ZipRecruiter

Log In

1

Associate Technical Operations Jobs (NOW HIRING)

Eptura

Associate Technical Lead

Atlanta, GA · On-site +1

Associate Technical Lead Department: Support Employment Type: Full Time Location: US Description ... Cross-Functional Collaboration - Work closely with teams across Technical Support, Cloud Operations ...

Eptura

Associate Technical Lead

Atlanta, GA · On-site

We are seeking a highly skilled Associate Technical Lead with expertise in technical ... Cross-Functional Collaboration - Work closely with teams across Technical Support, Cloud Operations ...

next page

Showing results 1-20

All JobsAssociate Technical Operations Jobs

Associate Technical Operations information

See salary details

$11

$26

$53

How much do associate technical operations jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for associate technical operations in the United States is $26.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $30.29 per hour, depending on experience, location, and employer.

What is the difference between Associate Technical Operations vs Associate Network Operations?

AspectAssociate Technical OperationsAssociate Network Operations
CertificationsBasic technical certifications, such as CompTIA A+ or Network+Network-specific certifications, like Cisco CCNA or CompTIA Network+
Work EnvironmentIT departments, technical support teams, data centersNetwork operations centers, telecommunications firms, ISPs
Employer & Industry UsageTechnology companies, data centers, IT service providersTelecommunications, internet service providers, large enterprises
Common Search & ComparisonYesYes

Associate Technical Operations and Associate Network Operations roles often overlap in technical skills and work environments. However, Associate Technical Operations generally covers broader IT support and systems management, while Associate Network Operations focuses specifically on network infrastructure and connectivity. Both roles are essential in maintaining organizational IT and network health, but they target different technical specializations.

More about Associate Technical Operations jobs
What cities are hiring for Associate Technical Operations jobs? Cities with the most Associate Technical Operations job openings:
What are the most commonly searched types of Technical Operations jobs? The most popular types of Technical Operations jobs are:
What states have the most Associate Technical Operations jobs? States with the most job openings for Associate Technical Operations jobs include:
What job categories do people searching Associate Technical Operations jobs look for? The top searched job categories for Associate Technical Operations jobs are:
Associate Technical Operations jobs near you
Infographic showing various Associate Technical Operations job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $54,588 per year, or $26.2 per hour.
Associate Technical Lead

Associate Technical Lead

Eptura

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Key responsibilities

  • Provide Tier 2 technical support and resolve complex issues for the Archibus product.

  • Collaborate with teams across Technical Support, Cloud Operations, Development, and Professional Services to resolve issues.

  • Mentor team members and document best practices to share knowledge internally.

Job description

Associate Technical Lead
Department: Support
Employment Type: Full Time
Location: US
Description
Shape the Future of Work with Eptura
At Eptura, we're not just another tech company-we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the globe.
Job DescriptionWe are seeking a highly skilled Associate Technical Lead with expertise in technical troubleshooting, client support, and SaaS products. This client-facing role is critical in delivering exceptional technical solutions for our Archibus product, ensuring system reliability and operational continuity. If you have strong technical expertise, problem-solving abilities, and can effectively communicate with both technical and business stakeholders, we'd love to hear from you!
As an Associate Technical Lead, you will be responsible for providing Tier 2 technical support, resolving complex issues, and collaborating across departments to deliver solutions efficiently. You will be hands-on with databases, cloud technologies, and web development, while also mentoring team members and optimizing live system performance. You will be supporting clients on the west coast and will need to be available to work 8am-5pm PST.
Responsibilities
  • Technical Troubleshooting & Issue Resolution - Address complex technical challenges in Archibus to ensure client satisfaction.
  • Cross-Functional Collaboration - Work closely with teams across Technical Support, Cloud Operations, Development, and Professional Services to resolve issues effectively.
  • Client Engagement & Support - Partner directly with customer and partner teams to facilitate smooth issue resolution.
  • Product Support & Enhancements - Identify patterns in technical challenges and proactively optimize product performance.
  • Performance Optimization & Live Monitoring - Ensure system reliability with proactive tracking and fine-tuning.
  • Innovative Problem Solving - Apply creative thinking to develop effective solutions for technical challenges.
  • Clear Technical Communication - Convey complex technical concepts to both technical teams and business stakeholders.
  • Training & Documentation - Share knowledge internally, document best practices, and mentor team members.
  • Bug Identification & Submission - Identify, document, and escalate software bugs for advancement to the Engineering team.
  • Contribute to Engineering Hackathons - Bring fresh ideas and contribute to key initiatives.

About You
  • 5+ years of experience supporting SaaS software - Expertise in troubleshooting and resolving technical issues.
  • Advanced product knowledge - Strong understanding of Archibus and SaaS platform functionalities.
  • Moderate experience with SQL Server, Azure, SSO, SAML, APIs - Ability to navigate complex technical environments.
  • Proficient in Web Development - Skilled in HTML, JavaScript, React.js, Java, XML, and CSS.
  • Cloud & Security Expertise - Experience with SAML, SCIM, AWS, Azure, Apache Tomcat.
  • DevOps & CI/CD Knowledge - Familiarity with GitLab, GitHub, Agile methodologies, and automated deployment practices.
  • Diagnostic & Analytical Skills - Strong troubleshooting abilities to resolve technical challenges efficiently.
  • Excellent Communication - Ability to articulate technical concepts clearly to both technical and non-technical audiences.
  • Standard working hours are 8:00 AM to 5:00 PM Pacific Time; availability during this window is required.

Preferred Qualifications:
  • Cloud Operations Expertise - Background in Site Reliability Engineering or Cloud Operations.
  • Security Protocol Knowledge - Strong grasp of identity management and security protocols.
  • AutoCAD & Building Systems - Familiarity with AutoDesk AutoCAD and Revit for troubleshooting building and floor plan issues.
  • FedRAMP Compliance Experience - Supporting FedRAMP-compliant products.

Benefits
  • Health, Dental, Vision & Pet Insurance
    • Dependent, Spousal and Domestic Partner coverage available
    • Up to $1000 Company HSA Contribution
    • Medical, Dependent Care and Limited FSA Accounts
  • Income Protection and Replacement - 100% Company Paid
    • Short Term Disability
    • Long Term Disability
    • Life Insurance
  • Employee Assistance Program
  • Flexible PTO
  • 401K with company match

Eptura Information
  • Follow us on Twitter | LinkedIn | Facebook | YouTube
  • Eptura is an Equal Opportunity Employer. At Eptura we promote our flexible workspace environment, free from discrimination. We believe that diversity of experience, perspective, and background leads to a better environment for all our people and a better product for our customers. Everyone is welcome at Eptura, no matter where you are from, and the more diverse we are, the more unified we will be in ensuring respectful connections all around the world.

#LI-CK1

Apply