Assistant Nintendo Customer Service Jobs (NOW HIRING)

About Nintendo of America: From the launch of the Nintendo Entertainment System™ more than 30 years ago, Nintendo's mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo's iconic and cherished franchises including Mario™, Donkey Kong™, The Legend of Zelda™, Metroid™, Animal Crossing™, Pikmin™ and Splatoon™ across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks. Based in Redmond, Washington, Nintendo of America serves as headquarters for Nintendo's operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company's website at https://www.nintendo.com/. Team Summary: Within IT, the Retail Solutions department assists with strategy, planning, coordinating, and delivering technology solutions to support NOA's key constituents, consumers, retailers and suppliers both internally and externally. This role will support our current Salesforce Commerce Cloud (SFCC) and Salesforce Order Management (SOM) platforms, as well as other future Salesforce product rollouts. Description of Duties: Acts as liaison between business constituents and internal teams to provide support of existing systems and translate business concepts and requirements into developed solutions and roadmaps. Conducts research and analysis of client business processes to make recommendations and exert influence on project direction or decide sub-project direction. Assesses the feasibility and cost effectiveness of proposed solutions and advises clients and key stakeholders. Partners with business constituents to define and prioritize ongoing technology needs, determines overall application controls and application security requirements, ensuring those controls/requirements are documented. Coordinates technical and application support with third party vendors. Participates in software development lifecycle (SDLC) activities, including requirements gathering, design, configurations, creating and executing test cases and analyzing results. Responsible for the triage, disposition, and remediation of emerging production support requests/issues. Responsible for training employees in areas of expertise relating to application, or business process. Summary of Requirements: Minimum of four (4) years of related experience in Salesforce technologies Experience with at least one of the following Salesforce platforms - Salesforce Commerce Cloud (SFCC), Salesforce Order Management (SOM) and/or Salesforce Service Cloud. Professional experience in business analysis using professional concepts to meet company objectives to resolve complex issues in creative and effective ways. Good understanding of SDLC (Software Development Life Cycle Methodologies). Bachelor of Science degree in Computer Science, Computer Engineering, Electrical Engineering, Information Technology, Information Systems, Industrial Engineering, or related field; or equivalent combination of education and experience. Experience with ecommerce or consumer/ customer service platforms preferred Bilingual Japanese a plus Experience with Salesforce Object Query Language (SOQL) a plus Salesforce Certified Platform Administrator certification preferred Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role. This position is hybrid in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time. Relocation assistance may be available. This position includes the base pay range listed below, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. Pay Range: $94,250-$150,800 USD
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