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Associate Service Desk Analyst Jobs in Raleigh, NC

USfalcon

Service Desk Analyst 1

Cary, NC · On-site

$21 - $28.50/hr

Service Desk Analyst 1 We have an exciting opportunity to join us in supporting one of our valued ... Associate degree in related field Required Clearance: None Travel: 10% USfalcon has grown from our ...

Womble Bond Dickinson

Analyst I Service Desk

Raleigh, NC · On-site

$20 - $27.25/hr

The Service Desk Analyst is a key member of a collaborative team that provides high-quality ... Associate's degree or equivalent from a two-year college required; a four-year degree and relevant ...

Purple Drive

L1 Service Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

L1 Service Desk Analyst Location: Raleigh, NC (Onsite) Core Responsibilities * Initial Point of ... Associate's degree in IT, technical certifications (CompTIA A+, ITIL, etc.), or equivalent work ...

USfalcon, Inc.

Service Desk Analyst 1

Raleigh, NC · On-site

$20 - $27.25/hr

... customers as a Service Desk Analyst 1 to work out of Cary, NC. Essential Duties: * Provide ... Associate degree in related field Required Clearance: None Travel: 10% USfalcon has grown from our ...

Purple Drive Technologies

L1 Service Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

L1 Service Desk Analyst Location: Raleigh, NC (Onsite) Core Responsibilities * Initial Point of ... Associate's degree in IT, technical certifications (CompTIA A+, ITIL, etc.), or equivalent work ...

USfalcon

Service Desk Analyst 1

Raleigh, NC · On-site

$20 - $27.25/hr

... customers as a Service Desk Analyst 1 to work out of Cary, NC. Essential Duties: * Provide ... Associate degree in related field Required Clearance: None Travel: 10% USfalcon has grown from our ...

USfalcon

Service Desk Analyst 1

Raleigh, NC · On-site

$20 - $27.25/hr

... customers as a Service Desk Analyst 1 to work out of Cary, NC. Essential Duties: * Provide ... Associate degree in related field Required Clearance: None Travel: 10% USfalcon has grown from our ...

Talent Management Plus, Inc.

Service Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

Service Desk Technician Location: REMOTE Duration: 6-12 month (Contract to hire) 24x7 Service Desk - Day Shift - Either 2x2x3 rotation or M-F, 10 AM to 7 PM. First month is M-F, 8 AM-5 PM Description:

CREO

Service Desk Analyst, Level 1

Durham, NC · On-site

$19.75 - $27/hr

CREO is a company providing support in the Life Sciences industry, and they are seeking a Service Desk Analyst to deliver first-level support for service desk requests. The role involves managing ...

Yochana

Service desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Eligibility, Knowledge, Skills & Experience * 1-5 years in a Service Desk or in an IT Support role. * Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting.

CREO

Service Desk Analyst, Level 1

Durham, NC · On-site

$19.75 - $27/hr

OVERVIEW This person is responsible for providing first-level support for all incoming service desk support requests via phone, chat and email, supporting clients in the Life Sciences industry. This ...

Creo

Service Desk Analyst, Level 1

Durham, NC · On-site

$18.50 - $25.25/hr

OVERVIEW This person is responsible for providing first-level support for all incoming service desk support requests via phone, chat and email, supporting clients in the Life Sciences industry. This ...

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Associate Service Desk Analyst information

See Raleigh, NC salary details

$14

$23

$34

How much do associate service desk analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for associate service desk analyst in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.

What does a service desk analyst do?

A service desk analyst provides technical support to users by troubleshooting hardware, software, and network issues. They assist with incident resolution, document problems, and may use ticketing systems to track requests, often working in IT support environments and requiring good communication skills.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

What are the most commonly searched types of Service Desk Analyst jobs in Raleigh, NC? The most popular types of Service Desk Analyst jobs in Raleigh, NC are:
What are popular job titles related to Associate Service Desk Analyst jobs in Raleigh, NC? For Associate Service Desk Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Associate Service Desk Analyst jobs in Raleigh, NC look for? The top searched job categories for Associate Service Desk Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Associate Service Desk Analyst jobs? Cities near Raleigh, NC with the most Associate Service Desk Analyst job openings:
Associate Service Desk Analyst jobs near you
Service Desk Analyst 1

Service Desk Analyst 1

USfalcon

Cary, NC • On-site

$21 - $28.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Service Desk Analyst 1

We have an exciting opportunity to join us in supporting one of our valued customers as a Service Desk Analyst 1 to work out of Cary, NC.

Essential Duties:

  • Provide technical support (Tier 1 & 2) to internal end-users of USfalcon products, services, and devices.
  • Primarily responsible for tracking and providing first level support through handling incoming queries and service requests from end users.
  • Troubleshoot technical issues related to Windows desktop OS, Office 365, proprietary software, virtual desktop, mobile OS, printers, and other related IT systems or hardware.
  • Manage the flow of incoming support requests and update the knowledge base.
  • Participate in the development/review of division security processes/procedures under supervision.
  • Maintain security.
  • Maintain documentation and produce managerial reports.
  • Additional duties as assigned.

Required Qualifications:

  • Proficient with Microsoft Office applications (e.g., Word, PowerPoint, Excel, Access, and Outlook)
  • Proficient with current generations of Microsoft Windows operating systems and latest office products.
  • Experience with Windows Server in a domain network
  • Experience with networking devices and basic networking working knowledge
  • Experience with Office 365 and administration
  • Experience with computer (desktop/laptop) hardware and peripherals
  • Previous service desk experience a plus
  • Current Microsoft Certifications a plus

Preferred Qualifications:

  • CompTIA A+ certified
  • CompTIA Network+ certified
  • CompTIA Security+ certified
  • SSCP
  • ITILv4 Foundation

Education/Certification:

  • Associate degree in related field

Required Clearance: None

Travel: 10%

USfalcon has grown from our roots in 1984 to become a mid-tier professional services company supporting a diverse and global customer base of DoD and Federal Agencies. We have been excelling in diverse platforms for almost 30 years and continue to be an industry leader. If you thrive in an organization that values integrity, commitment, stewardship, and service, we want to meet you. We deliver core capabilities in Aviation, Space, Information Technology, and Business Operations and continue to grow and expand our competencies, contracts and customer base, adding to our long history of supporting customer and community needs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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