Assistant Customer Service Representative Jobs (NOW HIRING)

The NA - CSR performs various patient care activities and related nonprofessional services necessary in caring for the personal needs and comfort of patients. The NA - CSR assists with patient cleaning, feeding, and preparation for treatment, takes and records vital signs, changes bed linen, prepares treatment trays and other supplies, and assists nursing service personnel with a variety of other patient care duties. The NA - CSR assists the clinical staff by performing a variety of clerical tasks that ensure the efficiency of the unit and provide outstanding customer service to our patients and visitors. Relies on established guidelines to accomplish tasks. Works under close supervision.

1. Patient Care: This will have been satisfactorily performed when… -Unit and patient room and bed are appropriately prepared in an effort to ensure that patients are adequately and properly accommodated during their hospital stay at all times. -Patient temperature, pulse, respiration, weight, height, blood pressure, and intake-output measurement is taken and recorded as directed by appropriate personnel in a caring and efficient manner and documents information in CIS. -Patients are assisted with daily living activities (e.g., bed bath, oral hygiene, shaving, dressing, back rubs, linen freshening), and provides general care (e.g., positioning patients, pre- and post-operative care, assisting with bed pan use) in a manner that demonstrates compassion and understanding for all patients as evidenced by lack of complaints. -Patients are prepared for meals, served food, and fed when needed in a manner that demonstrates compassion and respect for patient needs at all times. -Physician orders are accurately transcribed within specified time frames and all necessary forms completed; Communicates information appropriately---including computer/telephone requests for Housekeeping, Linen Services, Plant Operations, Lab, X-ray, EKG, etc. as evidenced by lack of customer complaints -Clinical data is accurately recorded within specified timeframes on the patient chart as instructed by the nurse or physician. -The patient chart and/or patient Kardex is maintained in the appropriate order and ensures that all forms are labeled with the correct patient identification label; ensures that the chart is prepared for transfer to Medical Records upon discharge of the patient. -Accurately and appropriately receives, places, and transfers phone calls, and records and communicates messages; efficiently and accurately uses phones, intercoms and computer as evidenced by lack of complaints. -Patients are assisted and accompanied during admission, transfer, and discharge procedures in a manner that demonstrates compassion and understanding for each patient at all times. 2. Quality: This will have been satisfactorily performed when… -Expediently answers patient call lights, assists patients with personal hygiene and other activities of daily living (e.g., dressing, ambulation) in a caring and understanding manner, and efficiently maintains an attractive, comfortable, and safe environment for patients with special consideration to room cleanliness, ventilation, lighting, and patient safety. -A safe, comfortable, and therapeutic health care environment is maintained by cleaning rooms and equipment, preparing for sterilization and disinfection, promptly reporting damaged equipment and other problems to appropriate personnel, and efficiently and properly handling linen and supplies at all times. -Input for end of shift reports and CIS documentation is provided and participates in unit quality assurance programs in an effort to enhance the quality and efficiency of unit services at all times. -All equipment, supplies, facilities, and resources are utilized in a prudent and efficient manner in order to ensure efficient departmental operations and the provision of high-quality health care services. 3. Collaboration & Partnership: This will have been satisfactorily performed when… -Assistance is provided to physicians with examination, treatments, and special tests and procedures as directed by a Registered Nurse. Collects patient specimens in a caring manner and expediently transports specimens to the lab when necessary. -Inter-departmental errands (e.g., transporting lab specimens, picking up patient medications from pharmacy) are run for nursing personnel in an expedient and professional manner. -Expediently reports any unusual incidents or observed changes in patient condition or behavior to appropriate personnel. 4. Other Duties As Assigned: This will have been satisfactorily performed when… -Other duties as assigned or requested are completed.

Education High School Special Skills Communication and Customer Service Skills

FMOL Health is a leading health care innovator in Louisiana and Mississippi. We bring together outstanding clinicians, the most advanced technology and leading research to ensure that our patients receive the highest quality and safest care possible. This commitment is grounded in a history that is more than 100 years old, but reflected today by our strategic vision of transforming healthcare through superior performance and excellent patient care. In the last fiscal year, FMOL Health had: 1,747 Licensed Beds 65,322 Discharges 44,592 OR Procedures 10,827 Full Time Employees 331,360 Inpatient Days 1,915 Active Medical Staff 229,296 Emergency Visits As a nonprofit, mission-focused Catholic healthcare ministry, we give special attention to our citizens who are most in need. During the most recent fiscal year, we provided more than $39 million in unreimbursed care and community support to the underprivileged. Our health system is one of the largest in Louisiana, with hospitals, clinics and physicians located throughout Louisiana and in Mississippi. In fact, we provide care to almost half of Louisiana's citizens, and serve in Mississippi's largest metropolitan area. Because of our size and the partnerships we have with other local organizations, we are able to pool our resources and share cost and service efficiencies and learn from each other, thereby accelerating our ability to improve care and solve challenges. Since our founding in Monroe, Louisiana in 1911, we have been blessed by the guidance of the Franciscan Sisters. Through their guidance and steadfast example, we have committed to assure that we perpetuate their healing ministry for another hundred years. It is a noble purpose we strive to fulfill every day. Headquartered in Baton Rouge, Louisiana, we serve patients across Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing and integrated information system. Our health system has partnered with the State of Louisiana as it transforms its healthcare delivery system. The partnership includes inpatient acute care and primary care delivery in Baton Rouge and Bogalusa. Following in the footsteps of our founders, the Franciscan Missionaries of Our Lady, our team members and physicians are called to provide high quality care and compassion to all people, especially those most in need. As we look to the future of our healthcare ministry, we chart our course by "going where we are called."