What is an automotive service advisor manager?

An Automotive Service Advisor Manager is a professional responsible for overseeing the service advisors in an auto repair shop or dealership. They ensure that customers receive excellent service, manage the workflow between customers and technicians, and handle administrative tasks such as scheduling and reporting. This role often includes training service advisors, resolving escalated customer issues, and working to improve overall service department efficiency and profitability.

What are the key skills and qualifications needed to thrive as an automotive service advisor manager, and why are they important?

To thrive as an Automotive Service Advisor Manager, you need a solid understanding of automotive systems, customer service experience, and often a background in business management or related certifications. Familiarity with dealership management systems (DMS), repair order software, and manufacturer training programs is typically required. Strong leadership, problem-solving, and communication skills help you effectively manage teams and exceed customer expectations. These abilities ensure efficient operations, high customer satisfaction, and the overall success of the service department.

What are some common challenges automotive service advisor managers face when balancing customer satisfaction with operational efficiency?

Automotive Service Advisor Managers often need to balance delivering excellent customer service with maintaining workshop productivity and meeting revenue targets. One common challenge is managing customer expectations regarding repair timelines or costs while ensuring technicians have the time and resources needed to perform quality work. Effective communication, strong organizational skills, and the ability to prioritize tasks are crucial for overcoming these challenges. Additionally, fostering a collaborative environment between advisors, technicians, and parts staff helps streamline workflow and improve both customer satisfaction and shop efficiency.

What is the difference between Automotive Service Advisor Manager vs Automotive Service Advisor?

Aspect Automotive Service Advisor Automotive Service Advisor Manager Credentials High school diploma, certifications like ASE or manufacturer-specific training Same as Service Advisor, plus leadership or management training Work Environment Customer service, dealership or repair shop setting Oversees Service Advisors, manages team, in similar dealership or repair shop environment Responsibilities Communicates repair needs, estimates costs, schedules service Supervises Service Advisors, ensures customer satisfaction, manages workflow The main difference is that an Automotive Service Advisor handles customer interactions and service estimates, while an Automotive Service Advisor Manager oversees the team, manages operations, and ensures overall service quality within the dealership or repair shop.

Automotive Service Advisor Manager Jobs in Texas

Phils Car Care Llc

automotive service advisor

Porter, TX

AUTOMOTIVE SERVICE ADVISOR MANAGER/ASSISTANT. Company Description Full service auto and light truck repair facility specializing in ADAS calibration and repair.

Quick apply

Phils Car Care Llc

automotive service advisor

Porter, TX

AUTOMOTIVE SERVICE ADVISOR MANAGER/ASSISTANT. Company Description Full service auto and light truck repair facility specializing in ADAS calibration and repair.

Phils Car Care Llc

automotive service advisor

Porter, TX · On-site

AUTOMOTIVE SERVICE ADVISOR MANAGER/ASSISTANT. Company Description Full service auto and light truck repair facility specializing in ADAS calibration and repair.

Quick apply

Phils Car Care Llc

automotive service advisor

Porter, TX · On-site

AUTOMOTIVE SERVICE ADVISOR MANAGER/ASSISTANT. Company Description Full service auto and light truck repair facility specializing in ADAS calibration and repair.

Khoury Automotive Group

Be Seen First

Automotive Service Advisor

Wharton, TX · On-site

The Automotive Service Advisor plays a crucial role in managing the vehicle service process by serving as the primary point of contact between customers and the service team. Working within a medium ...

Quick apply

Khoury Automotive Group

Be Seen First

Automotive Service Advisor

Wharton, TX · On-site

The Automotive Service Advisor plays a crucial role in managing the vehicle service process by serving as the primary point of contact between customers and the service team. Working within a medium ...

National Automotive Training Academy