Associate Technical Operations Jobs in Kannapolis, NC

We're looking for a Technical Operations Planner to join our Madrid Operations team.

This is a key role responsible for ensuring the effective planning, coordination, and execution of preventive and corrective maintenance activities across our critical data center infrastructure. Working closely with Operations teams, Site Management, contractors, and suppliers, you'll help ensure our facilities operate safely, efficiently, and reliably.

You'll combine technical knowledge, planning expertise, and stakeholder management to optimize maintenance activities, improve operational performance, and contribute to the long-term reliability of our assets.

What You'll Do

Maintenance Planning & Coordination

• Plan, schedule, and coordinate preventive and corrective maintenance activities across critical infrastructure. 
• Manage maintenance requests from initiation through completion, ensuring delivery within agreed SLAs and OLAs. 
• Coordinate maintenance contractors and internal stakeholders to ensure work is executed safely, efficiently, and with minimal operational impact. 
• Develop and maintain the annual maintenance plan in partnership with Site Management and the Manager, Technical Operations Planning. 
• Support outage planning and maintenance scheduling to maximize operational resilience. 

Operational Excellence

• Prioritize maintenance requests in collaboration with Service Operations. 
• Monitor maintenance performance, KPIs, and service levels, producing regular reports and recommendations. 
• Lead regular operational reviews with maintenance contractors to drive continuous improvement. 
• Ensure maintenance activities comply with Digital Realty's Quality, Environmental, Health & Safety standards. 
• Support first-, second-, and third-line operational support activities, including problem management and root cause analysis when required. 

Supplier & Asset Management

• Manage supplier performance for maintenance services, ensuring contractual obligations and service quality are consistently met. 
• Contribute to long-term asset management strategies by maintaining accurate maintenance records and master data. 
• Support procurement activities related to maintenance services and technical vendors. 
• Identify opportunities to improve maintenance processes, reliability, and operational efficiency. 

Continuous Improvement

• Analyze trends and maintenance data to identify recurring issues and recommend preventive actions. 
• Support improvement initiatives across Technical Operations. 
• Participate in special projects and business initiatives as assigned. 

What You'll Bring

Required Qualifications

• Associate degree, Higher Vocational Qualification (FP Superior), or equivalent in Electrical, Mechanical, Industrial Engineering, or another relevant technical discipline. 
• Experience working within a critical technical environment, such as data centers, industrial manufacturing, utilities, or telecommunications. 
• Experience coordinating maintenance activities and planning technical work. 
• Experience with maintenance scheduling, reporting, and work management systems. 
• Understanding of maintenance planning methodologies and contractor coordination. 
• Ability to prioritize multiple activities in a fast-paced operational environment.  
• Excellent analytical, organizational, and problem-solving skills. 
• Professional working proficiency in Spanish and English. 

Preferred Qualifications

• Experience in the data center, critical facilities, or telecommunications sector. 
• Knowledge of Asset Management principles. 
• Experience working within an ITIL environment. 
• Familiarity with CMMS or Enterprise Asset Management systems (e.g., SAP PM, Maximo, Planon, or similar). 
• Knowledge of electrical and mechanical critical infrastructure. 

What Makes You Successful

You are someone who:

• Thinks ahead and anticipates operational risks before they become issues. 
• Enjoys coordinating multiple stakeholders and keeping complex activities organized. 
• Builds strong relationships with contractors, suppliers, and internal teams. 
• Uses data to make informed decisions and drive continuous improvement. 
• Maintains high attention to detail while balancing competing priorities. 
• Communicates clearly and confidently with both technical and non-technical stakeholders. 
• Thrives in a collaborative, fast-moving, mission-critical environment.
  Why Join Digital Realty?

• At Digital Realty, you'll have the opportunity to work on infrastructure that powers the digital economy.
• We offer:
• A collaborative and inclusive international environment. 
• Career development and internal mobility opportunities across our global platform. 
• Exposure to cutting-edge critical infrastructure technologies. 
• Ongoing technical and professional development. 
• Competitive salary and benefits package. 
• The opportunity to make a real impact in one of the world's leading data center companies. 

        Digital Realty is an Equal Opportunity Employer

        We celebrate diversity and are committed to creating an inclusive environment for all employees. 

        We welcome applications from individuals of all backgrounds, experiences, and perspectives.

Required Qualifications

• Associate degree, Higher Vocational Qualification (FP Superior), or equivalent in Electrical, Mechanical, Industrial Engineering, or another relevant technical discipline. 
• Experience working within a critical technical environment, such as data centers, industrial manufacturing, utilities, or telecommunications. 
• Experience coordinating maintenance activities and planning technical work. 
• Experience with maintenance scheduling, reporting, and work management systems. 
• Understanding of maintenance planning methodologies and contractor coordination. 
• Ability to prioritize multiple activities in a fast-paced operational environment.  
• Excellent analytical, organizational, and problem-solving skills. 
• Professional working proficiency in Spanish and English. 

Preferred Qualifications

• Experience in the data center, critical facilities, or telecommunications sector. 
• Knowledge of Asset Management principles. 
• Experience working within an ITIL environment. 
• Familiarity with CMMS or Enterprise Asset Management systems (e.g., SAP PM, Maximo, Planon, or similar). 
• Knowledge of electrical and mechanical critical infrastructure. 

• Plan, schedule, and coordinate preventive and corrective maintenance activities across critical infrastructure. 
• Manage maintenance requests from initiation through completion, ensuring delivery within agreed SLAs and OLAs. 
• Coordinate maintenance contractors and internal stakeholders to ensure work is executed safely, efficiently, and with minimal operational impact. 
• Develop and maintain the annual maintenance plan in partnership with Site Management and the Manager, Technical Operations Planning. 
• Support outage planning and maintenance scheduling to maximize operational resilience.