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Contractual Service Manager Jobs (NOW HIRING)

Saft America, Inc.

Service Manager

Jacksonville, FL · On-site

Key responsibilities include managing warranties, performance guarantees, and maintenance agreements, while ensuring contractual service commitments are met or exceeded. The Service Manager works ...

Saft America, Inc.

Service Manager

Jacksonville, FL · On-site

Key responsibilities include managing warranties, performance guarantees, and maintenance agreements, while ensuring contractual service commitments are met or exceeded. The Service Manager works ...

Climate Pros LLC

Service Manager

Hayward, CA · On-site

Monitor customer response times and make adjustments to ensure we meet contractual service level ... Manage overall performance of assigned Service Technicians and corresponding territories * Provide ...

Climate Pros LLC

Service Manager

Matthews, NC · On-site

Monitor customer response times and make adjustments to ensure we meet contractual service level ... Manage overall performance of assigned Service Technicians and corresponding territories * Provide ...

Sunbelt Controls

Service Manager

Azusa, CA · On-site

The Service Manager is responsible for the successful sale and execution of Sunbelt Controls ... Review estimates, pricing proposals and non-standard contractual documents on large or risky ...

Sunbelt Controls

Service Manager

Azusa, CA

The Service Manager is responsible for the successful sale and execution of Sunbelt Controls ... Review estimates, pricing proposals and non-standard contractual documents on large or risky ...

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Contractual Service Manager information

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$33K

$70K

$118.5K

How much do contractual service manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for contractual service manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What are Contractual Service Managers?

Contractual Service Managers are professionals responsible for overseeing and managing service contracts between organizations and their clients or vendors. Their main duties include negotiating contract terms, ensuring compliance with agreed-upon service levels, monitoring contract performance, and addressing any issues that arise during the contract period. They act as the main point of contact for contract-related matters, working to ensure both parties meet their obligations and maintain a positive business relationship. This role often requires strong organizational, negotiation, and communication skills.

What are some common challenges faced by Contractual Service Managers when coordinating between clients and service providers?

Contractual Service Managers often encounter challenges such as managing client expectations, ensuring service providers meet agreed-upon standards, and resolving disputes that may arise during contract execution. Balancing the needs of both parties while adhering to contractual terms requires strong communication and negotiation skills. Additionally, they must stay organized to monitor compliance, handle documentation, and adapt to any changes in service requirements or regulations.

What jobs make 3000 a month without a degree?

A Contractual Service Manager typically earns more than $3,000 a month, but roles that pay around this amount without requiring a degree include skilled trades such as electricians, plumbers, and HVAC technicians, as well as sales positions like real estate agents and insurance agents. These jobs often rely on experience, certifications, or licensing rather than formal degrees and may involve self-employment or contract work.

What are the key skills and qualifications needed to thrive as a Contractual Service Manager, and why are they important?

To thrive as a Contractual Service Manager, you need expertise in contract management, negotiation, compliance, and a relevant degree in business, law, or a related field. Familiarity with contract management software, ERP systems, and knowledge of industry regulations or certifications like NCMA’s CPCM are often required. Strong organizational skills, attention to detail, and effective communication are vital soft skills for success in this role. These competencies ensure service agreements are executed efficiently, risks are minimized, and client relationships are maintained effectively.

What is the difference between Contractual Service Manager vs Contract Coordinator?

AspectContractual Service ManagerContract Coordinator
CredentialsRelevant certifications (e.g., PMP), experience in service managementBasic contract administration knowledge, administrative experience
Work EnvironmentOversees service delivery, manages client relationshipsSupports contract processes, handles documentation
Employer & IndustryService providers, facilities management, healthcareContract administration, procurement, project support
Search & Comparison IntentUnderstanding roles in service management and contract executionAssisting with contract documentation and coordination

The Contractual Service Manager typically has more strategic responsibilities, overseeing service delivery and client relationships, often requiring certifications and experience in service management. The Contract Coordinator focuses on supporting contract processes, documentation, and administrative tasks. Both roles are essential in contract-heavy industries but differ in scope and seniority.

What cities are hiring for Contractual Service Manager jobs? Cities with the most Contractual Service Manager job openings:
What are the most commonly searched types of Service Manager jobs? The most popular types of Service Manager jobs are:
What states have the most Contractual Service Manager jobs? States with the most job openings for Contractual Service Manager jobs include:
Contractual Service Manager jobs near you
Manager, Contractual Services Delivery Product Management

Manager, Contractual Services Delivery Product Management

HP

Alloway, NJ • On-site

$154K - $227K/yr

Full-time

Medical, Dental, Vision, Life, PTO

This job post has expired today. Applications are no longer accepted.

HP rating

7.7

Company rating: 7.7 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

62nd of 139 rated electronics manufacturers

Job description

Manager, Contractual Services Delivery Product Management

This role is responsible for leading the Managed Services Delivery Digital Transformation, managing a global team of product owners, business analysts, capability managers, architects, testers, to define and implement the Capability and Technology roadmap for the HP ServiceNow instance dedicated to Service Delivery, in alignment with Business teams. The role will drive the strategic adoption and integration of AI solutions to optimize service delivery, automate processes, and enhance decision-making.

This position is open to candidates in the following locations:

Houston, Texas or Barcelona, Spain or Bangalore, India

Responsibilities

  • Manage a global team of product owners, business analysts, capability managers, architects to define and implement the Capability and Technology roadmap for Contractual Service Delivery, in alignment with Business objectives (based on ServiceNow platform)
  • Act as the focal point to HP Managed Service Delivery business on all capability and technology related matters, representing the broader Customer Support IT organization.
  • Develop and maintain strong working relationships with senior-level business partners to ensure constant alignment of priorities, drive implementation and timely adoption of new capabilities and processes
  • Develop and maintain strong working relationships with IT partners and other technology teams to ensure delivery of our technology plans
  • Lead HP ServiceNow ITSM Platform strategy & vision. Participate E2E contractual architecture definition. Drive Service Delivery Architecture.
  • Maintain Project Management excellence within the team, ensure priorities are aligned, reviewing progress, guiding the team, supporting on top issues/escalations
  • Engage with ServiceNow to ensure support when needed, and to stay abreast with upcoming capabilities in their roadmap
  • Participate the yearly investment planning process, qualifying projects scope, impact, sizing. Support prioritization.
  • Manage Suppliers: select suppliers, interview SMEs, manage SOWs, ensure timely invoicing
  • Lead the integration and adoption of AI technologies to automate and enhance service delivery processes, including predictive analytics, intelligent workflow automation, and AI-powered customer support tools.
  • Identify and champion AI-driven initiatives that improve operational efficiency, reduce costs, and increase customer satisfaction.
  • Collaborate with data scientists and AI engineers to develop and implement machine learning models and solutions tailored to the Managed Services business.
  • Ensure ethical and responsible use of AI technologies, aligning with industry standards and HP's corporate values.
  • Continuously monitor AI trends and emerging technologies, recommending innovative solutions for future business needs.
  • Foster a culture of AI literacy and innovation within the team, providing guidance, training, and support for AI upskilling.

Education & Experience Recommended

  • Four-year or Graduate Degree in Computer Science, Engineering, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
  • Typically has 10+ years of job-related experience or 8-10 years of management experience, preferably in engineering development and implementation, project planning tools and software packages, people management, or a related field.
  • Experience leading AI projects and initiatives in a corporate environment is highly desirable.
  • Demonstrated success in implementing AI solutions that deliver measurable business impact.

Preferred Certifications

  • Certifications in AI, Machine Learning, Data Science, or related fields are preferred.

Knowledge & Skills

  • Services/contractual business experience
  • ServiceNow platform expertise
  • Advanced AI expertise (including machine learning, natural language processing, and automation technologies)
  • IT architecture
  • Software development lifecycle management
  • Agile methodology
  • Automation
  • Product Management
  • Product Engineering
  • People management
  • Budget management
  • Strategic Thinking
  • Program/Project management
  • Overall leadership
  • Communication
  • Vendor management
  • Negotiation skills
  • ITIL
  • AI solution evaluation and implementation
  • Data-driven decision making and analytics
  • AI ethics and governance
  • Change management for AI adoption
  • AI training and team development

The base pay range for this role is $154,400 to $227,750 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits

HP offers a comprehensive benefits package for this position, including:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Long term/short term disability insurance
  • Employee assistance program
  • Flexible spending account
  • Life insurance
  • Generous time off policies, including;
    • 4-12 weeks fully paid parental leave based on tenure
    • 11 paid holidays
    • Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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About HP

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HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you're more innovative and that helps grow our bottom line. Our history: HP's commitment to diversity, equity and inclusion - it's just who we are. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you're more innovative and that helps grow our bottom line.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Palo Alto, CA, US

Year founded

1939

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