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Account Manager Jobs in Rochester, NY (NOW HIRING)

Rent-A-Center

Account Manager

Rochester, NY · On-site

$18.20 - $18.70/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

mul

Sales - Account Manager

Rochester, NY · On-site

The Account Manager works to improve MCC Label's market position and achieve financial growth. This position defines long-term organizational strategic goals, builds key customer relationships ...

Noble Gas Solutions

Sales Account Manager

Rochester, NY · On-site

$80K - $100K/yr

Sales Account Managers needed for Rochester and Syracuse, NY accounts Lead the territory, unlock new markets, and fuel revenue growth Job Title: Sales Account Manager Reports to: Regional Sales ...

Paylocity

Account Manager II

Pittsford, NY · On-site

The Account Manager II delivers outstanding customer service by effectively utilizing available resources and prioritizing issues. The role involves meeting performance metrics through inbound and ...

Paylocity

Account Manager II

Pittsford, NY · On-site

The Account Manager II delivers outstanding customer service by effectively utilizing available resources and prioritizing issues. The role involves meeting performance metrics through inbound and ...

Paylocity

Executive Account Manager

Pittsford, NY · On-site

The Executive Account Manager provides telephone, email, and potentially on-site support to large revenue clients who contact Paylocity concerning payroll/HR practices, software operations, and other ...

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Account Manager information

See Rochester, NY salary details

$29.1K

$65K

$104.6K

How much do account manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for account manager in Rochester, NY is $64,968.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $77,500.00 per year, depending on experience, location, and employer.

What is the role of an account manager?

An account manager is responsible for maintaining and growing relationships with clients, ensuring their needs are met and providing ongoing support. They often coordinate with sales, marketing, and customer service teams, and may use CRM tools to track account activity and performance.

What does an Account Manager do?

An Account Manager is responsible for building and maintaining strong relationships with clients, ensuring their needs are met, and acting as the main point of contact between the client and the company. They coordinate with internal teams to deliver products or services that meet client expectations, handle client inquiries or concerns, and work to identify new business opportunities within existing accounts. Account Managers often oversee contract negotiations, manage account budgets, and strive to ensure client satisfaction to encourage repeat business.

What are the key skills and qualifications needed to thrive as an Account Manager, and why are they important?

To thrive as an Account Manager, you need strong relationship-building, negotiation, and project management skills, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software like Salesforce, data analysis tools, and proficiency in Microsoft Office are typically required. Exceptional communication, problem-solving, and organizational abilities help you stand out in managing client needs and expectations. These skills are crucial for maintaining client satisfaction, driving revenue growth, and fostering long-term business partnerships.

What is the average salary for an account manager?

The average salary for an account manager typically ranges from $55,000 to $85,000 per year, depending on experience, industry, and location. Many account managers also receive bonuses and commissions based on performance, and strong communication and sales skills are often essential for higher earning potential.

What Does an Account Manager Do?

The position of account manager is a common role in both the sales and advertising industries. While the day-to-day expectations may vary by industry, the basic expectations are the same. An account manager is a professional who manages the strategy and business relationship with their customers. After an account has been “won” by the company or agency in question, the account manager is responsible for helping the client reach their goals and ensuring a continued, positive, and profitable relationship. Account managers should understand their client’s long- and short-term needs, and leverage their company’s internal resources (strategy, customer service, creative, etc.) to help meet those goals. They serve as the client’s main point of contact, and will often provide recommendations or “upsells” to enhance their customer’s success.

What is the difference between Account Manager vs Customer Service Representative?

AspectAccount ManagerCustomer Service Representative
Required CredentialsRelevant experience, sometimes certifications in sales or account managementHigh school diploma or equivalent, customer service training
Work EnvironmentClient-facing, sales-driven, often in office or client sitesCall centers, retail, or office settings, direct customer interaction
Employer & Industry UsageUsed in sales, marketing, and B2B industriesCommon across retail, telecom, and service industries
Comparison Search IntentUnderstanding roles in client management and salesCustomer support and service roles

While both roles involve interacting with clients, Account Managers focus on maintaining and growing client accounts, often with sales responsibilities. Customer Service Representatives primarily handle customer inquiries and support. The roles differ in scope, with Account Managers having a strategic, relationship-building focus, whereas Customer Service Reps focus on resolving issues and providing assistance.

Do account managers earn a lot?

Account managers' salaries vary based on experience, industry, and location, but they generally earn competitive wages. In many cases, they receive bonuses or commissions tied to client retention and sales performance, which can increase total compensation. Entry-level positions typically start lower, while experienced account managers with strong skills can earn higher salaries.

Is an account manager a hard job?

An account manager role involves managing client relationships, meeting sales targets, and coordinating with internal teams, which can be demanding and require strong communication and organizational skills. The job's difficulty depends on factors such as workload, client expectations, and industry, but it often involves multitasking and problem-solving under pressure.

What are some common challenges Account Managers face when balancing client needs with company objectives?

Account Managers often navigate the delicate balance between meeting client expectations and aligning with their own organization's goals. This can involve managing multiple client accounts with differing priorities, ensuring timely communication, and sometimes having to negotiate or set boundaries to avoid overpromising. Effective Account Managers develop strong organizational skills and clear communication strategies to address these challenges while maintaining positive client relationships. Regular collaboration with internal teams is also crucial to deliver solutions that satisfy both clients and company standards.

Can account managers make a lot of money?

Account managers can earn a substantial income, especially with experience, strong client relationships, and performance-based bonuses. Salaries vary by industry, location, and company size, with some earning six-figure incomes through commissions and incentives.

What qualifications do I need for account management?

Account managers typically need a bachelor's degree in business, marketing, or a related field. Strong communication, interpersonal, and organizational skills are essential, along with experience in sales or customer service. Familiarity with customer relationship management (CRM) software is also beneficial.
More about Account Manager jobs
What are the most commonly searched types of Account jobs in Rochester, NY? The most popular types of Account jobs in Rochester, NY are:
What are popular job titles related to Account Manager jobs in Rochester, NY? For Account Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Account Manager jobs in Rochester, NY look for? The top searched job categories for Account Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Account Manager jobs? Cities near Rochester, NY with the most Account Manager job openings:
Account Manager jobs near you
Infographic showing various Account Manager job openings in Rochester, NY as of July 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, 25% Hybrid, and 25% Remote job distribution, with an average salary of $64,968 per year, or $31.2 per hour.

Account Manager

STERIS Instrument Management Services, Inc.

Rochester, NY • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 29 days ago

Job description

Position Summary

As an IMS Account Manager at STERIS, you are responsible for managing sales and building relationships with our Customers by prospecting new revenue opportunities within their territory and managing their existing accounts for maximum profitability. You are tasked to achieve a maximum sales profitability, growth and account penetration within assigned territory by managing existing accounts and prospecting revenue opportunities for the Instrument Management Services (IMS) portfolio.

This position will cover the Rochester/Syracuse, NY territory.

What you will do as an Account Manager

Utilize effective discovery questions to better understand our Customer's needs, Value Drivers, and challenges in obtaining business results.
Define STERIS IMS solutions in a way that differentiates our services from our competitors.
Develop and implement annual territory plan to drive pipeline and revenue targets.
Manage a territory and plan sales activities using good time management and prioritization skills.
Identify and pursue opportunities for new business. Close deals independently or bring in the appropriate resources to maximize chances of gaining the business.
Present quarterly/annual account reviews with each Customer.
Update the STERIS IMS CRM (Customer Relationship Management) system as required to document Customer information, sales activities, purchase orders, etc.
Plan and conduct regular educational sessions for Customers including in-service educational sessions, preventative maintenance inspections, inventories, and similar activities.
Resolve all Customer service issues by partnering with the appropriate business representative.

The Experience, Skills and Abilities Needed

Required
Bachelor's degree
3 years of successful sales experience including a proven track record of achieving sales goals
Must be able to be compliant with hospital/customer credentialing requirements

Preferred
Experience selling medical devices, services, or B2B products
Industry certifications such as IAHCSMM, AORN, CCSVP, and/or SGNA

#LI-TL1

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

Base Salary + Incentive Compensation Program
Vehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement)
Cell Phone + Technology Stipend
Robust Sales Training Program
Flexible Time Off + 9 Corporate Holidays Per Year
Excellent Healthcare, Dental, and Vision Benefits
Healthcare and Dependent Flexible Spending Accounts
Long/Short Term Disability Coverage
401(k) with a Company Match
Parental Leave
Tuition Reimbursement Program
Additional Add-On Benefits/Discounts

Employment Type: FULL_TIME

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