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Associate Service Manager Jobs (NOW HIRING)

Morgan Stanley

Associate Service Manager

Colchester, VT · On-site

POSITION SUMMARY The Associate Service Manager will partner with the Service Manager to help perform operational support and oversight on behalf of the Market as well as general management support ...

LPL Financial

Associate Service Professional

San Diego, CA · On-site +1

$23.22 - $38.67/hr

Our Associate Service Professional in Compliance, Registration, and Continuing Education ... Manage high-volume, time-sensitive requests in a fast-paced environment while consistently meeting ...

LPL Financial

Associate Service Consultant

San Diego, CA

$21.10 - $35.16/hr

We are seeking a dedicated and experienced Associate Service Consultant to join our team. In this ... Proven track record in relationship management and customer satisfaction. Ability to work with all ...

LPL Financial

Associate Service Consultant

Fort Mill, SC

$21.10 - $35.16/hr

We are seeking a dedicated and experienced Associate Service Consultant to join our team. In this ... Proven track record in relationship management and customer satisfaction. Ability to work with all ...

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How much do associate service manager jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for associate service manager in the United States is $25.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $29.81 per hour, depending on experience, location, and employer.

What is the difference between Associate Service Manager vs Customer Service Manager?

AspectAssociate Service ManagerCustomer Service Manager
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like CRM or CSCP are a plusUsually requires a bachelor's degree; certifications like Certified Customer Service Manager (CCSM) can be beneficial
Work EnvironmentSupports service teams, manages daily operations, and assists in service delivery within organizationsOversees customer service teams, handles escalations, and improves customer satisfaction
Employer & Industry UsageCommon in tech, manufacturing, and service industries; used by companies with service departmentsWidely used across retail, hospitality, and corporate sectors focusing on customer relations

The Associate Service Manager role focuses on supporting service operations and team assistance, often serving as a stepping stone to higher management. The Customer Service Manager primarily manages customer interactions and satisfaction. Both roles require similar credentials and work environments but differ in scope and focus within organizations.

What cities are hiring for Associate Service Manager jobs? Cities with the most Associate Service Manager job openings:
What are the most commonly searched types of Service Manager jobs? The most popular types of Service Manager jobs are:
Who are the top companies hiring for Associate Service Manager jobs? The top employers for Associate Service Manager jobs are:
What states have the most Associate Service Manager jobs? States with the most job openings for Associate Service Manager jobs include:
Associate Service Manager jobs near you
Infographic showing various Associate Service Manager job openings in the United States as of May 2026, with employment types broken down into 67% Full Time, 24% Part Time, and 9% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $52,863 per year, or $25.4 per hour.
Associate Service Manager

Associate Service Manager

Jewish Family Service of Colorado

Manchester, NH

Full-time

Posted 28 days ago

Job description

POSITION SUMMARY

The Associate Service Manager will partner with the Service Manager to help perform operational support and oversight on behalf of the Market as well as general management support functions and special projects. Operational support functions include, but are not limited to, money movement, trade support, operational approvals, and audit prep. The Associate Service Manager must have the ability to resolve problems using all available resources and escalate matters as necessary.

DUTIES and RESPONSIBILITIES:

LEADERSHIP:

  • Lead the Branch in executing the organization's strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures
  • Identify Firm services and solutions that support clients' needs including secure, digital offerings like
  • Morgan Stanley Online, Digital Vault and Morgan Stanley Mobile including remote deposit capture features
  • Facilitate training as the Learning Partner for new hire Service Associates
  • Maintain strong relationships with key partners within the Branch, Market, Region and Home Office including participation in team meetings, regional and national calls
  • Promote a branch culture that is consistent with the Firm's core values, including championing diversity and inclusion
  • Organize and lead meetings with Service Associate Team (SA) to advise of upcoming enhancements, policy changes, and/or holding trainings on Morgan Stanley systems, procedures, enhancements.
  • Ongoing training of the Service Associates (SA) by responding to daily inquiries regarding systems,
  • procedures and policies, performing on the spot coaching sessions when issues arise and/or items come up for review that were incorrectly processed, and holding one on one sessions as needed

OPERATIONAL SUPPORT AND OVERSIGHT:

  • Oversee service transaction approvals and processes (e.g., trade error supervision, money movement, document handling, cashiering, trading and account maintenance) and ensuring reporting, logs and files are maintained and actioned appropriately
  • Oversee document handling by conducting quality assurance reviews on execution within operations area as well as the entire branch
  • Lead select operational remediation's within the team and ensure corrective action is taken before deadlines
  • Facilitate resolution of client inquiries/requests
  • In collaboration with Service Manager (SM) ensure compliance with Firm policies and procedures by overseeing the execution of regular self-audit testing. Proactive with managing Audit Readiness Program in partnership with MBSO, ME, BSOs and SAs to ensure all operational responsibilities are processed consistently across the Market and accordingly to MS policies and procedures.
  • Participate in national calls to learn about new platform changes, policy and procedure updates, share best practices and learn about other timely updates
  • Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies
  • Assist with processing of trade adjustments and responding to operational alerts
  • Execute actionable items upon review of delegated reports and requests to meet service level expectations in a timely manner
  • Remedy and/or escalate service breaks to management team

OTHER:

  • Assist with special projects (e.g., recruit onboarding support, digital engagement initiatives)
  • Serve as a resource to Sales, Service, Risk and Home Office partners on behalf of Service Managers

EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:

Education and/or Experience

  • High School Diploma/Equivalency
  • College degree preferred
  • Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
  • At least 2 years of industry experience required (5 years industry experience recommended)
  • Demonstrated strong performance in current role for the prior 2 years, if applicable

Knowledge/Skills

  • Supervisory situational decision-making skills mandatory
  • Effective written and verbal communication skills
  • Strong attention to detail
  • Ability to prioritize and resolve complex needs and escalate as necessary
  • Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies
  • Evidence of strong leadership and talent development capabilities
  • Exceptional organizational and time management skills
  • Exceptional conflict resolution skills
  • Ability to manage relationships, motivate and lead groups of people at various levels throughout the Market
  • Knowledge of Firm's Risk & Compliance policies
  • Ability to think strategically

Reports to:

  • Service Manager (SM)

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Expected base pay rates for the role will be between $68,000 - $120,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.

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