Application Support Jobs in Oregon (NOW HIRING)

Job Description:

Summary:BASX Solutions is a market leader in the manufacturing of high-efficiency thermal management equipment for data centers, clean rooms, and commercial & industrial HVAC systems. Committed to innovation and excellence, we are seeking a seasoned and driven Sales Application Engineering Manager to lead our team of Sales Application Engineers (SAEs) and Application Engineers (AEs).

This role is critical in supporting pre-sales activities, driving technical customer engagement, and delivering tailored product and solution offerings. Acting as the technical bridge between Sales, Product Management, and Engineering, this team ensures all customer proposals are technically sound and aligned with broader business objectives. Additionally, the Sales Application Engineering Manager and their team play a key role in setting the stage for project margin performance-an essential factor in the company's overall financial success.

Key Responsibilities:

Team Leadership and Strategy

• Lead, mentor, and develop a high-performing team of Sales Application Engineers (SAEs) and Application Engineers (AEs)
• Set clear goals, conduct performance evaluations, and drive continuous improvement
• Strategically allocate team resources to align with sales priorities and customer demands
• Define and track KPIs and performance metrics to measure team efficiency and effectiveness
• Monitor and report regularly on team workload, inquiry volume, pipeline status, and win/loss trends
• Cultivate a culture of technical excellence, customer focus, and accountability

Sales and Application Support

• Collaborate with Technical Sales Managers (TSMs) and manufacturer representatives to understand customer requirements and provide the right technical solutions and/or products to fulfill their needs
• Oversee preparation of proposals, special requests, technical presentations, and product demonstrations
• Ensure accurate and timely responses to technical and pricing inquiries
• Assist sales representatives in evaluating the feasibility of meeting customer specifications

Customer Engagement

• Serve as a key technical liaison throughout the sales process
• Provide advanced technical consultation to customers and support complex project opportunities
• Build long-term relationships by understanding customer needs and providing tailored solutions

Product Knowledge and Collaboration

• Develop deep expertise in BASX's product portfolio, capabilities, and applications
• Gather and relay customer feedback to Product Management and Engineering
• Identify and advocate for new product opportunities and enhancements based on market trends

Cross-Functional Collaboration

• Work closely with Engineering, Product Management, and Marketing to ensure alignment of solutions and messaging
• Support Marketing with technical input for collateral, literature, case studies, and other promotional materials

Project and Process Support

• Provide technical support to internal teams, reps, and customers throughout the pre-sales and order fulfillment process
• Gather and interpret engineering data specific to each project
• Support and process change order requests without impacting production schedules or ship dates
• Contribute to post-mortem cost analysis and make recommendations to improve pricing, gross margin strategies, and project delivery

Qualifications:

Education and Experience

• Bachelor's or Master's degree in Engineering (preferred)
• 7+ years of experience in application engineering and technical sales
• 2+ years of experience managing or leading technical teams
• Experience in HVAC, thermal management, data centers, or related fields is strongly preferred

Skills and Competencies

• Strong leadership, organizational, and interpersonal skills
• Excellent written and verbal communication abilities
• Strong and conflict-resolution skills
• Proven technical acumen with a strong problem-solving mindset
• Customer-first approach with an ability to align products & solutions with business strategy
• Comfortable in high-pressure environments, with a focus on delivering resultsExperience with MS Office and CAD software (AutoCAD, Inventor)
• Ability to read and interpret blueprints, mechanical drawings, and technical documentation
• Willingness and ability to learn in-house and third-party engineering/design/selection tools

Essential Mental Functions:

• Communicates effectively in written and spoken form.
• Possesses excellent interpersonal relationship skills.
• Exhibits good decision making and analytical problem solving abilities.
• Demonstrates strong multi-tasking capabilities and organizational skills.
• Works effectively in a team environment.
• Works effectively in a fast-paced high-pressure environment.

Essential Physical Functions:

• Lift up to 50lbs.
• Sit or stand for up to 95 percent of work hours.
• Periodic visits to the manufacturing facility with seasonal hot and cold temperatures, dust, and some chemical fume exposure.

Disclaimer:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Benefits and Compensation Summary:

We take care of our people. We offer competitive compensation and robust benefits to all full-time team members, including:

• Tuition reimbursement

• Paid time-off

• Paid holidays

• Healthcare insurance & Health Savings Accounts

• Profit sharing or Annual Incentive Plan Bonus

• Premium 401(k) plan

Pay Range: