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Contractual Service Manager Jobs (NOW HIRING)

Saft America, Inc.

LTSA Service Manager

Jacksonville, FL · On-site

  • Medical

  • Retirement

  • PTO

Key responsibilities include managing warranties, performance guarantees, and maintenance agreements, while ensuring contractual service commitments are met or exceeded. The Service Manager works ...

Saft America, Inc.

LTSA Service Manager

Jacksonville, FL

  • Medical

  • Retirement

  • PTO

Key responsibilities include managing warranties, performance guarantees, and maintenance agreements, while ensuring contractual service commitments are met or exceeded. The Service Manager works ...

Saft America, Inc.

LTSA Service Manager

Jacksonville, FL

  • Medical

  • Retirement

  • PTO

Key responsibilities include managing warranties, performance guarantees, and maintenance agreements, while ensuring contractual service commitments are met or exceeded. The Service Manager works ...

SPS North America

Client Service Manager

Pittsburgh, PA · On-site

$80K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Client Service Manager Pittsburgh On-site The Client Service Manager (Lockbox)) is responsible for ... Responsible for achieving contractual business results * Provide leadership over daily production ...

SPS North America

Client Service Manager

West Columbia, SC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This leadership role is responsible for driving operational excellence by managing production teams, ensuring contractual service levels are achieved, fostering a culture of accountability, and ...

ACERTUS

Client Service Manager

Saint Louis, MO · On-site

$60K/yr

Manage client expectations while ensuring adherence to SLAs, KPIs, and contractual service requirements. * Monitor active, dispatched, and in-transit orders to ensure performance standards and timely ...

Climate Pros LLC

Service Manager

Fairfield, NJ · On-site

  • PTO

Monitor customer response times and make adjustments to ensure we meet contractual service level ... Manage overall performance of assigned Service Technicians and corresponding territories * Provide ...

Climate Pros LLC

Service Manager

Tamarac, FL · On-site

  • PTO

Monitor customer response times and make adjustments to ensure we meet contractual service level ... Manage overall performance of assigned Service Technicians and corresponding territories * Provide ...

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Contractual Service Manager information

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How much do contractual service manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for contractual service manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is a contractual service manager?

Contractual Service Managers are professionals responsible for overseeing and managing service contracts between organizations and their clients or vendors. Their main duties include negotiating contract terms, ensuring compliance with agreed-upon service levels, monitoring contract performance, and addressing any issues that arise during the contract period. They act as the main point of contact for contract-related matters, working to ensure both parties meet their obligations and maintain a positive business relationship. This role often requires strong organizational, negotiation, and communication skills.

What are some common challenges faced by contractual service managers when coordinating between clients and service providers?

Contractual Service Managers often encounter challenges such as managing client expectations, ensuring service providers meet agreed-upon standards, and resolving disputes that may arise during contract execution. Balancing the needs of both parties while adhering to contractual terms requires strong communication and negotiation skills. Additionally, they must stay organized to monitor compliance, handle documentation, and adapt to any changes in service requirements or regulations.

What are the key skills and qualifications needed to thrive as a contractual service manager, and why are they important?

To thrive as a Contractual Service Manager, you need expertise in contract management, negotiation, compliance, and a relevant degree in business, law, or a related field. Familiarity with contract management software, ERP systems, and knowledge of industry regulations or certifications like NCMA’s CPCM are often required. Strong organizational skills, attention to detail, and effective communication are vital soft skills for success in this role. These competencies ensure service agreements are executed efficiently, risks are minimized, and client relationships are maintained effectively.

What is the difference between Contractual Service Manager vs Contract Coordinator?

AspectContractual Service ManagerContract Coordinator
CredentialsRelevant certifications (e.g., PMP), experience in service managementBasic contract administration knowledge, administrative experience
Work EnvironmentOversees service delivery, manages client relationshipsSupports contract processes, handles documentation
Employer & IndustryService providers, facilities management, healthcareContract administration, procurement, project support
Search & Comparison IntentUnderstanding roles in service management and contract executionAssisting with contract documentation and coordination

The Contractual Service Manager typically has more strategic responsibilities, overseeing service delivery and client relationships, often requiring certifications and experience in service management. The Contract Coordinator focuses on supporting contract processes, documentation, and administrative tasks. Both roles are essential in contract-heavy industries but differ in scope and seniority.

Are contractual service managers in demand?

Contractual Service Managers are in demand in industries such as healthcare, IT, and facilities management, where managing service contracts and vendor relationships is essential. The role requires strong negotiation, organizational skills, and knowledge of contract law, with employment prospects generally stable due to ongoing outsourcing and service management needs.

Do you need a degree to be a contractual service manager?

A degree is not always required to become a contractual service manager, but many employers prefer candidates with a bachelor's degree in business, management, or a related field. Relevant experience, strong communication skills, and knowledge of contract management are often essential for this role.

Is a contractual service manager a stressful job?

A contractual service manager role can be stressful due to managing client expectations, overseeing service delivery, and handling contractual negotiations. The job often requires strong organizational skills, problem-solving, and the ability to work under pressure, especially when meeting deadlines or resolving service issues.

What cities are hiring for Contractual Service Manager jobs?

Cities with the most Contractual Service Manager job openings:

What are the most commonly searched types of Service Manager jobs?

The most popular types of Service Manager jobs are:

What states have the most Contractual Service Manager jobs?

States with the most job openings for Contractual Service Manager jobs include:

Contractual Service Manager jobs near you

Client Service Manager

SPS North America

Pittsburgh, PA

Full-time

Re-posted 22 days ago

Job description

Client Service Manager

Pittsburgh
On-site

The Client Service Manager (Lockbox)) is responsible for overseeing on-site operations, leading teams, and serving as the primary point of contact for the client. This role ensures exceptional service delivery, strong client relationships, operational efficiency, and compliance with company policies and contractual requirements.
The Client Service Manager (Lockbox) will play a crucial role in ensuring the smooth and efficient operation of lockbox processing, driving continuous improvement, and maintaining strong client and vendor relationships

What You'll Do:
  • Lead and manage daily lockbox processing activities
  • Responsible for achieving contractual business results
  • Provide leadership over daily production results
  • Tracking programs to monitor departmental goals and provide trend analysis to management
  • Ensure adherence to company quality standards and continuous improvement initiatives
  • Hold weekly team meetings/Huddles
  • Enable Change - Takes action to drive change and innovation that will transform our business
  • Takes personal ownership to deliver results. Empowers and trusts others in decision making
  • Succession planning is critical to success
  • Lead by example

Team Leadership:

  • Responsible for evaluating and improving employee performance to foster a high-performing team
  • Manage individual and departmental goals
  • Provides coaching and development to supervisors and their team members
  • Hold the group accountable to operations goals

Continuous Improvement:

  • Ensures that required system performance, turnaround time, and service levels are achieved
  • Act as an escalation point for the Client Service team

 Client Service:

  • Ensures that required system performance, turnaround time, and service levels are achieved
  • Act as an escalation point for the Client Service team
  • Standard Operating Procedures:
  • Maintain/update comprehensive process documentation to support operational transparency and consistency

Incident Reporting:

  • Handle incident reporting, including root cause analysis, to ensure timely and effective resolution of issues

Testing and Analysis:

  • Conduct regression testing to ensure system stability post-change.
What We're Looking For:
  • High School Diploma or equivalent required.
  • 5+ years of experience in operations management and client relationship management.
  • Previous experience leading teams of 5-10 employees or more.
  • Strong computer skills and business acumen.
  • Experience in a service-driven or facilities management environment is preferred.
Success in This Role

A successful Client Service Manager consistently delivers outstanding client experiences, achieves operational and financial goals, develops high-performing teams, and ensures all contractual service expectations are met or exceeded.


Travel: Some local travel is required for this position. Approximately up to 25%.   
Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

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