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Administrative Assistant Jobs in Springfield, IL

Illinois National Bank

Executive Assistant

Springfield, IL · On-site

$65K - $80K/yr

Job Summary The Executive Assistant provides high-level administrative and organizational support to the Chief Executive Officer, Executive Leadership Team, and Board of Directors. This position is ...

INB, N.A.

Executive Assistant

Springfield, IL · On-site

$65K - $80K/yr

Job Summary The Executive Assistant provides high-level administrative and organizational support to the Chief Executive Officer, Executive Leadership Team, and Board of Directors. This position is ...

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All JobsAdministrative JobsAdministrative Assistant JobsAdministrative Assistant Jobs in Springfield, IL

Administrative Assistant information

See Springfield, IL salary details

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How much do administrative assistant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for administrative assistant in Springfield, IL is $20.86, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.12 per hour, depending on experience, location, and employer.

What is an administrative assistant?

Administrative assistants are professionals who provide support to an organization or individual by handling a variety of clerical and organizational tasks. Their duties often include managing schedules, organizing files, answering phones, preparing documents, and assisting with office communications. They play a key role in ensuring the smooth operation of an office by coordinating activities and supporting other staff members. Administrative assistants may work in a wide range of industries, including business, healthcare, education, and government.

What are the key skills and qualifications needed to thrive as an administrative assistant, and why are they important?

To thrive as an Administrative Assistant, you need strong organizational skills, attention to detail, and proficiency in office administration, typically supported by a high school diploma or associate degree. Familiarity with office software such as Microsoft Office Suite, calendar management tools, and basic bookkeeping systems is often required. Excellent communication, time management, and problem-solving abilities are valuable soft skills in this role. These competencies are crucial for ensuring efficient office operations, supporting executives, and maintaining productivity in a fast-paced environment.

What are common challenges administrative assistants face when managing multiple priorities, and how are they typically addressed?

Administrative Assistants often juggle various tasks such as scheduling meetings, handling correspondence, and supporting multiple team members, which can lead to competing priorities. To manage this, they typically use organizational tools like calendars, task lists, and project management software to prioritize deadlines and ensure nothing is overlooked. Clear communication with supervisors about workload and expectations, as well as proactive time management, are essential for success in this role. Regular check-ins with team members also help in aligning priorities and addressing urgent needs as they arise.

What is the difference between Administrative Assistant vs Receptionist?

AspectAdministrative AssistantReceptionist
CredentialsHigh school diploma; some roles may require post-secondary educationHigh school diploma typically sufficient
Work EnvironmentOffice settings, supporting multiple departmentsFront desk, greeting visitors, answering phones
Employer & Industry UsageCommon across various industries, supporting administrative functionsPrimarily in customer service and front office roles
Common Search & ComparisonOften compared for administrative support rolesOften compared for front desk and customer service roles

While both roles support office operations, Administrative Assistants handle a broader range of administrative tasks, including scheduling and document management, whereas Receptionists primarily manage front desk duties like greeting visitors and answering calls.

What are the jobs of an administrative assistant?

An administrative assistant provides support by handling tasks such as managing schedules, organizing files, preparing documents, answering phones, and coordinating communication within an office. They often use office software like Microsoft Office and may assist with billing, travel arrangements, and data entry to ensure smooth office operations.

What exactly does an administrative assistant do?

An administrative assistant provides support by handling tasks such as managing schedules, organizing files, preparing documents, and communicating with clients or staff. They often use office software like Microsoft Office and may coordinate meetings or manage correspondence to ensure smooth office operations.
More about Administrative Assistant jobs

What are the most commonly searched types of Administrative jobs in Springfield, IL?

The most popular types of Administrative jobs in Springfield, IL are:

What job categories do people searching Administrative Assistant jobs in Springfield, IL look for?

The top searched job categories for Administrative Assistant jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Administrative Assistant jobs?

Cities near Springfield, IL with the most Administrative Assistant job openings:

Administrative Assistant jobs near you
Infographic showing various Administrative Assistant job openings in Springfield, IL as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $43,379 per year, or $20.9 per hour.

Patient Access Specialist - Urgent Care (30 Hours/week; 3 - 10 Hour shifts)

Springfield Clinic

Springfield, IL • On-site

$17 - $22.75/hr

Part-time

Re-posted 20 days ago

Springfield Clinic rating

6.9

Company rating: 6.9 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

453rd of 898 rated healthcare providers

Job description

The Patient Access Specialist (PAS) is the heart of the building, and the entry point in providing the welcoming experience for all guests and their families when they call and as they arrive and lead the Springfield Clinic signature experience to all with a no-job-too-small attitude. The PAS also communicates with various ancillary departments and Care Teams to ensure smooth guest flow and high data integrity. Also responsible for the daily work schedule for a group of physicians/staff by answering the phones, obtaining records, verifying patient information, scheduling appointments, entering charges and collecting payments.

Improving efficiency and increasing customer experience will drive your success here at Springfield Clinic.

Job Relationships

Reports to the Operations Manager.

Principal Responsibilities

  • Answer incoming calls, identify the need of the caller, route call to appropriate area and take messages as required.
  • Assist guests with the check-in process, verify demographic and insurance information, and update as needed. 
  • Proactively assists guests, members of the Care Team, and all team members providing information, direction and legendary hospitality.
  • Assist guests in enrolling in the FollowMyHealth (FMH) portal and educate them on how to use the portal. 
  • Collect any patient payments and provide accurate receipt. Reconcile receipts with cash collected and complete required balancing forms in accordance with performance standards. 
  • Refers guests with questions regarding financial liability to appropriate resource(s).
  • Schedule appointments for the provider according to provider group procedures, maintaining a high level of accuracy. Identify schedule capacity and analyze the availability for guest demand in order to maximize provider efficiency and schedule utilization.
  • Collaborate with onsite departments, and Care Team members to align scheduling effort and assist guests at first point of contact.
  • Document guest requests to the Care Team through EHR.
  • Work appropriate system reports for assigned provider/provider group.
  • Work office bump list, wait list, normal letters, and overdue orders for assigned provider/provider group.
  • Proactively identify issues with processes, policies, teamwork and technology and work to execute solutions to improve the Associate and/or guest experience. 
  • Route emergency calls to the Care Team or TeleNurse in accordance to the emergency procedure.
  • Drive First Call Resolution on every inquiry by completing all necessary outreach on behalf of the guest or internal customer. 
  • Adhere to patient service standards.
  • Serve as a role model of service excellence by supporting a positive front desk and/or call center atmosphere. 
  • Complete front desk and/or call center duties with a welcoming spirit and efficiency.
  • Adhere to appropriate workflow processes.
  • Collaborate with team members to deliver an exceptional guest experience.
  • Demonstrate an attention to detail.
  • Cultivate a learning/teaching environment with team members. 
  • Support other departments as needed.
  • Remain current on all departmental policies, procedures and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
  • Demonstrate and maintain an openness to getting the job done and assisting & supporting team meet departmental goals & objectives. 
  • Eligible for Certified Medical Administrative Assistant (CMAA) exam within (1) year of PAS employment at Springfield Clinic.
    • This is voluntary growth opportunity.
  • Comply with the Springfield Clinic incident reporting policy and procedures.
  • Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
  • Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
  • Perform other job duties as assigned.

License/Certificates

  • Certified Medical Administrative Assistant (CMAA) exam eligibility per the National Healthcareer Association within (1) year of PAS employment at Springfield Clinic.
    • The is a voluntary growth opportunity.

Education/Experience

  • High School graduate or GED preferred.
  • Comfortable with technology.
  • Preferred: Administrative or technical background acquired through completion of 2-3 years of college. 
  • Preferred: Minimum one (1) year medical office experience

Knowledge, Skills and Abilities

  • Ability to establish and maintain meaningful and trusting relationships with associates, guests and their families. 
  • Actively listen, empathize, and resolve the expressed and unexpressed wishes and needs of Springfield Clinic guests, their families and other members of the Springfield Clinic team.
  • Demonstrate a positive and professional attitude and dress at all times.
  • Demonstrated ability to reason, interpret and evaluate each situation to provide assistance and resolve issues.
  • Seek opportunities to innovate, and improve the Springfield Clinic experience for guests, their families and for team members.
  • Effective, proficient, and professional verbal and written communication skills. Ability to adapt communication style to suit different audiences of various diversities and abilities. 
  • Ability to effectively multitask under pressure with accuracy in a fast-paced environment.
  • Excellent attendance.
  • Demonstrates intermediate computer skills and knowledge of computer software programs.
  • Treat every interaction as an opportunity to make an impact and deliver excellence. 

Working Environment
Office type environment requiring frequent fluctuations between sitting and standing.

PHI/Privacy Level
HIPAA1

What Springfield Clinic employees say

Pay

Benefits

Hours and flexibility

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