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Customer Account Manager Jobs in Rochester, NY (NOW HIRING)

Assa Abloy

Customer Account Representative

Rochester, NY · On-site

$50K - $52K/yr

Manager of Customer Excellence Location: Rochester, NY Classification: Non-Exempt, Full-Time Annual Salary: $50,000-$52,000 Position Summary The Customer Account Representative (CAR) is responsible ...

ASSA ABLOY

Customer Account Representative

Gates, NY · On-site

$50K - $52K/yr

Manager of Customer Excellence Location: Rochester, NY Classification: Non-Exempt, Full-Time Annual Salary: $50,000-$52,000 Position Summary The Customer Account Representative (CAR) is responsible ...

ASSA ABLOY

Customer Account Representative

Rochester, NY · On-site

$50K - $52K/yr

Manager of Customer Excellence Location: Rochester, NY Classification: Non-Exempt, Full-Time Annual Salary: $50,000-$52,000 Position Summary The Customer Account Representative (CAR) is responsible ...

Butler/Till, Inc.

Field Account Manager

Rochester, NY · On-site +1

$49K - $72K/yr

This role combines managing existing customer accounts with actively driving sales within those accounts, focusing on building strong relationships, identifying new growth opportunities, and ensuring ...

Rent-A-Center

Account Manager

Canandaigua, NY · On-site

$18.20 - $18.70/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

Rent-A-Center

Account Manager

Rochester, NY

$18.20 - $18.70/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

Rent-A-Center

Account Manager

Rochester, NY

$18.20 - $18.70/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

Rent-A-Center

Account Manager

Rochester, NY · On-site

$18.20 - $18.70/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

Rent-A-Center

Account Manager

Canandaigua, NY · On-site

$18.20 - $18.70/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

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Showing results 1-20

All JobsCustomer Account JobsCustomer Account Manager JobsCustomer Account Manager Jobs in Rochester, NY

Customer Account Manager information

See Rochester, NY salary details

$25.7K

$46.7K

$74K

How much do customer account manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for customer account manager in Rochester, NY is $46,700.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $53,300.00 per year, depending on experience, location, and employer.

How does a customer account manager typically balance proactive client outreach with responding to daily inquiries?

Customer Account Managers often juggle planned client check-ins and strategy meetings with the need to address ad hoc questions or issues that arise throughout the day. Effective time management and prioritization are key, as you'll need to ensure clients feel supported while also driving long-term account growth. Many teams use CRM tools and scheduling systems to stay organized and maintain regular communication. Collaborating closely with sales, support, and product teams helps you resolve client concerns efficiently and identify upselling or renewal opportunities.

What is the difference between Customer Account Manager vs Sales Representative?

AspectCustomer Account ManagerSales Representative
Primary RoleManage existing customer accounts, ensure satisfaction, and foster long-term relationshipsIdentify prospects, promote products, and close new sales
Work EnvironmentCustomer service settings, client meetings, account reviewsSales meetings, trade shows, cold calling
CredentialsCustomer service skills, industry knowledge, sometimes CRM certificationsSales skills, product knowledge, often sales certifications

The main difference is that Customer Account Managers focus on maintaining and growing existing client relationships, while Sales Representatives primarily seek new clients and sales opportunities. Both roles require strong communication skills and industry knowledge, but their core objectives differ—retention versus acquisition.

How much does a customer account manager get paid?

The average salary for a customer account manager typically ranges from $50,000 to $75,000 per year, depending on experience, industry, and location. Salaries can increase with certifications, advanced skills, and years of experience in the field.

What does a customer account manager do?

A Customer Account Manager is responsible for building and maintaining strong relationships with clients to ensure their satisfaction and loyalty. They handle client accounts, address concerns, resolve issues, and identify opportunities to offer additional products or services. Their role involves acting as the main point of contact between the company and its customers, coordinating with internal teams to meet client needs, and ensuring that service delivery meets agreed standards. By managing customer accounts effectively, they contribute to customer retention and business growth.

What are the key skills and qualifications needed to thrive as a customer account manager?

To thrive as a Customer Account Manager, you need strong relationship management skills, sales acumen, and typically a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce, Microsoft Office Suite, and data analysis tools is commonly required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client issues effectively. These skills ensure high customer satisfaction, client retention, and the achievement of business growth objectives.
What are the most commonly searched types of Customer Account jobs in Rochester, NY? The most popular types of Customer Account jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Account Manager jobs? Cities near Rochester, NY with the most Customer Account Manager job openings:
Customer Account Manager jobs near you

Customer Account Representative

Alphabe Insight

Rochester, NY • On-site

$51K - $55K/yr

Other

Re-posted 15 days ago

Job description

Customer Account Representative

At Elevare Branding, we believe in the power of strategic communication and meaningful brand experiences. We partner with businesses to elevate their presence through thoughtful advertising, creative execution, and strong market positioning. Our team is built on collaboration, professionalism, and a commitment to delivering high-quality results for our clients.

Job Description

We are seeking a Customer Account Representative to serve as a key point of contact between the company and our clients. This role is ideal for a detail-oriented professional who thrives in a client-focused environment and enjoys maintaining long-term relationships. You will play an essential role in ensuring client satisfaction, coordinating account needs, and supporting internal teams to deliver consistent service excellence.

Responsibilities

  • Act as the primary contact for assigned customer accounts
  • Build and maintain strong, professional relationships with clients
  • Address client inquiries and ensure timely resolution of requests
  • Coordinate with internal departments to support account needs
  • Maintain accurate records and documentation of client interactions
  • Monitor account activity and identify opportunities for improvement
  • Ensure a high standard of service and client satisfaction at all times
Qualifications
  • Strong communication and interpersonal skills
  • Professional demeanor with a client-first mindset
  • Excellent organizational and time-management abilities
  • Ability to work independently and collaboratively within a team
  • Attention to detail and problem-solving skills
  • Comfortable working in a structured, performance-driven environment
Additional Information
  • Competitive salary ($51,000 – $55,000)
  • Growth opportunities within a professional organization
  • Structured training and skill development
  • Supportive and collaborative work environment
  • Stable, full-time position with long-term career potential

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