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Answering Service Operator Jobs in Missouri (NOW HIRING)

St. Joseph Medical Center

Switchboard Operator

Kansas City, MO · On-site

$14.50 - $18.50/hr

The PBX Operator is responsible for answering the switchboard and overhead pages, greeting visitors ... Customer Services experience preferred. Here are some of the benefits of working at Prime Health ...

St. Joseph Medical Center

Switchboard Operator

Kansas City, MO · On-site

$14.50 - $18.50/hr

The PBX Operator is responsible for answering the switchboard and overhead pages, greeting visitors ... Customer Services experience preferred. Here are some of the benefits of working at Prime Health ...

Prime Healthcare

Switchboard Operator

Blue Springs, MO · On-site

$14 - $17.75/hr

The PBX Operator is responsible for answering the switchboard and overhead pages, greeting visitors ... Customer Services experience preferred. Here are some of the benefits of working at Prime Health ...

New

Prime Healthcare

Switchboard Operator

Kansas City, MO · On-site

$14.50 - $18.50/hr

The PBX Operator is responsible for answering the switchboard and overhead pages, greeting visitors ... Customer Services experience preferred. Here are some of the benefits of working at Prime Health ...

St. Joseph Medical Center

Switchboard Operator

Kansas City, MO · On-site

$14.50 - $18.50/hr

The PBX Operator is responsible for answering the switchboard and overhead pages, greeting visitors ... Customer Services experience preferred. Here are some of the benefits of working at Prime Health ...

St. Joseph Medical Center

Switchboard Operator

Kansas City, MO · On-site

$14.50 - $18.50/hr

The PBX Operator is responsible for answering the switchboard and overhead pages, greeting visitors ... Customer Services experience preferred. Here are some of the benefits of working at Prime Health ...

Prenger Foods

*Customer Service Booth, 18+

Macon, MO · On-site

$13.50 - $18.25/hr

Description A Customer Service Booth employee is responsible assisting customers, and overseeing ... Duties may include operating a point of sales register, bagging groceries, answering the phone ...

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Answering Service Operator information

See Missouri salary details

$11

$13

$15

How much do answering service operator jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for answering service operator in Missouri is $13.53, according to ZipRecruiter salary data. Most workers in this role earn between $12.64 and $14.42 per hour, depending on experience, location, and employer.

What is an answering service operator?

An answering service operator is a professional who answers phone calls on behalf of businesses or individuals, often outside of regular business hours. They handle messages, provide information, transfer calls, and sometimes schedule appointments or offer basic customer support. Operators are trained to follow specific protocols and scripts based on the client's needs, ensuring that callers receive courteous and accurate assistance. This role is essential for businesses that want to maintain 24/7 availability without having in-house staff at all times.

What does an answering service operator do?

Answering service operators handle inbound calls for their clients, either through a switchboard or in a call center. As an answering service operator, your job duties include courteously greeting callers, determining the reason for their call, and answering questions or directing their requests to a different department as necessary. Some answering service operators oversee multiple phone lines, so being organized and able to multitask is required. You must also keep a log of the calls in a spreadsheet or database, entering notes and contact information about the call. You sometimes need to take further action, such as contacting a supervisor to resolve difficult situations. Answering service operators may work during regular business hours, or they may receive calls and take messages after-hours.

What are the key skills and qualifications needed to thrive as an answering service operator, and why are they important?

To thrive as an Answering Service Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with multi-line phone systems and call center software is typically required. Strong interpersonal skills, patience, and attention to detail help operators handle a variety of callers and situations effectively. These skills ensure efficient, accurate message delivery and provide a positive experience for both callers and clients.

What are some common challenges answering service operators face and how can they be managed?

Answering Service Operators often handle high call volumes and must quickly adapt to various client industries, which can be challenging. Managing stress, maintaining professionalism, and ensuring accurate message delivery are key aspects of the role. Many operators find it helpful to develop strong multitasking and active listening skills, as well as to stay organized through digital tools provided by their employer. Regular feedback from supervisors and collaboration with team members also support continuous improvement and job satisfaction.

What is the difference between Answering Service Operator vs Customer Service Representative?

AspectAnswering Service OperatorCustomer Service Representative
CredentialsTypically no formal certifications requiredOften requires customer service or communication training
Work EnvironmentCall centers, remote or office settingsRetail, call centers, office settings
Employer & IndustryAnswering service companies, healthcare, emergency servicesRetail, tech, finance, healthcare
Search & Comparison IntentFocus on call handling, message taking, emergency responseFocus on customer interaction, issue resolution

Answering Service Operators primarily handle incoming calls, take messages, and may respond to emergencies, often working in call centers or remote setups. Customer Service Representatives engage directly with customers to resolve issues, provide product information, and support sales. While both roles involve communication skills, Answering Service Operators focus more on call management and message accuracy, whereas Customer Service Representatives emphasize customer interaction and problem-solving.

What is the average pay for answering service operators?

Answering service operators typically earn an average hourly wage of around $12 to $15, with annual salaries ranging from approximately $25,000 to $31,000. Pay can vary based on experience, location, and whether the role involves night or weekend shifts, which may offer higher compensation.
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Answering Service Operator jobs near you
Infographic showing various Answering Service Operator job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $28,140 per year, or $13.5 per hour.

Switchboard Operator

St. Joseph Medical Center

Kansas City, MO • On-site

$14.50 - $18.50/hr

Per diem

Medical, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Overview
Shifts Available: Variable
Employment Type: Per Diem (PRN)
Hours: Variable
Location: St Joseph Medical Center - Kansas City, MO
We are seeking a PBX Operator, also referred to as a Switchboard Operator or Communication Operator in our communications department. The PBX Operator is responsible for answering the switchboard and overhead pages, greeting visitors, and directing them to the appropriate departments, while also monitoring hospital alarms and maintaining knowledge of the policies and procedures for all hospital emergency codes. This position is on a per diem basis, meaning PD/PRN as needed.
Responsibilities
  • Answer and route incoming calls to the appropriate hospital departments, physicians, or staff promptly and courteously
  • Assist visitors and callers by providing information or directing them to the appropriate contacts, and promptly handle emergency calls by connecting them to response teams or on-call personnel
  • Monitor and maintain the telephone system by reporting malfunctions to technical support and keeping accurate call logs and messages for staff and departments
  • Support communication during hospital emergencies or critical events by coordinating calls and information flow
  • Ensure compliance with hospital policies and maintain confidentiality when handling sensitive information

Qualifications
  • High School Diploma or Equivalent required (effective 4/1/14 for all new hires).
  • Previous PBX experience preferred.
  • Previous experience in office or receptionist.
  • Effective written, verbal communication, and interpersonal skills.
  • Ability to multi-task, prioritize needs to meet required timelines.
  • Analytical and problem-solving skills.
  • Customer Services experience preferred.

Here are some of the benefits of working at Prime Healthcare:
  • Competitive compensation
  • Medical insurance benefit plan
  • 401K

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/
Employment Status
Per Diem
Shift
Variable
Equal Employment Opportunity
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

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