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At Home Customer Service Jobs (NOW HIRING)

UnitedHealthcare At Home

Customer Service Advocate

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities ... Training will be on camera and conducted virtually from your home. Watch this video to understand ...

UnitedHealthcare At Home

Customer Service Advocate

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities ... Training will be on camera and conducted virtually from your home. This role is equally challenging ...

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At Home Customer Service information

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How much do at home customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for at home customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an at home customer service representative?

To excel as an At Home Customer Service Representative, strong communication skills, problem-solving abilities, and a high school diploma or equivalent are essential. Familiarity with customer relationship management (CRM) software, basic computer proficiency, and sometimes certification in customer service are typically required. Patience, empathy, and self-motivation are standout soft skills for managing customer inquiries and working independently. These skills ensure effective customer support, high satisfaction, and productivity in a remote work environment.

What is the difference between At Home Customer Service vs Call Center Customer Service?

AspectAt Home Customer ServiceCall Center Customer Service
Work EnvironmentRemote, home-basedTypically in a dedicated call center facility or remote
Required CredentialsHigh school diploma or equivalent, basic computer skillsSimilar credentials, often with additional training
Industry UsageCommon across retail, tech, healthcare, and morePrimarily in telecommunications, retail, and service sectors
Work ScheduleFlexible, often part-time or full-timeSet shifts, often fixed hours

At Home Customer Service roles involve assisting customers remotely from home, offering flexibility and a variety of industry options. Call Center Customer Service typically refers to roles within a centralized facility or remote positions focused on high-volume call handling. Both roles require similar skills and credentials but differ mainly in work environment and scheduling.

What are some common challenges faced by at home customer service representatives, and how can they be managed?

At Home Customer Service representatives often face challenges such as staying motivated in a remote environment, managing distractions at home, and maintaining clear communication with both customers and team members. To overcome these, it's important to set up a dedicated, quiet workspace, establish a consistent daily routine, and stay engaged with the team through regular virtual meetings and chat platforms. Time management and self-discipline are key to staying productive, and most companies provide training and support resources to help representatives succeed remotely.

What is an at home customer service representative?

At Home Customer Service jobs involve providing support to customers remotely, usually from your own home. Employees in these roles handle inquiries, resolve issues, and offer assistance via phone, email, or chat. These positions often require strong communication skills, a reliable internet connection, and a quiet workspace. Many companies offer training and support to help remote customer service representatives succeed in their roles.

How to become an at-home customer service representative?

To become an at-home customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and a reliable internet connection. Employers often require previous customer service experience and may provide training on specific tools or software used in remote support roles.
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Cities with the most At Home Customer Service job openings:

What are the most commonly searched types of Customer Service jobs?

The most popular types of Customer Service jobs are:

What states have the most At Home Customer Service jobs?

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What job categories do people searching At Home Customer Service jobs look for?

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At Home Customer Service jobs near you
Infographic showing various At Home Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative - Erie Home

Erie Home

Toledo, OH • On-site

$14.75 - $20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

About Erie Home
At Erie Home, we are powered by people on a single mission to make homeownership easy. We've crafted a team of the very best to ensure we make a difference by winning every day. In addition to serving our customers, Erie Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work® as well as a multi-year recipient of Top Workplaces recognition.
From competitive medical benefits to people-focused committees like the Women's Committee, Diversity & Inclusion Committee, and VetConnect, we are dedicated to making Erie Home a workplace where you can win every day. Come grow your career with us.
Why Erie Home
  • We Win - Being driven every day to win is who we are
  • People Powered - Recognized as a top Ohio and U.S. workplace by Great Place to Work®, Energage, and more
  • Family Feel with Enterprise-Level Resources - You are important to us, and we've built a culture you'll love
  • Support - Inclusion, sustainability, and reliability surround everything we do
  • Personal Growth - Dedicated to providing resources and encouragement for employee growth
  • Mobility - Locations throughout the U.S. and Canada, with continued expansion
About the Role
The Service Admin handles customer inbound and outbound calls, primarily with customers post-sale, but also answers general company questions for internal and external customers. This role schedules customer service calls and other customer service activities as needed. This position is required to review completed service tickets from the field for quality assurance. Will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.
Key Responsibilities:
  • Provide excellent customer service during all inbound/outbound phone calls while maintaining effective relationships with peers, multiple internal/external customers and senior leaders.
  • Review contract with customer post-sale to ensure accuracy and completeness.
  • Schedule installation with the customer and assign the job to an installation contractor.
  • Schedule service customers with local technicians, as needed.
  • Review completed service tickets for quality assurance in region.
  • Act as a liaison and corporate contact for Leaf Home installation and service teams at the local office in assigned region.
  • Be flexible in performing any task deemed necessary to support department and/or company-wide initiatives.
  • May process change orders.
Requirements:
  • 3 years of experience in customer communication.
  • Ability to handle and overcome customer objections.
  • Proficient in computer use and data entry.
Travel Requirements:
  • No travel required (stationary work location).
Overtime/Additional Hours Requirements:
  • Additional and non-standard hours may be required (exempt).
Physical Requirements:
  • Normal office environment.
  • Performs indoor work in a climate-controlled environment.
  • Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Are We Your Company?
Focused on Growth Erie Home is dominating the home improvement industry as we continue to grow. We work hard and play harder. With offices across the U.S. and Canada, our diverse team spans marketing, sales, installation, and service. We are committed to employee growth through:
  • Innovating, Always - Providing cutting-edge solutions for employees and customers
  • Partnering with Our Customers - Building trusted relationships at the core of everything we do
  • Empowering Employees - Creating opportunities for growth and success in a supportive environment
  • Supporting Our Communities - Giving back to the places our customers and employees call home
What We Offer
  • Industry-leading compensation package
  • Competitive medical, dental, and vision benefits after 60 days
  • Retirement savings plan with company match
  • Paid parental leave and generous paid time off programs
  • Comprehensive health, wellbeing, financial wellness, and childcare benefits
  • Opportunities for growth and advancement
Additional Perks
  • Employee assistance program with 24/7 legal, financial, and counseling support
  • Employee discount marketplace with thousands of savings options
  • Flexible Gym membership
  • Employee resource groups, including VetConnect and the Women's Committee
Awards and Recognition
Erie Home has been recognized as a top workplace by The Plain Dealer, is a multi-year recipient of Top Workplaces USA by Energage, and is Great Place to Work® Certified™. Additional recognitions include:
  • Remodeling 550 list placements
  • Qualified Remodeler Top 500 rankings
  • Smart Culture Awards for employee-focused culture
  • Inc. 5000 and Inc. 5000 Regionals: Midwest growth recognition

Diversity and Equal Opportunity
Erie Home is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, genetic information, veteran status, or disability, in accordance with applicable law.

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