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Automotive Service Advisor Manager information

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$45

How much do automotive service advisor manager jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for automotive service advisor manager in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is an automotive service advisor manager?

An Automotive Service Advisor Manager is a professional responsible for overseeing the service advisors in an auto repair shop or dealership. They ensure that customers receive excellent service, manage the workflow between customers and technicians, and handle administrative tasks such as scheduling and reporting. This role often includes training service advisors, resolving escalated customer issues, and working to improve overall service department efficiency and profitability.

What are the key skills and qualifications needed to thrive as an automotive service advisor manager, and why are they important?

To thrive as an Automotive Service Advisor Manager, you need a solid understanding of automotive systems, customer service experience, and often a background in business management or related certifications. Familiarity with dealership management systems (DMS), repair order software, and manufacturer training programs is typically required. Strong leadership, problem-solving, and communication skills help you effectively manage teams and exceed customer expectations. These abilities ensure efficient operations, high customer satisfaction, and the overall success of the service department.

What are some common challenges automotive service advisor managers face when balancing customer satisfaction with operational efficiency?

Automotive Service Advisor Managers often need to balance delivering excellent customer service with maintaining workshop productivity and meeting revenue targets. One common challenge is managing customer expectations regarding repair timelines or costs while ensuring technicians have the time and resources needed to perform quality work. Effective communication, strong organizational skills, and the ability to prioritize tasks are crucial for overcoming these challenges. Additionally, fostering a collaborative environment between advisors, technicians, and parts staff helps streamline workflow and improve both customer satisfaction and shop efficiency.

What is the difference between Automotive Service Advisor Manager vs Automotive Service Advisor?

AspectAutomotive Service AdvisorAutomotive Service Advisor Manager
CredentialsHigh school diploma, certifications like ASE or manufacturer-specific trainingSame as Service Advisor, plus leadership or management training
Work EnvironmentCustomer service, dealership or repair shop settingOversees Service Advisors, manages team, in similar dealership or repair shop environment
ResponsibilitiesCommunicates repair needs, estimates costs, schedules serviceSupervises Service Advisors, ensures customer satisfaction, manages workflow

The main difference is that an Automotive Service Advisor handles customer interactions and service estimates, while an Automotive Service Advisor Manager oversees the team, manages operations, and ensures overall service quality within the dealership or repair shop.

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What are the most commonly searched types of Automotive Service Advisor jobs?

The most popular types of Automotive Service Advisor jobs are:

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For Automotive Service Advisor Manager jobs, the most frequently searched job titles are:

Automotive Service Advisor Manager jobs near you

Automotive Service Advisor

Barrington, IL

Murgado Automotive Group
Motor Vehicle Manufacturing • 1 - 5K employees
Learn more about Murgado Automotive Groupexternal

$85K - $130K/yr

Full-time

Medical, Retirement, PTO

Re-posted 26 days ago

Job description

Automotive Service Advisor - Infiniti

Location: Motor Werks | On-site

Motor Werks, a proud member of the Murgado Automotive Group, is hiring an Infiniti Service Advisor to serve as the primary point of contact between our customers and service team. This role is ideal for a customer-focused, organized professional who can clearly explain service recommendations, manage repair updates, and help deliver an exceptional dealership service experience.

Job Type: Full-time

What You'll Do:

Greet customers in a friendly, professional manner and assist with scheduling service appointments.

Listen to customer concerns, document vehicle symptoms accurately, and create clear service repair orders.

Conduct vehicle walk-around inspections and identify recommended maintenance or repair needs.

Explain service recommendations, estimated costs, timelines, warranty information, and available options in a transparent way.

Coordinate with technicians, service management, and other advisors to support efficient workflow and timely completion of repairs.

Keep customers updated throughout the service process, including repair status, approval needs, and pickup timing.

Maintain accurate customer, vehicle, work order, and invoice records in accordance with dealership procedures.

Deliver a high level of customer satisfaction by providing responsive, professional, and solutions-focused service.

What We're Looking For:

Previous experience as an Automotive Service Advisor, Service Writer, or in a customer-facing automotive dealership role preferred.

Strong communication and interpersonal skills with the ability to build trust and explain repair information clearly.

Working knowledge of automotive service, maintenance, repair processes, and basic technical terminology.

Excellent organization, attention to detail, and ability to multitask in a fast-paced service environment.

Comfort using computer applications, service scheduling tools, and dealership management systems.

Valid driver's license and clean driving record required.

Benefits and Perks:

Competitive compensation package with opportunities for performance-based incentives.

Comprehensive benefits package, including health insurance, retirement plan options, and paid time off.

Ongoing training and professional development opportunities to grow within the Murgado Automotive Group.

Supportive, team-oriented work environment focused on customer satisfaction and service excellence.

Apply Today

If you are motivated, customer-focused, and ready to grow your career in automotive service, we encourage you to apply for the Infiniti Service Advisor position at Motor Werks. Please submit your resume for consideration.

$85,000 - $130,000 a year
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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