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Analytics Manager information
See Virginia salary details
$63.9K - $74.3K
3% of jobs
$74.3K - $84.6K
5% of jobs
$84.6K - $94.9K
7% of jobs
$100.6K is the 25th percentile. Wages below this are outliers.
$94.9K - $105.2K
17% of jobs
$105.2K - $115.5K
14% of jobs
The median wage is $118.8K / yr.
$115.5K - $125.9K
12% of jobs
$125.9K - $136.2K
9% of jobs
$143.7K is the 75th percentile. Wages above this are outliers.
$136.2K - $146.5K
11% of jobs
$146.5K - $156.8K
5% of jobs
$156.8K - $167.1K
15% of jobs
$167.1K - $177.5K
2% of jobs
$63.9K
$124.3K
$177.5K
How much do analytics manager jobs pay per year?
What Is an Analytics Manager?
An analytics manager translates raw data into insights that a business can use. Usually leading a team of analysts, your job duties include developing data analysis strategies, tracking and reporting on performance, implementing tools and solutions, and overseeing all analytics operations. You must stay up-to-date on current industry trends. Strong communication and analytical skills are required. Other qualifications include a bachelor’s degree in statistics, data management, or information technology and proven career experience in market research, statistical modelings, or project management.
What are the key skills and qualifications needed to thrive as an Analytics Manager, and why are they important?
How does an Analytics Manager typically collaborate with cross-functional teams to drive business insights?
What are Analytics Managers?
What is the difference between Analytics Manager vs Data Analyst?
| Aspect | Analytics Manager | Data Analyst |
|---|---|---|
| Required Credentials | Bachelor's or Master’s in Business, Analytics, or related fields; often certifications in analytics tools | Bachelor's degree in Statistics, Mathematics, or related fields; certifications in data analysis tools |
| Work Environment | Leads teams, manages projects, collaborates with stakeholders | Performs data cleaning, analysis, and reporting; works under supervision |
| Employer & Industry Usage | Used in corporate, finance, marketing, and tech sectors for strategic decision-making | Common in research, finance, healthcare, and marketing for data insights |
While both roles involve working with data, the Analytics Manager oversees teams and strategic projects, whereas Data Analysts focus on data collection, analysis, and reporting. The Analytics Manager typically has more leadership responsibilities and a broader scope.

Full-time
Posted 6 days ago
CarMax rating
8.0
Based on 364 frontline employees who took The Breakroom Quiz
27th of 710 rated retailers
Job description
CarMax, the way your career should be!
Manager, CEC Interaction Analytics
Position Overview
As a Manager, CEC Interaction Analytics, you will lead initiatives that transform how CarMax evaluates and improves customer interactions within our Customer Experience Center (CEC) and with Skye virtual assistants. Your role will focus on deploying innovative analytics programs that leverage generative AI and speech analytics technology to create new insights and elevate performance across all levels of the organization. By leveraging data-driven strategies, you will empower associates, leaders, and product teams to deliver a consistently iconic customer experience, whether that be through our associates or AI agents. This position offers the opportunity to collaborate with teams in Sales, Operations, Strategy, Marketing, and Product, driving measurable impact on customer satisfaction and business performance.
Why CarMax?
At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and we are still growing. We're rethinking the way people buy cars - and it's our associates that help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. This is where innovation meets passion - be inspired and supported to take us to the future.
Team Overview
You will join the Retail Strategy team, specifically the Interaction Analytics group, which is responsible for automating and enhancing how we monitor and evaluate interactions with our customers. Our team leverages cutting-edge technology to provide actionable insights that improve the customer experiences we provide through our associates and CarMax virtual assistants. We set a high bar for collaboration, accountability, and results, ensuring every interaction reflects CarMax's commitment to excellence.
Role Responsibilities
- Develop and execute interaction analytics strategies to improve customer experience and operational performance.
- Analyze data to identify trends and opportunities, recommending impactful projects and initiatives.
- Lead roadmap planning for Interaction Analytics and collaborate across departments to implement solutions.
- Train and coach team members on speech analytics tools and best practices.
- Ensure accuracy and transparency in reporting and quality monitoring programs.
- Communicate insights and test results effectively to stakeholders at all organizational levels.
Required Qualifications
- 5+ years of experience in contact center operations, speech analytics, data analytics, consumer insights, strategy, or consulting.
- 2+ years of leadership experience, managing teams or large-scale initiatives.
- Proven ability to translate objectives into actionable plans and timelines.
- Strong skills in building cross-functional partnerships and driving collaboration.
- Exceptional planning, analysis, and decision-making abilities with attention to detail.
- Ability to manage multiple priorities under tight deadlines and adapt to ambiguity.
- Advanced proficiency in Microsoft Office applications (Excel, Word, PowerPoint).
Preferred Qualifications
- Ability to learn and manage technical systems, with speech analytics experience preferred.
- Knowledge of speech analytics best practices and industry applications.
- Advanced knowledge of SQL, Tableau, and/or PowerBI preferred.
Work Location and Arrangement: This role will be based out of the CarMax Midtown Office (Richmond, VA) and associates will work onsite 4 days per week.
Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role
About CarMax
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation's largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change-sparking ideas, overcoming challenges, and shaping what's next. Join us in creating a better future- for our company, our customers, and the communities we call home.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
About CarMax Enterprise Services
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
10,000+ Employees
Headquarters location
Carol Stream, IL, US