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Assistant Customer Success Manager Jobs (NOW HIRING)

BetterCloud

Customer Success Manager

New York, NY · On-site

BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale ...

MatrixCare

Customer Success Manager

Kansas City, MO · On-site

Customer Success Managers align with key stakeholders on top priority initiatives by providing ongoing insights, recommendations, and best practices to support their goals. This team contributes to ...

Resmed

Customer Success Manager

Kansas City, MO · On-site

Customer Success Managers align with key stakeholders on top priority initiatives by providing ongoing insights, recommendations, and best practices to support their goals. This team contributes to ...

ResMed

Customer Success Manager

Peachtree Corners, GA · On-site

Customer Success Managers align with key stakeholders on top priority initiatives by providing ongoing insights, recommendations, and best practices to support their goals. This team contributes to ...

MatrixCare

Customer Success Manager

Brentwood, TN · On-site

Customer Success Managers align with key stakeholders on top priority initiatives by providing ongoing insights, recommendations, and best practices to support their goals. This team contributes to ...

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

$65K - $75K/yr

Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...

HESCO

Customer Success Manager

Rocky Hill, CT · On-site

$60K - $70K/yr

As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software subscriptions. You will manage a ...

JWX

Customer Success Manager

Macedonia, OH · On-site

The Customer Success Manager (CSM) is a highly skilled, customer facing professional who will engage with newly signed and existing customers, educate them on total JW Product solutions and ensure a ...

Talent Voyager

Customer Success Manager

Tampa, FL · On-site +1

$127K/yr

We are hiring a Customer Success Manager (Customer Success Coach) for our client, a fast-growing agency that works with digital marketing agency CEOs. This is not a passive account management role.

Trivium

Customer Success Manager

Miami, FL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote -- US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type ...

Trivium

Customer Success Manager

Miami, FL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type: Full-Time ...

Sync1 Systems

Customer Success Manager

Austin, TX · On-site

Customer Success Manager About Sync1 Systems Sync1 Systems is a CUSO based in Austin, TX focused on delivering top-tier service through our Loan Origination System. We partner with credit unions ...

Harris

Customer Success Manager

New York, NY · On-site +1

$72K - $82K/yr

Customer Success Manager - WinCap & QSS/OASIS Harris School Solutions Remote-based with frequent on-site client visits (U.S.) $72,000-$82,000/year Travel ~25-50% Why this role matters Every school ...

Trivium

Customer Success Manager

Chicago, IL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote -- US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type ...

Digital Hands

Customer Success Manager

Tampa, FL · On-site

Support Renewals & Expansions Execute contract renewals and assist with service expansion ... in Customer Success, Account Management, or a technical customerfacing role * Experience in a ...

Sweep

Customer Success Manager

New York, NY · Remote

$120K - $170K/yr

As a Customer Success Manager , you'll own relationships with Sweep's largest and most complex enterprise accounts. You'll act as both strategic advisor and technical expert, ensuring seamless ...

Harris

Customer Success Manager

New York, NY · On-site

$72K - $82K/yr

Customer Success Manager - WinCap & QSS/OASIS Harris School Solutions • Remote-based with frequent on-site client visits (U.S.) • $72,000-$82,000/year • Travel ~25-50% Why this role matters ...

Informa

Customer Success Manager

Newton, MA

$64K - $71K/yr

Specifically, Customer Success Managers are responsible for providing strategic direction and ... If you would like to request reasonable adjustments or accommodations to assist your participation ...

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Assistant Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do assistant customer success manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for assistant customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does an Assistant Customer Success Manager do?

An Assistant Customer Success Manager supports the customer success team by helping clients achieve their goals with a company's products or services. They assist in onboarding new customers, addressing client inquiries, and ensuring overall customer satisfaction. Their role involves monitoring customer usage, gathering feedback, and escalating issues to senior team members when necessary. Ultimately, they help to build strong client relationships and contribute to customer retention.

What are the key skills and qualifications needed to thrive as an Assistant Customer Success Manager, and why are they important?

To thrive as an Assistant Customer Success Manager, you need strong customer relationship management skills, problem-solving abilities, and a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce or HubSpot, as well as proficiency in data analysis tools, is often required. Excellent communication, active listening, and a collaborative mindset are standout soft skills for this position. These skills are vital for ensuring customer satisfaction, resolving issues efficiently, and supporting the success of both clients and the organization.

What jobs will boom in 10 years?

Assistant Customer Success Managers are expected to see growth as companies increasingly focus on customer retention and satisfaction, especially with the integration of customer relationship management (CRM) tools and data analysis skills. Overall, roles in technology, healthcare, renewable energy, and data analysis are projected to expand significantly over the next decade due to ongoing technological advancements and societal shifts.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and critical thinking. AI tools can assist CSMs by automating routine tasks and analyzing data, allowing them to focus on strategic and complex interactions. The role is expected to evolve with technology, emphasizing skills in communication, problem-solving, and relationship management.

Is being a CSM stressful?

Being a Customer Success Manager (CSM) can be stressful due to managing client relationships, meeting retention goals, and handling customer issues. The role often requires strong communication skills, problem-solving, and the ability to work under pressure, especially during high-demand periods or complex account situations.

What are some common challenges faced by Assistant Customer Success Managers, and how can they be effectively addressed?

Assistant Customer Success Managers often encounter challenges such as managing multiple client accounts simultaneously, ensuring timely communication, and balancing customer needs with company objectives. To effectively address these, strong organizational skills and proactive communication are essential. Leveraging customer relationship management (CRM) tools, regularly checking in with clients, and working closely with senior team members can help maintain high customer satisfaction while supporting the broader success strategy.

What is a typical CSM salary?

A typical Assistant Customer Success Manager (CSM) salary ranges from $50,000 to $70,000 annually, depending on experience, location, and company size. Entry-level positions may start lower, while experienced CSMs with certifications or specialized skills can earn higher salaries, often supplemented with bonuses or commissions.
What cities are hiring for Assistant Customer Success Manager jobs? Cities with the most Assistant Customer Success Manager job openings:
What are the most commonly searched types of Customer Success Manager jobs? The most popular types of Customer Success Manager jobs are:
What states have the most Assistant Customer Success Manager jobs? States with the most job openings for Assistant Customer Success Manager jobs include:
Assistant Customer Success Manager jobs near you
Customer Success Manager

Customer Success Manager

BetterCloud

New York, NY • On-site

Full-time

Re-posted 25 days ago

Job description

Company Description
BetterCloud puts IT in control of the modern workplace through user lifecycle management, data discovery, and IT and security automation purpose-built for SaaS applications!
Job Description
BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale business relationship with customers (including renewals and customer growth), and drive customer usage within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by delivering product feedback and feature requests to the BetterCloud team. At the end of the day, our mission is to delight our customers and have them truly love their time with BetterCloud.
Who are you?
  • Deeply committed to customer satisfaction and happiness.
  • Analytical both quantitatively and qualitatively.
  • Expert at juggling competing demands and managing limited time.
  • Team-oriented, but eager to act aggressively to get things done for customers.
  • Passionate about building a great company and a great product.

Responsibilities
  • Build deep, long-lasting relationships with our customers that help deliver BetterCloud's world class customer experience.
  • Consult regularly with clients to fully understand their needs and actively solve their pain points.
  • Act as the liaison between the customer and other teams at BetterCloud to prioritize issues, elicit feedback, or present customers with new opportunities.
  • Monitor customer health to be ahead of problems and continually drive product adoption.
  • Negotiate and renew current customer subscriptions.
  • Work across the company (Product, Support, Sales and Marketing) to identify how we can constantly improve our product and customer experience.

Qualifications
  • 3+ years of sales, account management, customer success or support experience.
  • Experience in SaaS is a major plus.
  • Fluent in French and/or Spanish is strongly preferred

Additional Information
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