ZipRecruiter

Log In

1

Assistant Customer Service Freight Forwarding Jobs in Florida

LCX Freight USA LLC

Customer Service

Miami, FL · On-site

$19.23 - $21.64/hr

A Cargo Airline Customer Service Representative provides customer support and coordinates the ... goods. * Assist freight forwarders, shippers, and consignees with cargo acceptance and release ...

DP World

Branch Manager - Miami

Miami, FL · On-site

... freight forwarding services. The role provides leadership to branch employees, customers, and operational partners while ensuring alignment with company strategy, policies, and regulatory ...

DP World

Branch Manager - Miami

Miami, FL · On-site

... freight forwarding services. The role provides leadership to branch employees, customers, and operational partners while ensuring alignment with company strategy, policies, and regulatory ...

DP World

Branch Manager - Miami

Miami, FL

... freight forwarding services. The role provides leadership to branch employees, customers, and operational partners while ensuring alignment with company strategy, policies, and regulatory ...

Ottimo Resources

Logistics CSR

Miami, FL · On-site

Logistics Customer Service Agent Leading freight forwarding company is looking for a dynamic Logistics Customer Service Agent for their Miami branch! The Customer Service Agent facilitates the ...

next page

Showing results 1-20

All JobsCustomer Service Freight Forwarding JobsAssistant Customer Service Freight Forwarding JobsAssistant Customer Service Freight Forwarding Jobs in Florida

Assistant Customer Service Freight Forwarding information

What is the difference between Assistant Customer Service Freight Forwarding vs Customer Service Representative?

AspectAssistant Customer Service Freight ForwardingCustomer Service Representative
Primary RoleSupports freight forwarding operations, handles shipment inquiries, and assists with logistics coordination.Provides general customer support, handles inquiries, and resolves issues across various industries.
Required SkillsKnowledge of freight processes, logistics, and shipping documentation.Strong communication, problem-solving, and customer service skills.
Work EnvironmentLogistics companies, freight forwarding firms, shipping departments.Retail, service industries, call centers, and corporate offices.
CertificationsOften requires familiarity with logistics certifications; not always mandatory.Typically no specific certifications required.

While both roles involve customer interaction, the Assistant Customer Service Freight Forwarding focuses on logistics and shipment support within freight forwarding companies, whereas the Customer Service Representative handles broader customer support across various sectors. The roles share skills like communication but differ in industry-specific knowledge and responsibilities.

What are the most commonly searched types of Customer Service Freight Forwarding jobs in Florida?

The most popular types of Customer Service Freight Forwarding jobs in Florida are:

What are popular job titles related to Assistant Customer Service Freight Forwarding jobs in Florida?

For Assistant Customer Service Freight Forwarding jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Assistant Customer Service Freight Forwarding jobs in Florida look for?

The top searched job categories for Assistant Customer Service Freight Forwarding jobs in Florida are:

What cities in Florida are hiring for Assistant Customer Service Freight Forwarding jobs?

Cities in Florida with the most Assistant Customer Service Freight Forwarding job openings:

Assistant Customer Service Freight Forwarding jobs near you

Freight Forwarding Sales Representative

Prime Air Cargo Inc

Miami, FL • On-site

$80K - $95K/yr

Full-time

Re-posted 28 days ago

Key responsibilities

  • Introduce LCX Freight services to potential customers and manage accounts from point of sale to payment follow-up.

  • Self-source new customers through methods such as cold calling and communicate regularly with existing and new clients.

  • Enter sales and customer management information into the company's ERP and develop strategies to meet sales goals.

Job description

 

Freight Forwarding Sales Representative – (FFSR) is responsible for increasing the sales of Freight Forwarding and logistics services for dry goods, pharma and perishables. He/She must bring a book of business and self-source new business, from foreign locations. This key role must be able to produce the volume necessary to maintain a consistent flow of business. 


 DUTIES AND RESPONSIBILITIES:
  • Introduce LCX Freight services to potential customers. 
  • Manage accounts from point of sale to payment follow up.
  • Maintain a high volume of profitable business, with high frequency to ensure a continues flow of shipments.
  • Self-source customers utilizing various methods, including cold calling.
  • Regularly communicate with existing and new clients.
  • Build and maintain profitable customer relationships.
  • Execute and close all sales calls.
  • Work closely with the Operations Team and other departments to ensure a top-of-the-line customer experience.
  • Communicate with management on a regular basis regarding market status, hurdles, and needs.
  • Enter sales and customer management into the company's ERP.
  • Attention and resolution of customer complaints / suggestions.
  • Hold specific knowledge regarding international and domestic freight forwarding, operations, as well as staying current on market trends.
  • Develop an entrance strategy for cold calling, qualifying and effectively connecting with prospective customers.
  • Create and drive a sales plan that successfully meets sales goals and initiatives.
  • Utilize internal tools to negotiate market freight rates for customers.
  • Exude the highest level of customer service to both internal and external customers and set the expectations that the task given will be completed to their satisfaction.
  • Identify and pursue new business opportunities, associations, and markets to promote sales growth.
  • Maximize profit through pricing strategies and effective sales tactics.
  • Function as a brand ambassador, promoting the values of the company to clients and partners.
  • Participate in team meetings, providing sales reports and forecast information to management, as necessary.
  • Set and track personal sales goals on a regular basis using company’s CRM.
  • Any other misc. task or duties as requested by management.

QUALIFICATIONS:

  • 3 - 5 years of freight forwarding sales experience.
  • The ability to generate new sales revenue independently.
  • Ability to work independently and as part of a team.
  • Ability to build relationships.
  • Demonstrated organization and prioritization skills. Able to keep self and others organized.
  • Excellent writing skills.
  • Excellent people skills. Ability to communicate clearly and in a professional manner with all employees, vendors, and clients. 
  • Exceptional diligence.
  • Fully bilingual (English/Spanish – written and spoken)
  • Proficient in MS Office (word, excel and power point.)
  • Salesforce basic knowledge preferred.