Americas Sales Operations Jobs (NOW HIRING)

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Genesys is growing and Strategic Finance is looking for an accomplished Finance Manager with finance, data, and teamwork skills who can thrive in a fast-paced and entrepreneurial organization. Global Field Sales & Marketing Finance is part of our Strategic Finance organization. In this dynamic environment, we deliver insights and predictability for Genesys' financials. Collaborating closely with leaders in our business partner teams, we guide resource investments to drive sustained long-term returns for Genesys and growth for our customers.

The Role:

This individual contributor role's primary responsibilities include financial and workforce planning, solving global operational challenges at scale, and delivering key business insights to our CFO and CSO with a focus on our One Americas sales region that spans NA and LATAM. This role's primary business partner will be the One Americas SVP sales leader and their leadership team in sales and sales operations.

Responsibilities:

• Act as the Strategic Finance lead for the One Americas regional sales leader, providing centralized support for them and their GTM team across NA and LATAM while partnering with leaders in Finance, Sales, Marketing, HR, and Ops
• Play an important role in the AI transformation of core finance workflows: use Claude Cowork, ChatGPT Enterprise, and custom token-routing tools to automate management reporting, then apply the same agentic tooling to sharpen and simplify the quarterly forecast process
• Own and manage the workforce planning activities for the One Americas regional sales organization in partnership with the Human Resources Business Partner and leaders in Sales, including "rolling up your sleeves" and working through the details of hiring plan management
• Collaborate closely with regional sales leadership to pinpoint crucial strategic questions, leverage data for informed answers, and improve the ROI of our regional opex investments
• Deliver data-driven variance analyses and management reporting to Corporate FP&A, the CSO, and regional sales leadership

Minimum requirements:

• Bachelor's degree in a relevant field such as Accounting, Finance, Statistics, or related fields (MBA or similar graduate degree a plus)
• 7+ years of experience with financial analysis or strategic finance and solving problems with data: your track record might include consulting, investment banking, accounting, SaaS, or a technology-focused business
• Exceptional ability to build strong collaborative working relationships with business partners and functional leaders. You can develop trust, deliver responsive support, and challenge hypotheses
• A strong and proven ability to build and maintain high-quality decision tools, reports, templates, and ad-hoc models in Excel to guide key decisions by leaders in the business
• Systems and data visualization experience (Workday Adaptive, Tableau, Oracle EPM Cloud, Salesforce, Power Query, Power Pivot, Python, SQL, etc.)
• An enthusiastic approach to doing, and getting things done, that make a difference
• Excellent verbal and written communication skills to convey complex concepts in a succinct, straightforward way
• Capably deal with ambiguity when presented with it and thrive in a fast-paced environment with deadlines
• Demonstrate an Ownership mentality

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale- Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.