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Associate Service Desk Analyst Jobs in Raleigh, NC

CREO

Service Desk Analyst, Level 1

Durham, NC · On-site

$19.75 - $27/hr

OVERVIEW This person is responsible for providing first-level support for all incoming service desk support requests via phone, chat and email, supporting clients in the Life Sciences industry. This ...

Arete Technologies Inc

Help Desk Analyst

Durham, NC · On-site

$18.50 - $25.25/hr

Help Desk Analyst Arete Technologies, Inc. offers a set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies ...

Software Technology Inc

Help Desk Analyst

Durham, NC · On-site

$18.50 - $25.25/hr

Help Desk Analyst Location: Research Triangle Park, Durham NC Duration: 6 Months Responsibilities ... Working knowledge of Social Services and Medicaid programs and systems. - Desired - 5 Years * Broad ...

Cardinal Integrated

Tier III Help Desk Analyst

Durham, NC · On-site

$18.50 - $25.25/hr

Tier III Help Desk Analyst NC FAST requires the services of a Tier III Help Desk analyst to assist with production support analysis and resolution of escalated Help Desk tickets. This is an ...

New

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software ... Desk Analysts to assist with production support analysis and resolution of escalated Help Desk ...

Cynet Systems

Service Desk Lead

Morrisville, NC

Service Desk Manager Lead and manage service desk operations to deliver high-quality infrastructure ... Analytical and problem-solving abilities. * Ability to work in high-pressure environments.

Variety Wholesalers Inc

HELP DESK ANALYST

Henderson, NC

$19 - $26/hr

... field associates, including District Managers, Regional Vice Presidents, Special Projects teams ... of professionalism and service quality in all interactions. Qualifications for this position ...

Roses Discount Stores

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

... field associates, including District Managers, Regional Vice Presidents, Special Projects teams ... of professionalism and service quality in all interactions. Qualifications for this position ...

Big Lots

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

... field associates, including District Managers, Regional Vice Presidents, Special Projects teams ... of professionalism and service quality in all interactions. Qualifications for this position ...

STI

Service Desk Specialist

Raleigh, NC · On-site

The Service Desk uses technical expertise in the Service Delivery of an Information Technology ... Ability to work independently to analyze customer's needs and resolve technical problems; manage ...

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Associate Service Desk Analyst information

See Raleigh, NC salary details

$14

$23

$34

How much do associate service desk analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for associate service desk analyst in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.

What does a service desk analyst do?

A service desk analyst provides technical support to users by troubleshooting hardware, software, and network issues. They assist with incident resolution, document problems, and may use ticketing systems to track requests, often working in IT support environments and requiring good communication skills.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

What are the most commonly searched types of Service Desk Analyst jobs in Raleigh, NC? The most popular types of Service Desk Analyst jobs in Raleigh, NC are:
What are popular job titles related to Associate Service Desk Analyst jobs in Raleigh, NC? For Associate Service Desk Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Associate Service Desk Analyst jobs in Raleigh, NC look for? The top searched job categories for Associate Service Desk Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Associate Service Desk Analyst jobs? Cities near Raleigh, NC with the most Associate Service Desk Analyst job openings:
Associate Service Desk Analyst jobs near you
Service Desk Analyst, Level 1

Service Desk Analyst, Level 1

CREO

Durham, NC • On-site

$19.75 - $27/hr

Full-time

Posted 8 days ago

Job description

JOB DESCRIPTION OVERVIEW
This person is responsible for providing first-level support for all incoming service desk support requests via phone, chat and email, supporting clients in the Life Sciences industry. This team member will be motivated to provide every client with an exceptional support experience and deliver above and beyond support across every interaction.
To be successful in role, you must be articulate, understand how to adjust your interaction style to a wide range of personalities, and always maintain an upbeat and positive demeanor.
POSITION RESPONSIBILITIES
  • Receives incoming support requests via phone, chat and email
  • Triage and create tickets in the ticketing system
  • Monitor and follow up on tickets in the service desk queue
  • Monitor and follow up on requests in the email queue
  • Provide resolution and assistance for standard operating system issues
  • Provide resolution and assistance to standard supported applications: Microsoft 365, Sharepoint, Chrome, Edge, and a variety of other supported applications and systems
  • Provide typical Level 1 support on ticket types including; password resets, printer mapping, file share mapping, calendar and email support, software updates and installations, user provisioning and similar support items
  • Assign tickets for escalation or resolution related IT groups

QUALIFICATIONS, SKILLS, AND EXPERIENCE
  • 1-2 years' experience in a support role
  • Excellent customer service skills
  • Bachelor's degree
  • Excellent verbal and written communication skills
  • Experience with Microsoft 365
  • Ability to work independently and as part of a team
  • Ability to troubleshoot hardware and software problems
  • Industry recognized Help Desk Certification and/or help desk environment experience A PLUS
  • A+ certification or Network+ certification preferred
  • Experience in Healthcare or Life Sciences preferred
  • Mac OS support preferred
  • Located in Raleigh/Durham, NC area

Please note: This application may be reviewed in part by automated systems to help identify qualified candidates.

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