Assistant Customer Service Freight Forwarding Jobs in Florida

• 401(K) Retirement Saving Plan w/ Employer Match
• Medical, Dental & Vision insurance
• Tuition Reimbursement
• Life Insurance 
• Supplemental Medical Coverage 
• Paid Time Off 
• Parental Leave
• Paid Holidays
• Employee Assistance Program
• Flexible Spending Accounts

POSITION SUMMARY:                

Responsible for the pricing department and maintain efficiencies, productivity, job accuracy, and protect company profit margins. Ensure division complies with Federal Regulations, as laws of foreign countries to achieve the compliant process of a rate proposal and/or contracts. Analyze rates and/or contracts in accordance with the market value in order to offer our customers through rate proposal the most competitive quote that will secure cargo and provide a margin of benefit to the company. Work and communicate with other members of the company to create an effective team and represent the company’s interest in any function. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

GEOGRAPHIC REGION:

Applications out of the geographic region for this position will not be considered. 

QUALIFICATIONS:

Required

• Four (4) years of experience in pricing within the NVOCC transportation and/or freight forwarding industry.
• Three (3) years of experience managing staff.
• Ability to communicate effectively in English and Spanish (read and write) in a business environment at an advanced level.
• Advanced Computer Skills in programs such as MS Word, Excel & Outlook.
• Strong time management and organizational skills. Must be able to prioritize and be detail oriented. Ability to multi-task and work in a fast-paced environment.
• Ability to establish and maintain effective working relationships with customers, vendors, and fellow employees.  
• Effective analytical and negotiating skills relevant to rate proposal.
• Ability to assess market conditions and produce competitive rates.
• Ability to prepare a variety of reports.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to exercise independent judgment within established systems and procedures.
• Ability to think logically and follow procedures and instructions. Strong decision-making abilities.
• Ability to establish and maintain effective working relationships with vendors, agents, and fellow employees.
• Strong analytical and reasoning abilities in order to examine, analyze and interpret market trends, competitor’s rates and other reports.
• Ability to work extended hours, holidays and weekends, as needed.

Preferred

• Bachelor’s degree. 

DUTIES AND RESPONSIBILITIES:

Primary

• Document and execute standard operating procedures and service parameters for pricing.
• Manage the pricing team to ensure effective execution of Seaboard Solutions services and SOP parameters.
• Train the team to meet company’s services and regulatory compliance objectives.
• Maintain training materials and training records to support divisional training.
• Execute weekly or biweekly team meetings and circulate and record meeting minutes, assigned tasks and deadlines.  Manage deadlines and task completion.
• Define and manage process enhancement projects and execute in a collaborative manner with team members to create a goal oriented enviroment and engage team with common division goals. 
• Maintain a continuous and results driven staff development programs.
• Continuously review, modify, and enhance processes and procedures to maintain optimal service standards, team efficiency, and productivity levels.
• Responsible for writing and maintaining division and account standard operating procedures.
• Work with carriers to negotiate and develop strong partnerships to contribute to our contracts. 
• Maintain a pulse of the market rates structures by service lane and competitors. 
• Prepare customer advisories in compliance with the Federal Maritime Commission (FMC) regulations.
• Negotiate rates with Inland Carriers and manage inland vendors. 
• Work with Co-loaders to secure competitive Co-load rates.
• Prepare and maintain NSA, NRA, MSA, and Service Agreements,  
• Drafts service proposals for customers or internal Sales team based on customer shipping requirements.  
• Exercises knowledge of company’s services and aspects of department.
• Quotes for various types of rates (port-to-port, intermodal, over the road, railroad, transshipment, Customs Brokerage, Forwarding & Warehousing) and effectively work with Transportation & Logistics Division in developing rates as per customer’s needs.
• Runs and analyzes market analysis report.  
• Keeps abreast of all FMC guidelines, tariff changes, including any new regulations and changes in rate applicability.
• Ensure department system is updated with the research results.
• Prepare bids for specific customers in order to secure cargo.
• Responsible for heavy contract rate negotiations.

Secondary

• Provides support to Sales, Pricing Team, and Operation team members in the interpretations of the tariff rules and/or rates. 
• Profiles and identifies accounts in order to ensure the most profitable rate for each shipment/customer is provided.
• Keep abreast of rule changes or related issues as they pertain to areas of responsibility (countries/services in charge of).
• Perform other related duties as they arise.   

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the employee is regularly required to use his fingers.
• The employee frequently is required to talk and/or hear. 
• The employee is continuously required to sit.
• The employee is occasionally required to stand and walk.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

SAFETY REQUIREMENTS:

• Report safety hazards.
• Immediately report incidents involving injury, illness, or property damage.
• Wear protective PPE (Personal Protective Equipment) as instructed or necessary.
• Comply with all company safety policies, procedures, and rules.
• Refuse any unsafe task or operation.
• Participate in safety meetings and training.
• Be constantly aware of their personal safety and that of their coworkers.

SUPERVISION RECEIVED AND EXERCISED:

Receives direct supervision from the Director of International Logistics.  Exercises supervision over employees in the Pricing Department and may require assistance of administrative department personnel.

CONDITIONS:

• Indoors office.  Exposed to controlled temperature and office environment.
• The noise level in the work environment is usually busy (many phones in open cubicles).

DISCLAIMER:

• We are an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
• If an applicant with a disability is unable or limited in their ability to use or access our online application center as a result of their disability, they can request reasonable accommodations by sending an email to accommodations@seaboardmarine.com
• The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
• The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.