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Assistant Customer Success Manager Jobs (NOW HIRING)

Prospyr, Inc

Customer Success Manager

Customer Success Manager Company: Prospyr Medical Location: Remote (US) About Prospyr Prospyr Medical is building the operating system for medical aesthetics and wellness. We replace fragmented EMRs ...

Healthix

Customer Success Manager

New York, NY · On-site

$125K - $165K/yr

Customer Success Manager REPORTS TO : Director of Customer Success DEPARTMENT: Customer Success HOURS : 40 Hours Monday - Friday 9:00a - 5:00p FLSA STATUS : Exempt JOB TYPE: Full-Time RATE : $125k ...

Swbc

Customer Success Manager

San Antonio, TX

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

Axis Care

Customer Success Manager

Waco, TX · On-site

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and ...

EMARKETER

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...

BetterCloud

Customer Success Manager

New York, NY

BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale ...

Energy Exemplar

Customer Success Manager

North, SC · On-site

The Customer Success Manager will act as the primary advocate for customers, guiding them along their simulation software journey and engaging resources across Energy Exemplar to accelerate adoption ...

Island Company

Customer Success Manager

Dallas, TX · On-site

Customer Success Manager Island is the ideal environment for enterprise work -- security is everywhere without ever getting in the way. The Island Enterprise Platform unifies AI enablement, network ...

Ninjaone

Customer Success Manager

Austin, TX · On-site

NinjaOne Customer Success Manager As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through ...

UpGuard

Customer Success Manager

Customer Success Manager At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk ...

Avolution

Customer Success Manager

Customer Success Manager Avolution, a highly regarded, worldwide, financially sound and growing Enterprise Architecture Software company. Founded in 2001 and with offices in Northern Virginia, Canada ...

Feathr

Customer Success Manager

$75K/yr

Customer Success Manager As a Customer Success Manager at Feathr, you'll play a vital part in our mission to deliver unparalleled digital marketing solutions to nonprofits. You'll be a key ...

Obligo

Customer Success Manager

Manhattan, NY · On-site

$90K - $100K/yr

Customer Success Manager New York About Us Obligo builds trust between landlords and renters using financial technology, eliminating the burden of security deposits. Property owners and managers use ...

HESCO

Customer Success Manager

Rocky Hill, CT

$60K - $70K/yr

Description As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software subscriptions. You ...

Cloud Range

Customer Success Manager

Nashville, TN · Remote

Customer Success Manager Remote | Full-time Are you highly organized, detail-oriented, great with people, and passionate about helping customers succeed? At Cloud Range, we're on a mission to ...

UpGuard

Customer Success Manager

Customer Success Manager Due to continued growth, the Customer Success team is expanding and we require a Customer Success Manager to join our high performing team to onboard and enable our customers.

Zifo

Customer Success Manager

San Francisco, CA · On-site

Customer Success Manager Role Summary We are looking for an individual who demonstrates strong commitment to proactive account management, maintains current revenue streams, consistently develops the ...

Dragon Pharma Labs

Customer Success Manager

Opa Locka, FL · On-site

$30 - $37/hr

As a Customer Success Manager, you will play a crucial role in ensuring our clients receive the best possible experience with our products and services. In this role, you will be responsible for ...

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How much do assistant customer success manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for assistant customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does an assistant customer success manager do?

An Assistant Customer Success Manager supports the customer success team by helping clients achieve their goals with a company's products or services. They assist in onboarding new customers, addressing client inquiries, and ensuring overall customer satisfaction. Their role involves monitoring customer usage, gathering feedback, and escalating issues to senior team members when necessary. Ultimately, they help to build strong client relationships and contribute to customer retention.

What are the key skills and qualifications needed to thrive as an assistant customer success manager, and why are they important?

To thrive as an Assistant Customer Success Manager, you need strong customer relationship management skills, problem-solving abilities, and a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce or HubSpot, as well as proficiency in data analysis tools, is often required. Excellent communication, active listening, and a collaborative mindset are standout soft skills for this position. These skills are vital for ensuring customer satisfaction, resolving issues efficiently, and supporting the success of both clients and the organization.

What are some common challenges faced by assistant customer success managers, and how can they be effectively addressed?

Assistant Customer Success Managers often encounter challenges such as managing multiple client accounts simultaneously, ensuring timely communication, and balancing customer needs with company objectives. To effectively address these, strong organizational skills and proactive communication are essential. Leveraging customer relationship management (CRM) tools, regularly checking in with clients, and working closely with senior team members can help maintain high customer satisfaction while supporting the broader success strategy.
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What are the most commonly searched types of Customer Success Manager jobs? The most popular types of Customer Success Manager jobs are:
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Assistant Customer Success Manager jobs near you

Customer Success Manager

Prospyr, Inc

Remote

Other

Re-posted 14 days ago

Job description

Customer Success Manager
Company: Prospyr Medical
Location: Remote (US)
About Prospyr
Prospyr Medical is building the operating system for medical aesthetics and wellness. We replace fragmented EMRs, POS systems, payments tools, and analytics with a single, modern platform designed for how practices actually run.
Our customers rely on Prospyr to power revenue, operations, and patient experience. Customer Success is not a support function here - it's a growth engine and a direct input into product strategy.
The Role
We're looking for a Customer Success Manager who is equal parts operator, consultant, and product partner.
You'll own high-impact customer relationships end-to-end: driving outcomes, pushing adoption, surfacing product gaps, and helping shape what we build next. This role is hands-on, fast-moving, and highly cross-functional - ideal for someone who likes ambiguity, ownership, and real influence.
What You'll Do
Own Customer Outcomes & Growth
  • Act as the strategic partner for a portfolio of high-value customers
  • Drive retention, expansion, and long-term customer value - not just "happiness"
  • Identify risks early, create action plans, and push customers toward measurable ROI
  • Lead QBRs, success plans, and executive-level conversations with practice owners and operators
Build Scalable Customer Education
  • Create scalable onboarding and education programs that reduce dependency on 1:1 support
  • Develop playbooks, workflows, and best-practice guides for complex operational use cases
  • Turn real customer learnings into repeatable content that helps every customer succeed faster
Drive Product Adoption
  • Lead adoption of new features, AI tools, and workflows across your book of business
  • Own customer-facing rollout strategy for major product launches
  • Help customers rethink and modernize their internal processes to fully leverage Prospyr
Influence the Product Roadmap
  • Be the voice of the customer in product discussions - grounded in real usage
  • Work directly with Product and Engineering to translate customer problems into solutions
  • Participate in betas, pilots, and early feature testing with customers
  • Close the loop: validate that what we ship actually solves the problem
Operate Cross-Functionally
  • Collaborate with Support, Implementation, and Marketing to improve the full customer lifecycle
  • Help define Customer Success processes, metrics, and tooling as the company scales
What We're Looking For
Required
  • 3-6+ years in Customer Success, Account Management, or similar roles in B2B SaaS or in Management Consulting
  • Proven ability to drive retention, expansion, and adoption in complex products
  • Comfort operating in ambiguity and building process where none exists
  • Strong communication skills
  • Bias toward action, ownership, and accountability
Preferred
  • Experience working closely with Product and Engineering teams
  • Familiarity with EMR, POS, payments, subscriptions, or analytics platforms
Why Prospyr
  • Direct influence on customers, product direction, and company trajectory
  • Ownership and autonomy - this role shapes how Customer Success works at Prospyr
  • A fast-growing company with real product-market fit and deeply engaged customers
  • Competitive compensation, equity, and benefits
  • Remote-first, high-trust, execution-focused culture

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