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Assistant Customer Onboarding Jobs (NOW HIRING)

... * Assist customers with account setup, asset visibility, subscriptions, and dashboard ... Customer Onboarding & Training * Lead customer onboarding sessions for new machine deliveries.

Customer Onboarding & Training: Lead new customer onboarding, delivering engaging and effective ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Customer Onboarding & Training: Lead new customer onboarding, delivering engaging and effective ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Customer Onboarding & Training: Lead new customer onboarding, delivering engaging and effective ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

CRM Coordinator

Springfield, IL · On-site

$50K - $60K/yr

... onboarding initiatives, project communication, and marketing event support while helping ensure a positive and consistent customer experience. Essential Duties & Responsibilities • Assist with ...

CRM Coordinator

Springfield, IL · On-site

$50K - $60K/yr

... onboarding initiatives, project communication, and marketing event support while helping ensure a positive and consistent customer experience. Essential Duties & Responsibilities • Assist with ...

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Assistant Customer Onboarding information

See salary details

$26.5K

$44.2K

$60K

How much do assistant customer onboarding jobs pay per year?

As of Jun 9, 2026, the average yearly pay for assistant customer onboarding in the United States is $44,245.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $48,000.00 per year, depending on experience, location, and employer.

What is the difference between Assistant Customer Onboarding vs Customer Success Associate?

AspectAssistant Customer OnboardingCustomer Success Associate
CredentialsBasic customer service or onboarding certificationsCustomer success or account management certifications often preferred
Work EnvironmentAssist with onboarding processes, often in a support or administrative roleEngage with clients post-onboarding to ensure satisfaction and retention
Employer & Industry UsageCommon in SaaS, tech, and service industries during initial client setupUsed across SaaS, tech, and service sectors focusing on ongoing client relationships

While both roles involve client interaction, the Assistant Customer Onboarding focuses on guiding new clients through the onboarding process, whereas the Customer Success Associate manages ongoing client relationships to ensure satisfaction and retention after onboarding.

More about Assistant Customer Onboarding jobs
What cities are hiring for Assistant Customer Onboarding jobs? Cities with the most Assistant Customer Onboarding job openings:
What are the most commonly searched types of Customer Onboarding jobs? The most popular types of Customer Onboarding jobs are:
What states have the most Assistant Customer Onboarding jobs? States with the most job openings for Assistant Customer Onboarding jobs include:
Infographic showing various Assistant Customer Onboarding job openings in the United States as of May 2026, with employment types broken down into 23% Full Time, 69% Part Time, and 8% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $44,245 per year, or $21.3 per hour.

VisionLink Support Specialist

mustang

Mustang, TX • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago


Job description

Now Hiring: VisionLink Specialist

(Data Analysis | Equipment Health | Predictive Maintenance)

The VisionLink Support Specialist is responsible for supporting, optimizing, and expanding the use of VisionLink across the dealership’s customer base. This role serves as the primary internal and external resource for telematics support, customer onboarding, training, and performance monitoring. 

The Specialist ensures customers receive actionable insights from connected assets to improve uptime, reduce operating costs, and increase overall equipment productivity 

Why Join Mustang Cat’s Service & Analytics Team?

We’re more than just machines—we’re the people behind the performance. Mustang Cat offers:

  • Great Work-Life Balance
  • Job Stability + Career Growth Opportunities
  • Comprehensive Benefits Package – Medical, Dental, Vision
  • 401(k) with Employer Match
  • Tuition Reimbursement & Development Opportunities
  • Paid Time Off & Holidays

What You’ll Do as a VisionLink Specialist:

Key Responsibilities 

VisionLink Customer Support 

  • Provide frontline support for VisionLink-related inquiries from customers and internal teams. 
  • Assist customers with account setup, asset visibility, subscriptions, and dashboard configuration. 
  • Troubleshoot telematics hardware and connectivity issues (Product Link devices, cellular/GPS communication). 
  • Coordinate with Caterpillar technical support when escalation is required. 

Customer Onboarding & Training 

  • Lead customer onboarding sessions for new machine deliveries. 
  • Conduct virtual or in-person VisionLink training sessions. 
  • Develop quick-reference guides and internal best practices documentation. 
  • Ensure customers understand features including: 

o   Health alerts 

o   Utilization tracking 

o   Preventive maintenance scheduling 

o   Productivity analytics 

o   Fuel and idle reporting 

  • Identify opportunities to increase VisionLink subscription penetration. 
  • Support CVA and Services Commitment initiatives through telematics utilization. 

Internal Dealer Support 

  • Train Sales, Parts, and Service teams on VisionLink capabilities. 
  • Support sales efforts by demonstrating telematics value to prospects. 
  • Assist with reporting needs for leadership (utilization trends, adoption rates, subscription growth). 
  • Partner with Condition Monitoring Analysts to translate telematics data into customer value. 

What We’re Looking For:

  • Experience in data analytics, data science, or a related analytical role
  • Strong ability to collect, interpret, and analyze data from multiple sources
  • Proficiency with Microsoft Office and database systems
  • Excellent written and verbal communication skills
  • Ability to work collaboratively across teams and departments
  • Strong attention to detail with effective organization and time management skills

Additional Helpful Skills:

  • Associate’s degree or technical certificate in a mechanical, technical, or related discipline
  • Prior experience as a diesel technician or in a heavy equipment service environment
  • Experience performing root-cause analysis and identifying machine issues
  • Familiarity with Caterpillar equipment and condition monitoring tools such as VisionLink, Cat Inspect, SIS, and Foresight