Associate Scrum Master Jobs (NOW HIRING)

FAIT DISTRIBUTION SUMMARY

Fait Distribution is a family-owned and operated wholesale contact lens distributor and buying group. We pride ourselves in projecting a professional image to our customers that is both confident and enthusiastic. Our commitment to exceeding customer expectations and creating long lasting relationships is driven by our dedicated Associates. Being part of a family-owned company like Fait Distribution is something special. We're a close-knit company where Associates are valued and truly drive and make an impact on our success. There are always exciting and new opportunities for you to advance your career and grow within our company. At Fait Distribution you will find a supportive and fast-paced environment with a fun work culture. We trust you will find employment here challenging, yet highly rewarding.

QUALIFICATIONS/ABILITIES:

Bachelor's degree in Business, Information Systems, Computer Science, or a related field (or equivalent experience)

3-5 years of experience working as a Scrum Master in an Agile environment

Strong understanding of Scrum principles, roles, events, and artifacts

Proven experience coaching Agile teams and facilitating Scrum ceremonies

Experience supporting backlog refinement and delivery in a complex systems environment

Strong facilitation, communication, and conflict-resolution skills

Competence in Agile lifecycle and backlog tools (Jira, Confluence) and Collaboration tools (Microsoft Teams, SharePoint)

Prefer experience in distribution, logistics, warehouse, supply chain, or manufacturing environments

Prefer experience supporting IT teams working on ERP, WMS, TMS, or integration-heavy systems

Prefer Certified Scrum Master (CSM), Advanced CSM, PSM I/II, or equivalent certification or actively pursuing certification

Prefer Experience working with multiple Agile teams or shared services teams

Familiarity with Agile scaling concepts (e.g., cross-team dependencies, shared backlogs)

Reliably commute to Burlington, WI (hybrid role)

RESPONSIBILITIES - HOW THIS POSITION SUPPORTS THE VISION include the following, but are not limited to:

Serve as Scrum Master for one or more Agile teams using Scrum (orScrum-based) practices

Facilitate Agile ceremonies includingDailystand-ups,Sprint planning,Backlog refinement,Sprint reviews,Retrospectives

Coach teams on Agile principles, Scrum practices, and continuous improvement

Fosterself-organizing, accountable, and collaborative teams

Identify, track, and help remove impediments that impact team delivery

Partner with IT leadership and stakeholders to address systemic orcross-teamissues

Promote practices that improve flow, predictability, and delivery outcomes

Help teams balance new development with remediation of existing backlog items

Partner with Product Owners and Business Analysts to ensure the backlog iswell-prioritized, clearly definedand appropriately sized and refined

Support teams as they address a backlog of existing system requirements, documentation, and diagrams

Act as a bridge between delivery teams, business stakeholders, and IT leadership

Help stakeholders understand Agile delivery, expectations, andtrade-offs

Promote transparency through visible Agile metrics (e.g., sprint goals, throughput, predictability)

Use data to support continuous improvement discussions, not as a performance management tool

Help teams and leaders focus on outcomes rather than output

Facilitate retrospectives and help teamsidentifyactionable improvement items

Support adoption of Agile best practices, standards, and tooling

Mentor team members, Product Owners, and leaders on Agile mindset and practices

INDICATORS OF PERFORMANCE

Consistently demonstrates our Company Values; Relational, Reliable, Responsive, Flexible, and Sincere

Team demonstrates stable sprint execution with clear sprint goals, minimal mid-sprint disruption, and improving predictability over time

Impediments that materially impact delivery are identified early, actively driven to resolution, and appropriately escalated when outside the team's control

Agile ceremonies are regarded as valuable, focused, and outcome-driven, not administrative or repetitive

Team shows continuous improvement over time, evidenced by actionable retrospectives and follow-through on improvement commitments

Product Owner and team demonstrate clear role clarity and healthy collaboration, with minimal confusion over ownership, priorities, or decision-making

Delivery risks, dependencies, and capacity concerns are made visible early and communicated clearly to leadership and stakeholders

Team engagement, trust, and accountability remain strong, even during periods of change, pressure, or competing priorities

Adheres to all Fait company policies, guidelines, and processes

Maintains a positive perception of partnership and support from team members, Product Owners, stakeholders, and leadership