Position Summary
We are seeking an experienced Supply Chain Operations Manager with a strong background in NVOCC and freight forwarding operations. This role will oversee daily import and export operations (air and ocean), ensure operational efficiency, maintain compliance, and lead a high-performing operations team.
The ideal candidate must be highly proficient in CargoWise, bilingual in Spanish, and experienced in managing both operational workflows and office administration within a logistics environment.
Key Responsibilities
Operations Management
- Oversee full-cycle import and export operations (Air & Ocean)
- Manage NVOCC documentation including HBL, MBL, AMS, ISF, AES filings
- Ensure compliance with U.S. Customs regulations and international trade requirements
- Monitor shipment milestones, carrier performance, and service levels
- Resolve operational issues proactively and maintain strong client satisfaction
- Coordinate with overseas agents, carriers, truckers, and warehouse partners
Leadership & Office Management
- Supervise and mentor operations staff
- Establish and improve SOPs to enhance efficiency and reduce errors
- Manage workload distribution and ensure deadlines are met
- Collaborate with Sales and Accounting departments for smooth workflow
- Oversee KPI tracking and operational reporting
System & Process Control
- Utilize CargoWise for shipment processing, billing coordination, tracking, and reporting
- Maintain accurate shipment data and documentation
- Optimize system usage to improve operational performance
Qualifications
- Minimum 5+ years of experience in Freight Forwarding / NVOCC operations
- 2+ years in a supervisory or management role
- Strong working knowledge of import/export regulations (Air & Ocean)
- Proficiency in CargoWise system (required)
- Experience handling full documentation cycle
- Bilingual: English & Spanish (required)
- Strong leadership and problem-solving skills
- Ability to work in a fast-paced, deadline-driven environment
- Experience managing both operations and office administration
- Strong understanding of compliance and risk management (Bonded cargo, TSA requirements)
- Established network with carriers and overseas agents