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Telephone Operator Jobs in Missouri (NOW HIRING)

Saint Luke's Hospital of Kansas City

$15.50 - $19.50/hr

Saint Luke'sin Smithvilleis seeking a Telephone Operator to join our team. You will have the opportunity to answerinbound calls to the switchboardanddistributethe calls to theappropriate departmentor ...

Saint Luke's Hospital System

$15.50 - $19.50/hr

Saint Luke'sin Smithvilleis seeking a Telephone Operator to join our team. You will have the opportunity to answerinbound calls to the switchboardanddistributethe calls to theappropriate departmentor ...

Hampton Inn Clayton

Night Audit

Clayton, MO

$14 - $18.75/hr

Perform front desk supervisor, guest service agent, and telephone operator duties as needed. Ability to accurately reports information. Ability to scrupulously follow all StepStone and hotel policies ...

StepStone Hospitality Inc.

Night Audit

Clayton, MO · On-site

$14 - $18.75/hr

... and telephone operator duties as needed. · Ability to accurately reports information. · Ability to scrupulously follow all StepStone and hotel policies and procedures. · Other duties may be ...

StepStone Hospitality

Night Audit

Clayton, MO · On-site

$14 - $18.75/hr

... telephone operator duties as needed. • Ability to accurately reports information. • Ability to scrupulously follow all StepStone and hotel policies and procedures. • Other duties may be ...

StepStone Hospitality

Night Audit

Saint Louis, MO · On-site

$14.50 - $19.50/hr

... telephone operator duties as needed. • Ability to accurately reports information. • Ability to scrupulously follow all StepStone and hotel policies and procedures. • Other duties may be ...

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All JobsTelephone Operator JobsTelephone Operator Jobs in Missouri

Telephone Operator information

See Missouri salary details

$8

$16

$23

How much do telephone operator jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for telephone operator in Missouri is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $18.27 per hour, depending on experience, location, and employer.

What does a telephone operator do?

A Telephone Operator is responsible for answering, connecting, and transferring telephone calls in organizations such as businesses, hotels, or call centers. They provide information, route calls to the appropriate departments or individuals, and may also handle emergency calls or provide directory assistance. Telephone Operators often use computerized switchboards or telephony systems to manage multiple lines efficiently. Good communication skills, patience, and the ability to handle high call volumes are essential in this role.

What are the key skills and qualifications needed to thrive as a telephone operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are important soft skills for this role. These skills and qualities are crucial for ensuring efficient call management and delivering a positive experience to callers.

How does a telephone operator typically handle high call volumes during peak periods?

During peak periods, Telephone Operators often rely on established call-handling procedures and multitasking skills to manage high call volumes efficiently. They may use automated call distribution systems to queue and route calls, prioritize urgent requests, and maintain clear communication with team members to ensure prompt responses. Staying calm under pressure and adhering to scripts or guidelines helps operators provide consistent, courteous service even during busy times. Teamwork and communication with supervisors are also essential to address any technical or customer service challenges that may arise.

What is the difference between Telephone Operator vs Customer Service Representative?

AspectTelephone OperatorCustomer Service Representative
Primary RoleConnect calls, handle switchboard operations, direct calls within organizationsAssist customers, handle inquiries, resolve issues related to products or services
Work EnvironmentSwitchboards, front desks, office settingsCall centers, retail, online support, office environments
Required SkillsCommunication, multitasking, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, some technical trainingCustomer service certifications often preferred

While both roles involve communication and customer interaction, Telephone Operators primarily manage call connections within organizations, whereas Customer Service Representatives focus on assisting customers with products or services. The roles often overlap in communication skills but differ in scope and environment.

How much did telephone operators make?

Telephone operators typically earned a median annual wage of around $35,000 to $45,000 in recent years. Wages varied based on experience, location, and the complexity of the calls handled, with some operators earning higher salaries in urban areas or with specialized skills.

How to become a telephone operator?

To become a telephone operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is common, and familiarity with telephone systems and customer service is beneficial; some positions may require basic computer skills.

What is the role of a telephone operator?

A telephone operator is responsible for connecting calls, assisting callers, and managing communication systems in organizations or telephone exchanges. They often use switchboards or automated systems and require good communication and technical skills to handle inquiries efficiently.

What are the most commonly searched types of Telephone Operator jobs in Missouri?

The most popular types of Telephone Operator jobs in Missouri are:

What are popular job titles related to Telephone Operator jobs in Missouri?

For Telephone Operator jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Telephone Operator jobs in Missouri look for?

The top searched job categories for Telephone Operator jobs in Missouri are:

What cities in Missouri are hiring for Telephone Operator jobs?

Cities in Missouri with the most Telephone Operator job openings:

What are popular job titles related to Telephone Operator jobs in MO?

For Telephone Operator jobs in MO, the most frequently searched job titles are:

Telephone Operator jobs near you
Infographic showing various Telephone Operator job openings in Missouri as of August 2026, with employment types broken down into 49% Full Time, 49% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $34,845 per year, or $16.8 per hour.

Telephone Operator, Full Time Night

Saint Luke's Hospital of Kansas City
Hospitals • 10K+ employees

7.1

Company rating: 7.1 out of 10

Based on 110 frontline employees who took The Breakroom Quiz

379th of 895 rated healthcare providers

People enjoy working here

Good employer

Recommended by students

Learn more about Saint Luke's Hospital of Kansas Cityexternal

$15.50 - $19.50/hr

Full-time

Medical, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Job Description

Saint Luke'sin Smithvilleis seeking a Telephone Operator to join our team. You will have the opportunity to answerinbound calls to the switchboardanddistributethe calls to theappropriate departmentor individual.This position handles all emergency events in a calm and efficient manner following the established process for the facility in which the emergency event occurs.

Shift Details: Full Time Night:

Week 1: Mon & Tue 8p-6a (Plaza), Fri 7p-5a (Plaza), Sat 7p-5a (Smithville); Week 2: Sun 7p-5a (Smithville), Mon & Tue 8p-6a (Plaza), Sat 7p-5a (Plaza); Week 3: Sun 7p-5a (Plaza), Mon & Tue 8p-6a (Plaza), Wed 7p-5a (Plaza)

This position will be located at both Smithville and Saint Luke's Hospital

Responsibilities:

  • Provides helpful information to internal and external callers

  • Maintains detailed documentation in theappropriate communicationlogs

  • Dispatches Security requests usingtwo wayradiosin a timely manner

  • Monitors alerts and alarms

  • Notifiesappropriate departmentsor individuals whenrequired

  • Assistswith mentoring and training of new employees

We are looking for someonewith exceptional interpersonal skills and empathy for those in crisis. The ideal candidate has strong critical thinking skills, the ability to handle multiple tasks at once, prioritize work, and manage interruptions easily. To be successful in this role,strong customer service skills, willingness to work,adaptabilityandaneagernessto learnisrequired. This position will require you to work autonomously as well as with a team.

WhySaintLuke's?

We believe in creating a collaborativeenvironment,while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees:

  • Medical health plans

  • Tuition reimbursement

  • Paid time off

  • Retirement contributions

  • Employee Assistance Program

Job Requirements

Applicable Experience:

2 yearsJob DetailsFull TimeNight (United States of America)

The best place to get care. The best place to give care. Saint Luke's 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke's means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.

Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.

What Saint Luke's Health System (Kansas City) employees say

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