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Assistant Customer Service Freight Forwarding Jobs in Florida

Limco Logisitics Inc

AIR EXPORT COORDINATOR

Miami, FL · On-site

$45K - $60K/yr

... of freight forwarding/NVOCC ops. 4) Excellent working knowledge in shipping business. 5) ... Sell air freight services. 3) Follow up with customers, resolve issues and obtain shipping ...

Trova

Customer Sales Represenative

Tampa, FL

$60K - $80K/yr

Customer Sales Representative (CSR) Location: Tampa, FL (Onsite, Local Travel Required) Employment ... Sell freight forwarding solutions, including LTL/FTL trucking, air freight, ocean freight ...

DR Horton, Inc.

Asst Customer Service Tech

Orlando, FL · On-site

$16 - $21.75/hr

R. Horton, Inc. is currently looking for an Assistant Customer Service Technician for their Warranty Department. The right candidate will assist the Customer Service Technician in all homeowner ...

BCS Placement

Senior Sales Representative

Miami, FL · On-site

Must have logistics and international freight forwarding experience * Excellent communication and presentation skills * Must be comfortable visiting customers and building relationships in person

DP World

Commercial Project Analyst

Miami, FL · On-site

... services and industrial parks as well as technology-driven customer solutions. Position Summary The Commercial Projects Analyst plays a key role in executing the regional Freight Forwarding ...

DP World

Commercial Project Analyst

Miami, FL · On-site

... services and industrial parks as well as technology-driven customer solutions. Position Summary The Commercial Projects Analyst plays a key role in executing the regional Freight Forwarding ...

Tier One Services, Inc

Be Seen First

Import Operations Specialist

Miami, FL · On-site

$50K - $60K/yr

... customer service. Required Qualifications * Minimum of five years of hands-on experience in import freight forwarding and customs entry writing. * Demonstrated experience managing both air and ocean ...

Radiant Delivers

Warehouse Agent

Miami, FL · On-site

$14.84 - $25.44/hr

... assist with efficient routing when needed. * Demonstrate a customer-service-oriented, team-focused attitude at all times. Qualifications & Experience * Prior experience in a freight forwarding ...

Radiant Global Logistics

Warehouse Agent

Miami, FL · On-site

$14.84 - $25.44/hr

... assist with efficient routing when needed. * Demonstrate a customer-service-oriented, team-focused attitude at all times. Qualifications & Experience * Prior experience in a freight forwarding ...

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All JobsCustomer Service Freight Forwarding JobsAssistant Customer Service Freight Forwarding JobsAssistant Customer Service Freight Forwarding Jobs in Florida

Assistant Customer Service Freight Forwarding information

What is the difference between Assistant Customer Service Freight Forwarding vs Customer Service Representative?

AspectAssistant Customer Service Freight ForwardingCustomer Service Representative
Primary RoleSupports freight forwarding operations, handles shipment inquiries, and assists with logistics coordination.Provides general customer support, handles inquiries, and resolves issues across various industries.
Required SkillsKnowledge of freight processes, logistics, and shipping documentation.Strong communication, problem-solving, and customer service skills.
Work EnvironmentLogistics companies, freight forwarding firms, shipping departments.Retail, service industries, call centers, and corporate offices.
CertificationsOften requires familiarity with logistics certifications; not always mandatory.Typically no specific certifications required.

While both roles involve customer interaction, the Assistant Customer Service Freight Forwarding focuses on logistics and shipment support within freight forwarding companies, whereas the Customer Service Representative handles broader customer support across various sectors. The roles share skills like communication but differ in industry-specific knowledge and responsibilities.

What are the most commonly searched types of Customer Service Freight Forwarding jobs in Florida?

The most popular types of Customer Service Freight Forwarding jobs in Florida are:

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Assistant Customer Service Freight Forwarding jobs near you

Logistics Pricing Specialist - Air Freight

Forward Air Corporation

Medley, FL • On-site

$70K - $80K/yr

Full-time

Posted 4 days ago

Job description


Position: Logistics Pricing Specialist - Air Freight
Compensation: $70,000 - 80,000 Annually
The Logistics Pricing Specialist - Air Freight is responsible for developing competitive transportation pricing solutions across international air, ocean, and intermodal freight services. They manage spot quotes, bids, tenders, and customer pricing requests while collaborating with carriers, vendors, and internal stakeholders to secure optimal rates and service solutions. They serve as a key partner to sales, procurement, and operations teams, ensuring customer requirements are met through accurate, timely, and commercially sound proposals. This position plays a critical role in supporting revenue growth, customer retention, and overall pricing strategy.
Responsibilities
  • Manage and respond to spot quote requests, RFQs, bids, and tenders for international air, ocean, and intermodal freight services.
  • Solicit, evaluate, and negotiate rates with airlines, ocean carriers, trucking providers, co-loaders, agents, and other transportation partners.
  • Develop competitive pricing solutions that align with customer requirements and organizational pricing strategies.
  • Prepare and deliver accurate pricing proposals for various Incoterms, including EXW, FCA, DDP, DAP, CIP, CPT, and related transportation arrangements.
  • Collaborate with sales, procurement, operations, and domestic pricing teams to ensure pricing proposals are complete, competitive, and operationally executable.
  • Support the development and execution of rate map strategies, pricing initiatives, and market-based pricing recommendations.
  • Build and maintain productive relationships with transportation providers to secure favorable rates and service commitments.
  • Maintain pricing data, contract rates, and customer-specific rate structures within CargoWise and other internal systems.
  • Create, manage, and maintain one-off quotes and customer pricing records using established processes and systems.
  • Analyze market trends, transportation costs, and customer requirements to provide strategic pricing recommendations and data-driven insights.
  • Prepare reports, dashboards, and analyses utilizing Excel and other reporting tools to support decision-making and performance management.
  • Communicate effectively with customers, agents, and internal stakeholders regarding pricing, service capabilities, documentation requirements, and operational considerations.
  • Ensure a high level of customer satisfaction through timely, professional, and accurate communication and follow-through.
  • Support leadership with special projects, process improvements, and strategic pricing initiatives as required.
  • All other duties as assigned to meet evolving business needs.

Qualifications
  • Education: High School Diploma or GED Equivalent required; Undergraduate degree in Business, Supply Chain, Logistics, Transportation, Finance, or a related field from an accredited college or university preferred.
  • Experience: 3+ years of pricing, RFQ, bid, tender, or transportation procurement experience within freight forwarding, logistics, or a related industry.
  • Demonstrated experience pricing and quoting international air and ocean freight services, including spot, bid, and tender opportunities.
  • Strong understanding of freight forwarding operations, Incoterms, transportation modes, and global logistics networks.
  • Experience developing pricing strategies and influencing business decisions through data analysis and market intelligence.
  • Advanced proficiency in Microsoft Excel, including data analysis, modeling, reporting, and presentation of insights.
  • Experience utilizing CargoWise or similar transportation management and freight forwarding systems.
  • Excellent organizational, project management, and time management skills with the ability to prioritize multiple deadlines.
  • Strong verbal and written communication skills; bilingual Spanish language skills are preferred.
  • Ability to collaborate effectively across cross-functional teams and build relationships with internal and external stakeholders.
  • Demonstrated discretion and confidentiality in handling and protecting sensitive information.
  • Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
  • Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.

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