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Senior Customer Service Freight Forwarding Jobs in Florida

Ferrari Express Inc

EXPORTS MANAGER - FREIGHT FORWARDING

Miami, FL · On-site

$70K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Export Manager - FREIGHT FORWARDING Location: Doral, FL Employment Type: Full-Time | Exempt About ... Ability to coordinate with agencies such as US Fish and Wildlife Service * Experience handling ...

Ottimo Resources

Logistics CSR

Miami, FL · On-site

Logistics Customer Service Agent Leading freight forwarding company is looking for a dynamic Logistics Customer Service Agent for their Miami branch! The Customer Service Agent facilitates the ...

Legacy Service Partners

Senior Customer Service Rep

Clermont, FL · On-site

$17.25 - $23.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Senior Customer Service Rep will be responsible for overseeing the day-to-day operations of the customer service team, ensuring high levels of customer satisfaction, and providing support and ...

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Senior Customer Service Freight Forwarding information

What is a senior customer service freight forwarding professional?

A Senior Customer Service Freight Forwarding professional is an experienced specialist responsible for managing and coordinating the shipment of goods across international and domestic borders. They handle customer inquiries, resolve issues, and ensure seamless logistics operations from pickup to delivery. These professionals work closely with clients, carriers, and customs agents to provide tailored solutions, troubleshoot problems, and optimize the supply chain process. Their seniority means they also mentor junior staff and may oversee large or complex accounts.

What are the key skills and qualifications needed to thrive as a senior customer service freight forwarding professional?

To thrive as a Senior Customer Service Freight Forwarding professional, you need in-depth knowledge of international shipping regulations, logistics processes, and experience in freight forwarding, often supported by relevant certifications or a background in supply chain management. Familiarity with transportation management systems (TMS), customer relationship management (CRM) software, and documentation platforms is typically required. Strong communication, problem-solving abilities, and attention to detail help you build client trust and efficiently handle complex shipments. These skills are crucial to ensure smooth logistics operations, regulatory compliance, and superior customer satisfaction in a dynamic global marketplace.

What are some common challenges faced by senior customer service professionals in freight forwarding, and how can they be addressed?

Senior Customer Service professionals in Freight Forwarding often encounter challenges such as managing complex shipments, coordinating across multiple international stakeholders, and resolving unexpected delays or customs issues. Success in this role requires strong problem-solving skills, adaptability, and effective communication with clients, carriers, and internal teams. Building solid relationships and staying up-to-date with industry regulations help mitigate risks and ensure customer satisfaction. Leveraging technology for shipment tracking and documentation can also streamline processes and reduce errors.

What is the difference between Senior Customer Service Freight Forwarding vs Customer Service Freight Forwarding?

AspectSenior Customer Service Freight ForwardingCustomer Service Freight Forwarding
ResponsibilitiesOversees complex client accounts, mentors staff, manages escalationsHandles daily customer inquiries, processes shipments, provides basic support
CredentialsExperience in freight forwarding, industry certifications often preferredEntry-level experience, customer service skills
Work EnvironmentTeam leadership, coordination with multiple departmentsFrontline customer support, communication with clients and carriers

The main difference is that Senior Customer Service Freight Forwarding roles involve leadership, complex account management, and strategic oversight, while Customer Service Freight Forwarding focuses on day-to-day client support and shipment processing. Senior roles require more experience and industry knowledge, whereas entry-level positions emphasize customer interaction skills.

What are the most commonly searched types of Customer Service Freight Forwarding jobs in Florida?

The most popular types of Customer Service Freight Forwarding jobs in Florida are:

What are popular job titles related to Senior Customer Service Freight Forwarding jobs in Florida?

For Senior Customer Service Freight Forwarding jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Freight Forwarding jobs in Florida look for?

The top searched job categories for Senior Customer Service Freight Forwarding jobs in Florida are:

What cities in Florida are hiring for Senior Customer Service Freight Forwarding jobs?

Cities in Florida with the most Senior Customer Service Freight Forwarding job openings:

Senior Customer Service Freight Forwarding jobs near you

Freight Forwarding Operations & Customer Service Agent

DP World

Miami, FL • On-site

$60K - $68K/yr

Full-time

Medical, Life

Posted 18 days ago

DP World rating

5.8

Company rating: 5.8 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

336th of 365 rated logistics

Job description


We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.
The Freight Forwarding Operations and Customer Service Agent - Ocean Exports will build and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction. Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.
KEY ACCOUNTABILITIES
  • Manage file creation and all services associated with freight forwarding and logistics
  • Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided
  • Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing
  • Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files
  • Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed
  • Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files
  • Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance
  • Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file
  • Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload

QUALIFICATIONS, EXPERIENCE AND SKILLS
  • At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service
  • Graduate in any field
  • Freight Forwarding experience is mandatory

Salary Range: $60,000 - $68,000
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
As part of our comprehensive benefits package, DP World offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. This position may be eligible for either short-term incentives or sales compensation. We're able to answer any additional questions you may have as you move through the selection process.
Please note: This position does not offer sponsorship for employment visas.
ABOUT DP WORLD
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.
We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
#LI-HE2 #LI-Hybrid

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