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Account Services Manager Jobs in Virginia (NOW HIRING)

Protos Security

Service Account Manager

Roanoke, VA · On-site

Roanoke VA, On-Site Company Overview Protos Security, a subsidiary of Security Services Holdings ... Position Summary Protos is seeking a Senior Service Agent/Account Manager to join its National ...

Southland Industries

Service Account Manager

Dulles, VA · On-site

Position Summary We are seeking a dynamic and customer-focused Service Account Manager to join our team. The ideal candidate will develop and maintain positive relationships within assigned customer ...

PerLectric Inc

Service Account Manager

Fairfax, VA

A working knowledge of construction management or engineering at a level normally acquired through ... Lead efforts on sales and Business Development for Service Opportunities and related projects.

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All JobsAccount Services JobsAccount Services Manager JobsAccount Services Manager Jobs in Virginia

Account Services Manager information

See Virginia salary details

$33.2K

$67.7K

$143.3K

How much do account services manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for account services manager in Virginia is $67,696.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,100.00 and $80,800.00 per year, depending on experience, location, and employer.

What does an account services manager do?

An Account Services Manager is responsible for overseeing client accounts within a company, ensuring their needs are met and maintaining strong client relationships. They act as the primary point of contact between clients and the company, coordinating communication, resolving issues, and delivering solutions that align with client goals. Their role often involves managing a team, developing account strategies, and working closely with sales, marketing, and operations departments to ensure client satisfaction and account growth. Account Services Managers play a key role in retaining clients and identifying opportunities for upselling or additional services.

What are the key skills and qualifications needed to thrive as an account services manager?

To thrive as an Account Services Manager, you need strong account management experience, a background in business or marketing, and excellent organizational skills. Familiarity with CRM platforms like Salesforce, project management tools, and data analysis software is often required. Outstanding communication, problem-solving, and relationship-building abilities help you effectively collaborate with clients and internal teams. These skills are vital to ensure client satisfaction, efficient project delivery, and business growth.

How does an account services manager typically collaborate with other departments to ensure client satisfaction?

Account Services Managers work closely with teams such as sales, creative, and project management to deliver seamless client experiences. They act as the main point of contact for clients, facilitating clear communication between clients and internal teams to ensure that projects meet expectations and deadlines. Regularly, they participate in cross-functional meetings, relay client feedback, and coordinate resources to address any issues promptly. This collaborative approach helps build strong client relationships and ensures that deliverables align with client objectives.

What is the difference between Account Services Manager vs Account Executive?

AspectAccount Services ManagerAccount Executive
CredentialsTypically requires a bachelor’s degree in business, marketing, or related field; experience in account managementUsually holds a bachelor’s degree; sales or marketing experience preferred
Work EnvironmentManages client accounts, coordinates with internal teams, focuses on client retentionFocuses on acquiring new clients, presenting products/services, and closing sales
Employer & Industry UsageCommon in marketing, advertising, and service industriesPrevalent in sales-driven sectors like advertising, tech, and consulting

While both roles involve client interaction, the Account Services Manager primarily maintains and nurtures existing client relationships, whereas the Account Executive focuses on acquiring new clients and generating sales. Understanding these differences helps in choosing the right career path or job search focus.

What are the most commonly searched types of Account Services jobs in Virginia?

The most popular types of Account Services jobs in Virginia are:

What cities in Virginia are hiring for Account Services Manager jobs?

Cities in Virginia with the most Account Services Manager job openings:

What are popular job titles related to Account Services Manager jobs in VA?

For Account Services Manager jobs in VA, the most frequently searched job titles are:

Account Services Manager jobs near you
Infographic showing various Account Services Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $67,696 per year, or $32.5 per hour.

Service Account Manager

Protos Security

Roanoke, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Protos Security rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

9th of 118 rated security

Job description

Company: Protos Security
Job Title: Senior Service Agent
Reports To: Service Manager
Location: Roanoke VA, On-Site


Company Overview

Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S. Headquartered in Norwalk, CT, Protos also has offices in New York, Texas, Virginia, Illinois, California, Tennessee, and Georgia, as well as international locations in Canada and the UK.

We are a game changer in the security and software industry, revolutionizing how security is managed and delivered to make the world a safer place.


Position Summary

Protos is seeking a Senior Service Agent/Account Manager to join its National Operations Service Center in Roanoke, VA. Our work environment is fast paced, positive and stresses results oriented internal growth. 



Essential Duties & Responsibilities

  • To oversee a portfolio of National and Local customer’s security needs as it relates to guard service, off-duty police, and overall security programs across their footprint.
  • Act as primary point of contact for the Client and establish productive, professional relationships with key personnel within assigned Client accounts.
  • Proactively assess, clarify, and validate Client’s needs on an ongoing basis, communicate them internally as needed; develop plans and oversee delivery execution.
  • Lead solution development efforts that best address Clients’ needs, while coordinating the involvement of all necessary Company personnel.
  • Be the accountable point person with all rollouts of new business for each assigned Client. Direct the flow of information between each Client, the specific Company personnel, and Company departments involved in each roll-out, and vice versa.
  • Consistently communicate with your immediate supervisor on any recognition, issue or concern regarding your clients
  • To keep all matters of confidentiality only between you and the party involved
  • Address all client concerns and use discretion and independent judgement to determine when concerns reach a level that necessitates escalation
  • Prioritize client concerns and take the lead/ownership on any requests, issues, or questions from your clients
  • Approve time, make necessary changes/corrections, ensure proper Accounts Receivables and Payables processes are aligned with expected work orders
  • Coordinate with the Strategic Account Managers, Service Managers and Director to ensure clients are receiving the highest level of day-today service
  • Be prepared to follow and execute the rules of engagement if an assigned client has issues that require escalation (i.e. high level incidents affecting client property, loss of life or bodily injury to Protos’ vendor or client personnel)
  • Implement pricing strategy and process ownership in accordance to company strategy for customer’s temporary and emergency needs
  • Additional duties as directed by management


Qualifications & Experience

  • Bachelor's degree highly preferred. Degree from an accredited four-year college or university in Business, Marketing, or Criminal Justice; equivalent business experience will be considered.
  • Previous experience servicing client/customer accounts. Experience in account or portfolio management with high-touch service highly preferred.
  • Highly personable with excellent customer service skills.
  • Ownership of customer relationships.
  • Strong problem-solving and analytical skills.
  • Ability to analyze and execute alongside a team.
  • Excellent prioritization and time management abilities, strong collaborator, and leader
  • Process driven, detail oriented and highly organized.
  • Intermediate knowledge of office applications and ability to learn new software platforms as necessary.


Why You’ll Love Working With Us

At Protos Security, we are a community of driven professionals working together to make the world safer through technology and service. Here is what you can expect:

  • Purpose Driven Work – Every role contributes to building smarter, more secure environments
  • Growth Opportunities – Mentorship, cross functional projects, and career development
  • Collaborative Culture – Open communication, respect, and team first thinking
  • People First Values – Inclusive culture and generous employee support


Benefits Include:

  • Competitive compensation 
  • Health, Vision, Dental, and Life Insurance 
  • Employee Assistance Program 
  • FSA / HSA 
  • 401(k) with employer contribution 
  • Excellent Paid Time Off (24 days) 
  • Collaborative work environment (and great coffee!) 


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. 

The employee must occasionally lift and/or move up to 10 pounds. 

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.


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