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Automotive Service Advisor Manager Jobs in Alabama

ZT Automotive

Automotive Service Advisor

Tuscumbia, AL · On-site

Singing River Toyota is searching for a skilled Automotive Service Advisor / Writer to join our team. As a trusted automotive dealership and service center specializing in Toyota vehicles, we're ...

Midas

Automotive Service Advisor

Opelika, AL · On-site

We are looking for a friendly, motivated, and knowledgeable Automotive Service Advisor to join our Midas team. The Service Advisor is the face of our shop-responsible for creating a positive first ...

ZT Auto

Automotive Service Advisor

Tuscumbia, AL · On-site

Singing River Toyota is searching for a skilled Automotive Service Advisor / Writer to join our team. As a trusted automotive dealership and service center specializing in Toyota vehicles, we're ...

Car Guys Inc.

Automotive Service Writer

Montgomery, AL · On-site

$60K - $130K/yr

Ability to handle high-volume customer interactions, manage workflow, and maintain high CSI scores. Experience as a service advisor, service writer, service consultant, or automotive customer service ...

Car Guys

Automotive Service Writer

Montgomery, AL · On-site

$109K/yr

Ability to handle high-volume customer interactions, manage workflow, and maintain high CSI scores. Experience as a service advisor, service writer, service consultant, or automotive customer service ...

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Automotive Service Advisor Manager information

What is an automotive service advisor manager?

An Automotive Service Advisor Manager is a professional responsible for overseeing the service advisors in an auto repair shop or dealership. They ensure that customers receive excellent service, manage the workflow between customers and technicians, and handle administrative tasks such as scheduling and reporting. This role often includes training service advisors, resolving escalated customer issues, and working to improve overall service department efficiency and profitability.

What are the key skills and qualifications needed to thrive as an automotive service advisor manager, and why are they important?

To thrive as an Automotive Service Advisor Manager, you need a solid understanding of automotive systems, customer service experience, and often a background in business management or related certifications. Familiarity with dealership management systems (DMS), repair order software, and manufacturer training programs is typically required. Strong leadership, problem-solving, and communication skills help you effectively manage teams and exceed customer expectations. These abilities ensure efficient operations, high customer satisfaction, and the overall success of the service department.

What are some common challenges automotive service advisor managers face when balancing customer satisfaction with operational efficiency?

Automotive Service Advisor Managers often need to balance delivering excellent customer service with maintaining workshop productivity and meeting revenue targets. One common challenge is managing customer expectations regarding repair timelines or costs while ensuring technicians have the time and resources needed to perform quality work. Effective communication, strong organizational skills, and the ability to prioritize tasks are crucial for overcoming these challenges. Additionally, fostering a collaborative environment between advisors, technicians, and parts staff helps streamline workflow and improve both customer satisfaction and shop efficiency.

What is the difference between Automotive Service Advisor Manager vs Automotive Service Advisor?

AspectAutomotive Service AdvisorAutomotive Service Advisor Manager
CredentialsHigh school diploma, certifications like ASE or manufacturer-specific trainingSame as Service Advisor, plus leadership or management training
Work EnvironmentCustomer service, dealership or repair shop settingOversees Service Advisors, manages team, in similar dealership or repair shop environment
ResponsibilitiesCommunicates repair needs, estimates costs, schedules serviceSupervises Service Advisors, ensures customer satisfaction, manages workflow

The main difference is that an Automotive Service Advisor handles customer interactions and service estimates, while an Automotive Service Advisor Manager oversees the team, manages operations, and ensures overall service quality within the dealership or repair shop.

What are the most commonly searched types of Automotive Service Advisor jobs in Alabama?

The most popular types of Automotive Service Advisor jobs in Alabama are:

What cities in Alabama are hiring for Automotive Service Advisor Manager jobs?

Cities in Alabama with the most Automotive Service Advisor Manager job openings:

Automotive Service Advisor Manager jobs near you

Automotive Service Advisor

Russ's Auto & Tire Service

Scottsboro, AL • On-site

$20 - $30/hr

Full-time

PTO

Re-posted 10 days ago

Job description

Now Hiring: Experienced Automotive Service Advisor

Russ's Auto & Tire Service – Scottsboro, AL

Are you an experienced automotive service advisor who takes pride in delivering exceptional customer service, building trust, and keeping the shop running efficiently?
We're looking for a motivated, professional service advisor who knows the industry and wants to be part of a growing, high-performing team.

What We Offer:
  • Competitive compensation: $55,000–$85,000+ annually (base pay plus performance bonuses, depending on experience and results).
  • Performance-based bonus and incentive programs.
  • 40-hour work week.
  • Monday–Friday schedule.
  • No weekends.
  • No major holidays.
  • Paid vacation.
  • Supportive team environment.
  • Modern shop with quality equipment and software.
  • Opportunity for long-term career growth.

Responsibilities:
  • Greet customers and provide an outstanding service experience.
  • Build estimates and explain repairs clearly and honestly.
  • Recommend maintenance and repairs with integrity.
  • Communicate with technicians throughout the repair process.
  • Keep customers informed from check-in to vehicle delivery.
  • Schedule appointments and manage workflow.
  • Maintain accurate repair orders and documentation.
  • Help achieve shop sales and customer satisfaction goals.

Qualifications:
  • Automotive service advisor experience required.
  • Strong communication and sales skills.
  • Ability to multitask in a fast-paced environment.
  • Positive attitude and professional appearance.
  • Organized and detail-oriented.
  • Experience with Tekmetric is a plus.
  • Valid driver's license.

Who We're Looking For:
We want someone who genuinely enjoys helping customers, works well with technicians, and
wants to be part of a shop that's growing every year. Integrity, accountability, and teamwork are just
as important as experience.
If you're tired of working weekends, missing holidays with your family, or working endless hours,
we'd love to talk with you.
Apply today and become part of the Russ's Auto & Tire Service team.