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Assistant Customer Service Freight Forwarding Jobs in Florida

DR Horton, Inc.

Asst Customer Service Tech

Orlando, FL · On-site

$16 - $21.75/hr

R. Horton, Inc. is currently looking for an Assistant Customer Service Technician for their Warranty Department. The right candidate will assist the Customer Service Technician in all homeowner ...

Atc Management LLC

Be Seen First

Office Assistant Customer Service

Kissimmee, FL · On-site

$30K - $36K/yr

Telephone customer services * Plan and schedule training and events * Greet and assist onsite guests * Answer inbound telephone calls * Develop and implement organized filing systems * Perform all ...

Atc Management LLC

Be Seen First

Office Assistant Customer Service

Kissimmee, FL · On-site

$30K - $36K/yr

Telephone customer services * Plan and schedule training and events * Greet and assist onsite guests * Answer inbound telephone calls * Develop and implement organized filing systems * Perform all ...

5th HQ

Administrative Assistant/CSR

Pompano Beach, FL · On-site

$16 - $18/hr

We are seeking a versatile and dedicated Admin/Customer Service Specialist for our of our clients ... Review invoices and potentially learn to process deposits. * Assist with various tasks as needed ...

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Assistant Customer Service Freight Forwarding information

What is the difference between Assistant Customer Service Freight Forwarding vs Customer Service Representative?

AspectAssistant Customer Service Freight ForwardingCustomer Service Representative
Primary RoleSupports freight forwarding operations, handles shipment inquiries, and assists with logistics coordination.Provides general customer support, handles inquiries, and resolves issues across various industries.
Required SkillsKnowledge of freight processes, logistics, and shipping documentation.Strong communication, problem-solving, and customer service skills.
Work EnvironmentLogistics companies, freight forwarding firms, shipping departments.Retail, service industries, call centers, and corporate offices.
CertificationsOften requires familiarity with logistics certifications; not always mandatory.Typically no specific certifications required.

While both roles involve customer interaction, the Assistant Customer Service Freight Forwarding focuses on logistics and shipment support within freight forwarding companies, whereas the Customer Service Representative handles broader customer support across various sectors. The roles share skills like communication but differ in industry-specific knowledge and responsibilities.

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The most popular types of Customer Service Freight Forwarding jobs in Florida are:

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AJC Freight Solutions: Freight Sales Account Executive

AJC International

Miami, FL • On-site

Full-time

Re-posted 26 days ago

Job description

AJC Freight Solutions is hiring Freight Sales Account Executives in Miami, FL to grow our customer base and drive gross profit through new and existing freight business.


This is a hunter/closer role for an experienced freight sales professional with a track record of exceeding quota - not an entry-level position. We are open to candidates with backgrounds in freight brokerage/3PL, asset-based trucking, or international freight forwarding.


What You'll Do

  • Prospect, cold-call, and close new shipper accounts across truckload, LTL, intermodal, and/or international freight, depending on your background.
  • Own and grow a book of business, building long-term relationships that drive repeat volume.
  • Negotiate customer rates and carrier costs to protect and expand gross profit (GP) margin on every load.
  • Partner with carrier sales, operations, and pricing teams to ensure on-time service and resolve issues quickly.
  • Track pipeline, activity, and account health in the CRM/TMS; forecast volume and revenue accurately.
  • Stay on top of market capacity, freight rates, and competitor activity in the Miami/South Florida market and beyond.
  • Consistently meet or exceed monthly and quarterly GP and volume targets.


What We're Looking For

  • 3+ years of outside or inside sales experience in the freight/logistics industry - freight brokerage, 3PL, asset-based trucking/carrier, or freight forwarding.
  • Documented top-performer track record: quota attainment, sales awards, President's Club, or a portable book of business.
  • Strong cold-calling, negotiation, and relationship-building skills; comfortable with a high-activity, metrics-driven sales cycle.
  • Working knowledge of TMS platforms, load boards (DAT, Truckstop), and CRM tools.
  • Based in or able to reliably work from the Miami, FL area.
  • Bachelor's degree preferred; equivalent industry experience will be considered in place of a degree.

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