contract Fleet Preventative Maintenance, On-Call On-Site Maintenance, and 24-Hour Emergency Roadside Assistance.  This job works out of the New Philly or Canton, OH. locations.  

Schedule: Shifts range from 3am-11a and 11a-7p with on-call every 3-4th weekend, plus generalized road-calls for other customers. 

Our Fleet Techs enjoy state of the art service trucks, fully equipped to what needs their customers have and all supplied by Hill International Trucks. 

The primary responsibility of our diesel technicians is to repair and maintain diesel engine trucks according to dealership and factory specifications. 

Additional responsibilities include:

  • Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
  • Diagnoses cause of any malfunction and performs repair.
  • Communicates with parts department to obtain needed parts.
  • Saves and tags parts of the job if under warranty or if requested by the customer.
  • Examines assigned vehicle to determine if further safety or service work is required or recommended.
  • Communicates with service advisor/dispatcher immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
  • Documents all work performed and recommended on the repair order.
  • Participates in manufacturer-sponsored training programs, schools, and events.
  • Reports machinery defects or malfunctions to supervisor.
  • Ensures that vehicle is kept clean. Notifies service advisor/dispatcher immediately of anything that has happened to change the appearance or condition of the vehicle.
  • Keeps shop area neat and clean.
  • Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as when they were received.
  • Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
  • Operates all tools and equipment in a safe manner.
  • Reports any safety issues immediately to management.

BENEFITS:

  • Excellent pay (BOE) + monthly performance bonuses
  • Pay range for skills= $25-$45+ efficiency bonus incentive monthly.
  • Tool allowance
  • Boot program
  • Overtime pay
  • Paid training
  • 401K w/ company match at 4%
  • Company paid uniforms
  • Fully equipped and technician specific tools included with service truck.
  • Paid time off for vacation and holidays
  • Medical, dental, life and disability insurance
  • Prescription drug coverage

Requirements

REQUIREMENTS

  • 2-3 or more years of experience as a diesel technician is (REQUIRED)
  • Some computer skills preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

  • Automotive Service Excellence (ASE) Certifications preferred but not required.
  • Valid CDL Class B license preferred but not required.

PHYSICAL DEMANDS

  • Requires standing for long periods of time.
  • Requires bending/stooping/kneeling for long periods.
  • Requires frequent repetitive hand motion.
  • Requires ability to work in all types of weather conditions.
  • Requires frequent lifting of 5 to 50 lbs
  • Requires occasional lifting of 50 to 100 lbs
  • Requires performing accurate, knowledgeable, detailed work

Hill International Trucks (Or Other Entity Ford/Modern) is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.

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