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Contractual Service Manager Jobs (NOW HIRING)

ASM

Manager II, Field Service

Hillsboro, OR · On-site

Ensure all contractual service obligations are met * Drive customer satisfaction through service ... Manage spare parts depots and consignment inventory levels * Support forecasting and revenue ...

Evapco

IT Service Desk Manager

Taneytown, MD · On-site

$100K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage relationships with third-party vendors and service providers and hold them accountable to contractual service levels * Serve as the primary escalation point for complex, high-impact, or ...

Essel

Facility Service Manger

Pleasanton, CA · On-site

Ensure service delivery meets contractual SLAs and quality standards * Track budgets, labor costs ... Manage required monthly work order and revenue thresholds * Foster a positive, high-performing team ...

Essel

Facility Service Manger

Pleasanton, CA · On-site

Ensure service delivery meets contractual SLAs and quality standards * Track budgets, labor costs ... Manage required monthly work order and revenue thresholds * Foster a positive, high-performing team ...

Essel

Facility Service Manger

Pleasanton, CA · On-site

Ensure service delivery meets contractual SLAs and quality standards * Track budgets, labor costs ... Manage required monthly work order and revenue thresholds * Foster a positive, high-performing team ...

Allied Universal

Service Manager

Saint Louis, MO

$58K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Service Manager, you are the driving force behind daily security operations, ensuring the ... specific contractual hours while proactively minimizing unbilled overtime * Recruit, train ...

Allied Universal

Service Manager

San Antonio, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Service Manager, you are the driving force behind daily security operations, ensuring the ... specific contractual hours while proactively minimizing unbilled overtime * Recruit, train ...

Robert Half

Customer Service Manager

CT · On-site

$80K - $100K/yr

Oversee strategic accounts to ensure service expectations, customer needs, and contractual ... Customer Service Manager Direct-Hire / Permanent position Robert Half contact: Drew.Schroll ...

Evapco

IT Service Desk Manager

Taneytown, MD

$100K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage relationships with third-party vendors and service providers and hold them accountable to contractual service levels * Serve as the primary escalation point for complex, high-impact, or ...

Allied Universal

Service Manager

Saint Louis, MO · On-site

$58K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Service Manager, you are the driving force behind daily security operations, ensuring the ... specific contractual hours while proactively minimizing unbilled overtime * Recruit, train ...

Allied Universal

Service Manager

San Antonio, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Service Manager, you are the driving force behind daily security operations, ensuring the ... specific contractual hours while proactively minimizing unbilled overtime * Recruit, train ...

Allied Universal

Service Manager

Saint Louis, MO · On-site

$58K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Service Manager, you are the driving force behind daily security operations, ensuring the ... specific contractual hours while proactively minimizing unbilled overtime * Recruit, train ...

Allied Universal

Service Manager

San Antonio, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Service Manager, you are the driving force behind daily security operations, ensuring the ... specific contractual hours while proactively minimizing unbilled overtime * Recruit, train ...

Allied Universal

Service Manager

Saint Louis, MO · On-site

$58K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Service Manager, you are the driving force behind daily security operations, ensuring the ... specific contractual hours while proactively minimizing unbilled overtime * Recruit, train ...

Johnson Controls

Fire Service Manager

Lenexa, KS · On-site

$100K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role ensures contractual obligations are fulfilled, customer concerns are resolved quickly, and service operations are managed effectively across Fire Alarm, Security, Fire Sprinkler Systems ...

Johnson Controls

Fire Service Manager

Lenexa, KS · On-site

$100K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role ensures contractual obligations are fulfilled, customer concerns are resolved quickly, and service operations are managed effectively across Fire Alarm, Security, Fire Sprinkler Systems ...

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Contractual Service Manager information

See salary details

$33K

$70K

$118.5K

How much do contractual service manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for contractual service manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is a contractual service manager?

Contractual Service Managers are professionals responsible for overseeing and managing service contracts between organizations and their clients or vendors. Their main duties include negotiating contract terms, ensuring compliance with agreed-upon service levels, monitoring contract performance, and addressing any issues that arise during the contract period. They act as the main point of contact for contract-related matters, working to ensure both parties meet their obligations and maintain a positive business relationship. This role often requires strong organizational, negotiation, and communication skills.

What are some common challenges faced by contractual service managers when coordinating between clients and service providers?

Contractual Service Managers often encounter challenges such as managing client expectations, ensuring service providers meet agreed-upon standards, and resolving disputes that may arise during contract execution. Balancing the needs of both parties while adhering to contractual terms requires strong communication and negotiation skills. Additionally, they must stay organized to monitor compliance, handle documentation, and adapt to any changes in service requirements or regulations.

What are the key skills and qualifications needed to thrive as a contractual service manager, and why are they important?

To thrive as a Contractual Service Manager, you need expertise in contract management, negotiation, compliance, and a relevant degree in business, law, or a related field. Familiarity with contract management software, ERP systems, and knowledge of industry regulations or certifications like NCMA’s CPCM are often required. Strong organizational skills, attention to detail, and effective communication are vital soft skills for success in this role. These competencies ensure service agreements are executed efficiently, risks are minimized, and client relationships are maintained effectively.

What is the difference between Contractual Service Manager vs Contract Coordinator?

AspectContractual Service ManagerContract Coordinator
CredentialsRelevant certifications (e.g., PMP), experience in service managementBasic contract administration knowledge, administrative experience
Work EnvironmentOversees service delivery, manages client relationshipsSupports contract processes, handles documentation
Employer & IndustryService providers, facilities management, healthcareContract administration, procurement, project support
Search & Comparison IntentUnderstanding roles in service management and contract executionAssisting with contract documentation and coordination

The Contractual Service Manager typically has more strategic responsibilities, overseeing service delivery and client relationships, often requiring certifications and experience in service management. The Contract Coordinator focuses on supporting contract processes, documentation, and administrative tasks. Both roles are essential in contract-heavy industries but differ in scope and seniority.

Is a contractual service manager a stressful job?

A contractual service manager role can be stressful due to managing client expectations, coordinating multiple contracts, and ensuring service delivery standards. The job often requires strong organizational skills, problem-solving, and the ability to handle pressure in a fast-paced environment.

What cities are hiring for Contractual Service Manager jobs?

Cities with the most Contractual Service Manager job openings:

What are the most commonly searched types of Service Manager jobs?

The most popular types of Service Manager jobs are:

What states have the most Contractual Service Manager jobs?

States with the most job openings for Contractual Service Manager jobs include:

Contractual Service Manager jobs near you

Manager II, Field Service

ASM

Hillsboro, OR • On-site

Full-time

Posted 25 days ago

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
As a Service Manager at ASM, you will lead all customer service operations for ASM equipment within your assigned region. You will be responsible for installation, qualification, and ongoing support of ASMs PEALD & PECVD tools, ensuring strong performance, reliability, and customer satisfaction. You will oversee spare parts operations, manage financial performance across service and spares, and lead a team of Field Service Engineers. By partnering closely with our client, internal stakeholders, and your team, you will drive operational excellence and build a strong, professional service organization.
What you will be working on
Technical and operational leadership
  • Oversee installation, qualification, and service support of ASM equipment across the region
  • Provide guidance to site personnel on routine and non-routine technical activities
  • Ensure service jobs are completed within scheduled timeframes and according to plan
  • Participate early in new product development activities to ensure field readiness
  • Improve service processes, reporting structures, and operational procedures
  • Establish standardization, guidelines, and best practices for service operations
  • Create an optimal environment for product support, including tools and procedures
  • Provide feedback to product organizations to improve ease of maintenance and uptime
Safety, quality, and compliance
  • Establish and maintain a strong "Safety and Quality First" culture
  • Ensure adherence to ASM policies, service bulletins, and procedures
  • Drive proper use of documentation and systems to support continuous improvement
  • Promote accurate reporting, including FSM usage and time tracking
Customer and account leadership
  • Support all ASM service activities for the account within the assigned region
  • Build and maintain strong relationships with customer stakeholders
  • Ensure all contractual service obligations are met
  • Drive customer satisfaction through service delivery and responsiveness
  • Stay informed on account goals, roadmaps, financial performance, and key issues
  • Communicate progress, risks, and opportunities to leadership
Financial and business management
  • Responsible for meeting regional financial targets for service and spares business
  • Manage spare parts depots and consignment inventory levels
  • Support forecasting and revenue generation activities
  • Monitor performance and take corrective actions as needed
Team leadership and development
  • Lead and manage Field Service Engineers and group leaders
  • Motivate and communicate effectively with direct reports
  • Set clear expectations aligned with cost, schedule, and performance goals
  • Manage FSE utilization and team productivity
  • Conduct annual reviews and support career development
  • Define annual goals for team members aligned to account objectives
  • Foster a professional, high-performing service organization
Planning and collaboration
  • Plan and organize work schedules to meet operational demands
  • Allocate resources effectively across service activities
  • Collaborate with Sales to support spares and service contract closure
  • Work cross-functionally with internal teams to achieve business objectives
  • Participate in departmental policy and strategic decision-making
  • Integrate activities across teams to ensure alignment and execution
What we are looking for
  • Bachelor of Science in Engineering or a related field
  • 5-10 years of experience in field service management, preferably in the semiconductor capital equipment industry
  • Strong knowledge of semiconductor equipment, ASM technologies, and applications
  • Experience managing service operations, customer accounts, and field teams
  • Experience with P&L management, forecasting, and business processes
  • Ability to influence and interact with senior stakeholders internally and externally
  • Strong project management, organizational, and time management skills
  • Excellent verbal and written communication skills in English
  • Prior people management experience with responsibility for team performance and development
  • Experience using SAP and service-related systems
What sets you apart
  • Strong background in semiconductor service, customer satisfaction, and account management
  • Experience managing spare parts logistics and inventory at a regional level
  • Proven ability to build and improve service organization structure and processes
  • Demonstrated ability to balance strategic thinking with execution
  • Experience driving continuous improvement and operational efficiency
  • Ability to operate effectively in a high-demand, customer-focused environment

Apply today to be part of what's next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what's possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

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