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Associate Service Manager Jobs in Arizona (NOW HIRING)

Goodyear

Service Manager - Glendale, AZ

Glendale, AZ · On-site

You will also be responsible for managing the service department effectively by scheduling associates, service appointments and organizing work flow to deliver quality work on time to guest. We ...

Bass Pro Shops

Boat Service Manager

Mesa, AZ · On-site

This role will manage and provide daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free-Standing Store to include inventory control, service, Boat, Service ...

Bass Pro Shops

Boat Service Manager

Arizona City, AZ · On-site

This role will manage and provide daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free-Standing Store to include inventory control, service, Boat, Service ...

MC Companies

Service Manager

Phoenix, AZ

Our Service Manager is directly responsible for the overall appearance and maintenance of the ... residents, associates, and investors, with an experience that is pleasant and rewarding, and ...

MCGlinchey Stafford

Service Manager

Phoenix, AZ · On-site

Our Service Manager is directly responsible for the overall appearance and maintenance of the ... residents, associates, and investors, with an experience that is pleasant and rewarding, and ...

Bass Pro Shops

Boat Service Manager

Mesa, AZ · On-site

This role will manage and provide daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free-Standing Store to include inventory control, service, warranty, rigging ...

Bass Pro Shops

Boat Service Manager

Arizona City, AZ · On-site

This role will manage and provide daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free-Standing Store to include inventory control, service, warranty, rigging ...

Bass Pro Shops

Boat Service Manager

Mesa, AZ · On-site

This role will manage and provide daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free-Standing Store to include inventory control, service, warranty, rigging ...

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Associate Service Manager information

What is the difference between Associate Service Manager vs Customer Service Manager?

AspectAssociate Service ManagerCustomer Service Manager
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like CRM or CSCP are a plusUsually requires a bachelor's degree; certifications like Certified Customer Service Manager (CCSM) can be beneficial
Work EnvironmentSupports service teams, manages daily operations, and assists in service delivery within organizationsOversees customer service teams, handles escalations, and improves customer satisfaction
Employer & Industry UsageCommon in tech, manufacturing, and service industries; used by companies with service departmentsWidely used across retail, hospitality, and corporate sectors focusing on customer relations

The Associate Service Manager role focuses on supporting service operations and team assistance, often serving as a stepping stone to higher management. The Customer Service Manager primarily manages customer interactions and satisfaction. Both roles require similar credentials and work environments but differ in scope and focus within organizations.

What are the most commonly searched types of Service Manager jobs in Arizona? The most popular types of Service Manager jobs in Arizona are:
Associate Service Manager jobs near you
Associate Service Center Manager (61911)

Associate Service Center Manager (61911)

International Education Corporation

Arizona City, AZ • On-site

$50K - $65K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Associate Service Center Manager

IEC Service Center - Mesa, AZ 85202

Overview

Salary Range $50,000.00 - $65,000.00 Salary/year Position Type Full Time Job Shift Day Category Corporate

Description

International Education Corporation is the leader in post-secondary career education. Working at our employee-owned company is more than just a great career - it's an investment in yourself. Our mission is to drive personal and community transformation by empowering students to make a positive and enduring life change. We are consistently searching for like-minded compassionate professionals who strive to be the best in their respective fields. Our top candidates share our commitment to helping students build the skills to create a future of which they can be proud.

We are looking for a skilled Associate Service Center Manager to supervise daily operations and personnel aiming for maximum efficiency. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.

An excellent Associate Service Center Manager must be an organized, reliable and a results-driven professional. They must have a practical mind to solve problems on the spot, partnered with an ability to see the "big picture" and make improvements. As an Associate Service Center Manager, you must also have excellent customer service and communication skills.

The objective is to do everything possible to attain goals and achieve great results for our students and organization.

Essential Job Duties and Responsibilities

  • Monitor service center agents performance and provide learning/coaching opportunities, as necessary
  • Evaluate agent and team daily performance with key metrics
  • Identify areas of improvement for individual agents and team, as well as working with the Service Center Manager to determine strategies for improvement
  • Assist with completion of objectives for the service center's day-to-day activities
  • Execute effective resource plans to maximize the productivity of resources (people, technology, etc.)
  • Collect and analyze service center statistics (transfer & conversion rates, customer service metrics, etc.)
  • Provide coaching and assistance to call center agents on an ongoing basis
  • Ensure all agents understand and comply with call center objectives, performance standards and policies
  • Motivate Service Center Agents to ensure high level of production
  • Work with management team to support agents and maximize student satisfaction

Qualifications

  • High school diploma or equivalent; higher degree in a relevant discipline preferred
  • 1-2 years of proven experience as call center supervisor or similar position
  • Experience in customer service is required
  • Knowledge of performance evaluation and customer service metrics
  • Solid understanding of reporting
  • Proficient in MS Office and call center equipment/software programs
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Positive and patient

Apply