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Associate Service Manager Jobs in Utah (NOW HIRING)

asburyauto

Assistant Service Manager

Sandy, UT

Act as a role model for the service associates in all aspects of motivation, organization, customer ... Attend manager meetings and conduct service dept. meetings as directed * Address and resolve ...

asburyauto

Assistant Service Manager

Sandy, UT · On-site

Act as a role model for the service associates in all aspects of motivation, organization, customer ... Attend manager meetings and conduct service dept. meetings as directed * Address and resolve ...

Burlington Stores

Operations Service Manager

Orem, UT · On-site

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... You will serve as a role model for store associates, demonstrating and reinforcing the company ...

Burlington

Operations Service Manager

Orem, UT

$20 - $26.65/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... You will serve as a role model for store associates, demonstrating and reinforcing the company ...

Harmons

Customer Service Manager

Salt Lake City, UT · On-site

$18.90 - $20.40/hr

... MANAGEMENT EXPERIENCE PREFERRED -EXCELLENT CUSTOMER SERVICE REQUIRED $18.90 - $20.40 PER HOUR ... Assigns check stands to scheduled associates * Ensures breaks and lunches are given to front end ...

Harmons

Customer Service Manager

West Valley City, UT · On-site

$18.90 - $20.40/hr

Assigns check stands to scheduled associates * Ensures breaks and lunches are given to front end ... Communicates openly and frequently with the Lead Customer Service Manager and Store Director

harmons

Customer Service Manager

Santa Clara, UT · On-site

$18.90 - $20.40/hr

Assigns check stands to scheduled associates * Ensures breaks and lunches are given to front end ... Communicates openly and frequently with the Lead Customer Service Manager and Store Director

Goodwill

$18/hr

Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that ... One-year work experience in Retail Management, preferred * One-year customer service experience ...

Davis Food and Drug

Bagger/Service Clerk

Roosevelt, UT · On-site

$16.50 - $20/hr

Customer Service Manager BASIC SCOPE: The bagger is an important key to the store's success. Many times you will be the last associate in direct contact with the customer. Bagging, the last service ...

Davis Food and Drug

Bagger/Service Clerk

Roosevelt, UT

$16.50 - $20/hr

Customer Service Manager BASIC SCOPE: The bagger is an important key to the store's success. Many times you will be the last associate in direct contact with the customer. Bagging, the last service ...

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All JobsAssociate Service JobsAssociate Service Manager JobsAssociate Service Manager Jobs in Utah

Associate Service Manager information

How much does a service manager make?

The average annual salary for a service manager in Ohio is approximately $65,000 to $85,000, depending on experience, industry, and company size. Salaries can vary based on certifications, technical skills, and the specific sector, such as automotive, healthcare, or IT services.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high customer interaction, problem-solving demands, and meeting performance metrics. Stress levels vary based on workload, work environment, and individual coping skills, but effective communication and time management are important skills for managing stress in this role.

What is an associate service manager?

An associate service manager is an entry-level or junior management role responsible for overseeing customer service operations, supporting service teams, and ensuring client satisfaction. They often assist in coordinating service delivery, handling escalations, and may require knowledge of service management tools and certifications such as ITIL. This role typically involves working in service environments like IT, healthcare, or retail, with opportunities for career growth into senior management positions.

What is the difference between Associate Service Manager vs Customer Service Manager?

AspectAssociate Service ManagerCustomer Service Manager
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like CRM or CSCP are a plusUsually requires a bachelor's degree; certifications like Certified Customer Service Manager (CCSM) can be beneficial
Work EnvironmentSupports service teams, manages daily operations, and assists in service delivery within organizationsOversees customer service teams, handles escalations, and improves customer satisfaction
Employer & Industry UsageCommon in tech, manufacturing, and service industries; used by companies with service departmentsWidely used across retail, hospitality, and corporate sectors focusing on customer relations

The Associate Service Manager role focuses on supporting service operations and team assistance, often serving as a stepping stone to higher management. The Customer Service Manager primarily manages customer interactions and satisfaction. Both roles require similar credentials and work environments but differ in scope and focus within organizations.

What is the role of an associate manager?

An associate service manager oversees daily operations within a service department, supporting senior managers in ensuring customer satisfaction and efficient service delivery. They often handle team coordination, process improvements, and may assist with training and performance management. Strong communication skills and familiarity with service management tools are important for this role.
Associate Service Manager jobs near you
Infographic showing various Associate Service Manager job openings in Utah as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Assistant Service Manager

asburyauto

Sandy, UT

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Assistant Service Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience. 

The role of an Assistant Service Manager/Lane Manager is to assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane.

  •  Work and the manufacturer to ensure that warranty campaigns, recalls and updates are completed accurately and in a timely fashion
  • Actively promote good morale and good relationships among the dealership associates. 
  • Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization and time management
  • Assist in maintaining manufacturer (CSI)Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores
  • Act as a role model for the service associates in all aspects of motivation, organization, customer service, sales and CSI
  • Motivate the service advisors to provide consistent value for the dealership’s customer.
  • Monitor advisors’ daily productivity, give feedback and formulate plans for improvement
  • Assist in ensuring that the dealership maintains high-quality service repairs and minimizes comebacks  by conducting periodic spot checks of completed jobs for thoroughness and quality
  • Monitor advisors’ interaction with customers on the drive and telephone for effectiveness
  • Assist in forecasting goals and objectives for the department and strive to meet them
  • Work with the Service Manager & Parts Manager to ensure a timely turnaround of parts needed for internal jobs
  • Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
  • Attend manager meetings and conduct service dept. meetings as directed
  • Address and resolve customer concerns
  • Assist in motivating, training and developing employees
  • Strong verbal and written communication is required
  • Must be able to manage in a fast paced work environment
  • Must be able to manage a team, motivate and develop
  • Experience with CDK or other automotive software is a plus
  • Must have three plus years in an Automotive Service Department
  • Must have three plus years as an Automotive Service Writer/Assistant Service Manager
  • Must be at least eighteen years of age
  • Must have a valid Driver’s License
  • Must be able to pass pre-employment screening (background & drug test)

Company Benefits:

Pay and Recognition:

  • Paid holidays & paid time off
  • Paid training
  • Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
  • Up to 12 weeks paid pregnancy leave (disability leave)
  • Paid Parental Leave
  • Health savings
  • Flex spending accounts (tax-free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match
  • Pet Insurance

Learning, Tuition Assistance and Career Development:

  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

  • Technician Student loan relief resources
  • Employee assistance program
  • Employee discounts on parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives, which includes paid volunteer hours
  • Employee referral program with bonus opportunities

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