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Assistant Deaf Relay Service Jobs (NOW HIRING)

CaptionCall

Field Installer/Trainer

Austin, TX · On-site

$13.08 - $21.83/hr

This position will cover the Austin area Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the ...

CaptionCall

Field Installer/Trainer

Austin, TX · On-site

$27K - $45K/yr

This position will cover the Austin area Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the ...

Sorenson Communications

Field Installer/Trainer

Austin, TX · On-site

$13.08 - $21.83/hr

This position will cover the Austin area Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the ...

CaptionCall

Field Installer/Trainer

Miami, FL · On-site

$12.35 - $20.62/hr

Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred ...

CaptionCall

Field Installer/Trainer

Knoxville, TN · On-site

$12.35 - $20.62/hr

Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred ...

Sorenson

Field Installer/Trainer

Miami, FL

$12.35 - $20.62/hr

Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred ...

CaptionCall

Field Installer/Trainer

Miami, FL · On-site

$10/hr

Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred ...

CaptionCall

Field Installer/Trainer

Knoxville, TN · On-site

$10/hr

Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred ...

Sorenson Communications

Field Installer/Trainer

Miami, FL · On-site

$12.35 - $20.62/hr

Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred ...

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Assistant Deaf Relay Service information

What are the key skills and qualifications needed to thrive as an Assistant Deaf Relay Service, and why are they important?

To thrive as an Assistant Deaf Relay Service, you need proficiency in sign language, strong communication skills, and an understanding of deaf culture, typically supported by relevant training or certification. Familiarity with telecommunications relay systems, video relay software, and assistive technologies is also required. Exceptional patience, attention to detail, and cultural sensitivity are vital soft skills for effectively facilitating communication between deaf and hearing individuals. These skills ensure accurate, respectful, and efficient communication support, which is critical for accessibility and client satisfaction.

What is the difference between Assistant Deaf Relay Service vs Deaf Interpreter?

AspectAssistant Deaf Relay ServiceDeaf Interpreter
CredentialsTypically requires relay service training, communication skillsRequires certification as a sign language interpreter (e.g., RID certification)
Work EnvironmentCall centers, relay service centers, remote workIn-person settings, courts, meetings, community events
Employer & IndustryTelecommunications, relay service providersSign language agencies, government, legal, healthcare
Search & Comparison IntentUnderstanding relay roles, job requirementsInterpreting skills, certification details

The Assistant Deaf Relay Service primarily supports communication by relaying messages over the phone, often requiring relay training. In contrast, a Deaf Interpreter provides direct sign language interpretation, usually needing certification. Both roles serve the deaf community but differ in credentials, work environment, and job functions.

What are Assistant Deaf Relay Service professionals?

Assistant Deaf Relay Service professionals help facilitate communication between Deaf, hard-of-hearing, and hearing individuals, often using relay services such as video or text relay. They assist in relaying messages accurately and ensuring both parties understand each other, typically providing support with technology and communication protocols. Their role is essential for ensuring accessible and effective communication, especially in situations where sign language interpreters are not present.

How does an Assistant Deaf Relay Service professional typically collaborate with other team members to support effective communication for Deaf clients?

Assistant Deaf Relay Service professionals often work closely with interpreters, communication assistants, and technology specialists to ensure seamless communication between Deaf clients and hearing individuals. They may coordinate schedules, prepare communication materials, and troubleshoot relay technologies to facilitate smooth interactions. Regular team meetings and debriefings are common, fostering a collaborative environment focused on meeting the unique needs of Deaf clients and continuously improving service quality.
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Assistant Deaf Relay Service jobs near you
Field Installer/Trainer

Field Installer/Trainer

CaptionCall

Austin, TX • On-site

$13.08 - $21.83/hr

Part-time

Posted 9 days ago

Job description

* This job requires the employee to be fluent in American Sign Language (ASL) *
This position will cover the Austin area
Job Benefits
Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred language - either ASL or spoken English or Spanish. Sorenson also provides onsite and remote interpreting services between English and various other world languages.
  • Mileage reimbursement
  • Estimated Pay: $11.01-$17.45

ASL Link: https://vimeo.com/638781088/60bc92b3bd
Essential Duties and Responsibilities
  • Communicate using American Sign Language (ASL) to educate customers on how to use their Video Relay Service device.
  • Responsible for traveling to customer homes and businesses performing VRS training, service calls and new installations of Sorenson equipment in their assigned area.
  • Educate new and existing customers on how to use the features & the benefits of SVRS services and products.
  • The Outreach Trainer may participate in events with the Sales/Outreach and Marketing groups at educating institutions, customers and organizations as to the benefits of Sorenson VRS.
  • Participate in seminar and training sessions with deaf constituents on using Sorenson services to communicate with hearing constituents.

Travel Requirements
Local Daily Travel Requirements: 50-75%
Knowledge, Skills, and Abilities
  • Fluent in American Sign Language (ASL)
  • Extensive experience in installing Sorenson VRS equipment, providing customer service and be expert in all types of videophone and network installations including T1, DSL and High-Speed Cable Internet. T
  • Must also have excellent written and ASL communication skills.
  • Have daily access to own transportation; be willing and able to provide required documentation including insurance, registration, etc.
  • Be willing and able to travel long distances by automobile or airplane and stay overnight.
  • Have excellent computer skills and understand the Internet, routers, hubs, switches and how to install them.
  • Have & maintain personal high speed Internet connection at place of residence.
  • Must have Sorenson Communications selected as their default provider (with an active Local Number) for work VP and mobile devices.
  • Have understanding of firewalls and be able to work successfully with IT and Network Administrators to open the required ports for Sorenson's equipment.
  • Be fluent in American Sign Language.

Working Conditions and Physical Requirements
  • Fluent in American Sign Language (ASL)
  • Must be a team player and have a positive attitude.
  • Be able to lift 50 pounds and sit for long periods of time.
  • Other duties as assigned.
  • If you are applying for a role which requires face to face interactions with co-workers or customers, you will be required to comply with our company's vaccination policy.
    As a condition of employment, all employees are required to comply with the vaccination or testing requirements outlined in our company policy (for certain roles) as soon as practicable. Our policy requires either proof of vaccination or compliance with our vaccination exemption process.

Disclaimer
This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
Apply today! www.sorensonvrs.com/svrs_careers
Equal Employment Opportunity:
CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.
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Company Summary
As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.
Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.
Mission...Leveraging the Power of Language, we connect lives and enrich the human experience
Vision....To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words
Values...Integrity, Diversity, Belonging and Impact
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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