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Automotive Service Advisor Manager Jobs in Arizona

Midas PEORIA 3714

Automotive Service Advisor

Peoria, AZ · On-site

$750 - $1.1K/mo

We are looking for automotive service advisors to manage all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This ...

Midas

Automotive Service Advisor

Peoria, AZ · On-site

We are looking for automotive service advisors to manage all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This ...

Winslow Ford

Automotive Service Advisor

Winslow, AZ

$60K/yr

Automotive Service Advisor Winslow Ford | Winslow, AZ About Winslow Ford Winslow Ford is a trusted ... This role is responsible for managing customer service visits from write up to delivery ...

Winslow Ford

Automotive Service Advisor

Winslow, AZ

$60K/yr

Automotive Service Advisor Winslow Ford | Winslow, AZ About Winslow Ford Winslow Ford is a trusted ... This role is responsible for managing customer service visits from write up to delivery ...

Winslow Ford

Automotive Service Advisor

Winslow, AZ · On-site

$60K/yr

Automotive Service Advisor Winslow Ford | Winslow, AZ About Winslow Ford Winslow Ford is a trusted ... This role is responsible for managing customer service visits from write up to delivery ...

Winslow Ford

Automotive Service Advisor

Winslow, AZ

$60K/yr

Automotive Service Advisor Winslow Ford | Winslow, AZ About Winslow Ford Winslow Ford is a trusted ... This role is responsible for managing customer service visits from write up to delivery ...

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Automotive Service Advisor Manager information

What is an automotive service advisor manager?

An Automotive Service Advisor Manager is a professional responsible for overseeing the service advisors in an auto repair shop or dealership. They ensure that customers receive excellent service, manage the workflow between customers and technicians, and handle administrative tasks such as scheduling and reporting. This role often includes training service advisors, resolving escalated customer issues, and working to improve overall service department efficiency and profitability.

What are the key skills and qualifications needed to thrive as an automotive service advisor manager, and why are they important?

To thrive as an Automotive Service Advisor Manager, you need a solid understanding of automotive systems, customer service experience, and often a background in business management or related certifications. Familiarity with dealership management systems (DMS), repair order software, and manufacturer training programs is typically required. Strong leadership, problem-solving, and communication skills help you effectively manage teams and exceed customer expectations. These abilities ensure efficient operations, high customer satisfaction, and the overall success of the service department.

What are some common challenges automotive service advisor managers face when balancing customer satisfaction with operational efficiency?

Automotive Service Advisor Managers often need to balance delivering excellent customer service with maintaining workshop productivity and meeting revenue targets. One common challenge is managing customer expectations regarding repair timelines or costs while ensuring technicians have the time and resources needed to perform quality work. Effective communication, strong organizational skills, and the ability to prioritize tasks are crucial for overcoming these challenges. Additionally, fostering a collaborative environment between advisors, technicians, and parts staff helps streamline workflow and improve both customer satisfaction and shop efficiency.

What is the difference between Automotive Service Advisor Manager vs Automotive Service Advisor?

AspectAutomotive Service AdvisorAutomotive Service Advisor Manager
CredentialsHigh school diploma, certifications like ASE or manufacturer-specific trainingSame as Service Advisor, plus leadership or management training
Work EnvironmentCustomer service, dealership or repair shop settingOversees Service Advisors, manages team, in similar dealership or repair shop environment
ResponsibilitiesCommunicates repair needs, estimates costs, schedules serviceSupervises Service Advisors, ensures customer satisfaction, manages workflow

The main difference is that an Automotive Service Advisor handles customer interactions and service estimates, while an Automotive Service Advisor Manager oversees the team, manages operations, and ensures overall service quality within the dealership or repair shop.

What are the most commonly searched types of Automotive Service Advisor jobs in Arizona?

The most popular types of Automotive Service Advisor jobs in Arizona are:

Automotive Service Advisor Manager jobs near you

Automotive Service Advisor

Midas PEORIA 3714

Peoria, AZ • On-site

$750 - $1.1K/mo

Full-time

Re-posted 7 days ago

Job description

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. 
We are looking for automotive service advisors to manage all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.
 
Responsibilities
As a Midas automotive service advisor, you will manage and direct all automotive and general service technicians in the operation of the shop, including:
  • Deliver exceptional customer service while listening and consulting customers
  • Following up with customers, services requested, estimated completion times etc.
  • Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
  • Deliver and discuss pricing estimates with customers as well as promoting shop service specials
  • Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
  • Maintain inventory counts
  • Overall cleanliness and organization of the facility
  • Other duties as assigned
Qualifications
  • A minimum of 2 years of store or service advisor experience
  • Track record of proven sales numbers
  • General automotive knowledge
  • Excellent customer service disposition
  • Good communication skills
  • Leadership ability
  • Team building skills
  • Ability to work a flexible retail schedule including Saturdays
  • Valid driver’s license