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Contractual Service Manager Jobs (NOW HIRING)

Strativia

Helpdesk Manager

Washington, DC · On-site

Ensure compliance with contractual service-level requirements and quality standards. * Develop and maintain the Project Management Plan, Management/Staffing Plan, Quality Control Plan, transition ...

Tolin Mechanical

Service Manager

Phoenix, AZ · On-site

$75K - $95K/yr

Our Service Managers lead passionate teams to deliver exceptional customer service by meeting ... Evaluate contractual scope of work * Analyze financial reports and proactively address issues ...

SOLUTION ONE INDUSTRIES

Service Manager (1949)

Marfa, TX · On-site

$90 - $130/hr

Manage contract performance in accordance with all contractual requirements, performance standards, and program objectives. * Ensure adherence to site safety protocols and enforce compliance with ...

New

Facility Service Provider

Be Seen First

Baggage Handling Service Manager

Burbank, CA · On-site

$140K - $160K/yr

... contractual obligations and performance targets. · Interpret organizational strategy into clear ... in managing service contracts and interpreting/executing contractual deliverables. · Proven ...

ASM

Manager II, Field Service

Hillsboro, OR · On-site

Ensure all contractual service obligations are met * Drive customer satisfaction through service ... Manage spare parts depots and consignment inventory levels * Support forecasting and revenue ...

ASM

Manager II, Field Service

Boise, ID · On-site

Ensure all contractual service obligations are met * Drive customer satisfaction through service ... Manage spare parts depots and consignment inventory levels * Support forecasting and revenue ...

Evapco

IT Service Desk Manager

Taneytown, MD · On-site

$90 - $130/hr

Manage relationships with third-party vendors and service providers and hold them accountable to contractual service levels * Serve as the primary escalation point for complex, high-impact, or ...

Envirogen

Service Manager

Levittown, PA · On-site

Monitor service delivery and field operations to ensure contractual commitments, project specifications, and quality standards are achieved. * Manage emergency service response activities when ...

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Contractual Service Manager information

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$33K

$70K

$118.5K

How much do contractual service manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for contractual service manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is a contractual service manager?

Contractual Service Managers are professionals responsible for overseeing and managing service contracts between organizations and their clients or vendors. Their main duties include negotiating contract terms, ensuring compliance with agreed-upon service levels, monitoring contract performance, and addressing any issues that arise during the contract period. They act as the main point of contact for contract-related matters, working to ensure both parties meet their obligations and maintain a positive business relationship. This role often requires strong organizational, negotiation, and communication skills.

What are some common challenges faced by contractual service managers when coordinating between clients and service providers?

Contractual Service Managers often encounter challenges such as managing client expectations, ensuring service providers meet agreed-upon standards, and resolving disputes that may arise during contract execution. Balancing the needs of both parties while adhering to contractual terms requires strong communication and negotiation skills. Additionally, they must stay organized to monitor compliance, handle documentation, and adapt to any changes in service requirements or regulations.

What are the key skills and qualifications needed to thrive as a contractual service manager, and why are they important?

To thrive as a Contractual Service Manager, you need expertise in contract management, negotiation, compliance, and a relevant degree in business, law, or a related field. Familiarity with contract management software, ERP systems, and knowledge of industry regulations or certifications like NCMA’s CPCM are often required. Strong organizational skills, attention to detail, and effective communication are vital soft skills for success in this role. These competencies ensure service agreements are executed efficiently, risks are minimized, and client relationships are maintained effectively.

What is the difference between Contractual Service Manager vs Contract Coordinator?

AspectContractual Service ManagerContract Coordinator
CredentialsRelevant certifications (e.g., PMP), experience in service managementBasic contract administration knowledge, administrative experience
Work EnvironmentOversees service delivery, manages client relationshipsSupports contract processes, handles documentation
Employer & IndustryService providers, facilities management, healthcareContract administration, procurement, project support
Search & Comparison IntentUnderstanding roles in service management and contract executionAssisting with contract documentation and coordination

The Contractual Service Manager typically has more strategic responsibilities, overseeing service delivery and client relationships, often requiring certifications and experience in service management. The Contract Coordinator focuses on supporting contract processes, documentation, and administrative tasks. Both roles are essential in contract-heavy industries but differ in scope and seniority.

Is a contractual service manager a stressful job?

A contractual service manager role can be stressful due to managing client expectations, coordinating multiple contracts, and ensuring service delivery standards. The job often requires strong organizational skills, problem-solving, and the ability to handle pressure in a fast-paced environment.

What cities are hiring for Contractual Service Manager jobs?

Cities with the most Contractual Service Manager job openings:

What are the most commonly searched types of Service Manager jobs?

The most popular types of Service Manager jobs are:

What states have the most Contractual Service Manager jobs?

States with the most job openings for Contractual Service Manager jobs include:

Contractual Service Manager jobs near you

Helpdesk Manager

Strativia

Washington, DC • On-site

Full-time

Posted 7 days ago

Job description

Purpose:
The Helpdesk Manager provides overall leadership and operational oversight for enterprise helpdesk services supporting a federal client. This position is responsible for daily helpdesk operations, staffing, quality control, customer satisfaction, service-level performance, reporting, escalation management, and compliance with contractual requirements.
Responsibilities:
  • Oversee daily helpdesk operations and service delivery.
  • Serve as a primary interface with Government stakeholders.
  • Manage staffing, workload, performance, and quality-control activities.
  • Ensure compliance with contractual service-level requirements and quality standards.
  • Develop and maintain the Project Management Plan, Management/Staffing Plan, Quality Control Plan, transition plans, and related deliverables.
  • Prepare weekly and monthly operational reports.
  • Manage ticket escalations, after-hours support, and contingency procedures.
  • Monitor customer satisfaction and implement improvements when needed.
  • Track service metrics, KPIs, SLAs, and quality results.
  • Lead helpdesk staff and coordinate Tier 1, Tier 2, Tier 3, and other technical resources as required.
  • Support Zendesk reporting and ITSM performance monitoring.
  • Apply ITIL-based service-management practices.
  • Maintain strong communication with client leadership and technical stakeholders.

Qualifications:
  • Demonstrated experience managing a helpdesk, service desk, or comparable IT-support program.
  • Experience managing enterprise IT-support personnel and service delivery.
  • Experience with staffing, escalation management, quality control, reporting, and customer-service performance.
  • Experience developing management plans, staffing plans, transition plans, and quality-control documentation.
  • Familiarity with Zendesk or comparable ITSM platforms.
  • Knowledge of ITIL v4 service-management practices strongly preferred.
  • ITIL certification preferred.
  • PMP certification preferred.
  • Ability to successfully complete and maintain a Public Trust background investigation.

Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above please contact us and join a dynamic, fun and, fast growing organization.
Strativia is an Equal Opportunity Employer. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets

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