Job Summary:
The National Accounts Clerk works under the direction of the National Accounts Supervisor; and is responsible for supporting the billing, reconciliation, and customer service functions related to all national account programs. This position serves as a liaison between customers, sales representatives, vendors, and internal departments to ensure accurate processing of national account transactions, credits, and claims. The National Account Clerk plays a key role in maintaining customer satisfaction and ensuring timely reimbursement and account resolution.
Job Duties and Responsibilities:
- Navigate vendor websites to process car dealer claims, secondary supply claims, and retrieve the credits for K&M Tire claims and our customers claims.
- Print, sort, match and code vendor invoices from vendor websites (process varies per vendor)
- Enter National Account Billing (NAB) credits and chargebacks into K&M Point of Sale system; accurately offsetting A/R invoices.
- Enter accounts payable data in K&M Point of Sales system for previously issued customer credits, ensuring proper linking of the K&M credit invoice and the vendor billing.
- Monitor & manage the Invoice Status Report for the K&M Tire AR Program account
- Monitor outstanding claims and follow up with vendors to ensure timely resolution and receipt of credits
- Assist in answering department telephones calls and directing as needed.
- Communicate and report problems, discrepancies, or concerns to the National Accounts Supervisor.
- Perform other duties as assigned.
- Support company goals and uphold K&M Values.
- Monitor and maintain the National Account email inbox on a rotating weekly assignment. (Level II)
- Process and pass National Account credits and chargebacks through the K&M point of sale system. (Level II)
- Process Government Claims through vendor websites. (Level II)
- Process National Account claims through vendor websites. (Level II)
- Look up government pricing through vendor websites and verify program eligibility. (Level II)
- Research discrepancies, errors, or problems to come up with a solution. (Level III)
- Prepare and maintain weekly department reporting. (Level III)
Job Requirements:
- Basic knowledge of accounting principles, bookkeeping, and spreadsheet applications.
- Ability to work effectively in a fast paced, multi-tasking professional environment.
- Strong written and verbal communication skills with the ability to communicate professionally and effectively.
- Exceptional attention to detail and accuracy
- Excellent organizational and time-management skills
- Friendly, positive, and customer-focused attitude.
- Ability to prioritize task and manage the daily flow effectively.
- Ability to work independently and collaboratively within a team environment
- Knowledge and ability to use the following office equipment: computer, telephone, copier, fax, and calculator.
National Accounts Clerk I Minimum Qualifications:
- High School Graduate or equivalent
National Accounts Clerk II Minimum Qualifications:
- Qualifications for National Accounts Clerk I; plus
- 2-year accounting degree or relevant work experience
National Accounts Clerk III Minimum Qualifications:
- Qualifications for National Accounts Clerk II; plus
Ability to back-up to National Accounts Supervisor for a temporary period of time.Actively participate in Leadership Development