ZipRecruiter

Log In

1

Client Account Manager Jobs in Rochester, NY (NOW HIRING)

Paylocity

Client Account Executive

Pittsford, NY · On-site

The Client Account Executive is responsible for generating additional revenue through the client ... Handle objections and collaborate with Sales Managers to determine strategic sales approaches.

Paylocity

Client Account Executive

Pittsford, NY · On-site

The Client Account Executive is responsible for generating additional revenue through the client ... Handle objections and collaborate with Sales Managers to determine strategic sales approaches.

Paylocity

Client Account Executive

Pittsford, NY · On-site

The Client Account Executive is responsible for generating additional revenue through the client ... Handle objections and collaborate with Sales Managers to determine strategic sales approaches.

Paylocity

Client Account Executive

Pittsford, NY · On-site

The Client Account Executive is responsible for generating additional revenue through the client ... Handle objections and collaborate with Sales Managers to determine strategic sales approaches.

NFP Corp

Account Manager, Surety

Pittsford, NY · On-site

$60K - $98K/yr

The position requires day-to-day client servicing for a specific set of clients and entails a great deal of verbal, electronic and other written communications. You will manage the day-to-day ...

NFP Corp

Account Manager, Surety

Pittsford, NY · On-site

$60K - $98K/yr

The position requires day-to-day client servicing for a specific set of clients and entails a great deal of verbal, electronic and other written communications. You will manage the day-to-day ...

Aon

Account Manager, Surety

Pittsford, NY · On-site

$60K - $98K/yr

The position requires day-to-day client servicing for a specific set of clients and entails a great deal of verbal, electronic and other written communications. You will manage the day-to-day ...

New

NFP Corp

Account Manager, Surety

Pittsford, NY · On-site

$60K - $98K/yr

The position requires day-to-day client servicing for a specific set of clients and entails a great deal of verbal, electronic and other written communications. You will manage the day-to-day ...

Paychex

PIA Major Account Manager

Rochester, NY · Remote

$65K - $103K/yr

Your duties will include managing a portfolio of client accounts, developing new business opportunities, and ensuring clients receive exemplary service while meeting their insurance needs. Acts as a ...

USI Insurance Services

EB Account Manager

Rochester, NY · On-site

The EB Senior Account Manager is responsible for managing our largest and most complex employee ... Lead client renewals, analyze utilization results, and negotiate with carriers on terms, conditions ...

GardaWorld

Security Account Manager

Rochester, NY

$28.04/hr

Supervise the day-to-day service provided to the client and ensure service is of the highest ... General Account Manager responsibilities include, but are not limited to: * Supervise the day-to ...

New

next page

Showing results 1-20

All JobsClient Account JobsClient Account Manager JobsClient Account Manager Jobs in Rochester, NY

Client Account Manager information

See Rochester, NY salary details

$25.7K

$46.7K

$74K

How much do client account manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for client account manager in Rochester, NY is $46,700.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $53,300.00 per year, depending on experience, location, and employer.

What does a client account manager do?

A Client Account Manager is responsible for managing relationships with clients, ensuring their needs are met, and acting as the main point of contact between the client and the company. They oversee client accounts, address concerns or issues, and work to deliver solutions that satisfy both the client and the business. Their role often includes coordinating with internal teams, tracking the progress of projects, and identifying opportunities for upselling or improving client satisfaction. Strong communication and problem-solving skills are essential for success in this role.

How does a client account manager typically collaborate with sales, marketing, and product teams to support client needs?

Client Account Managers serve as a bridge between clients and internal teams, frequently collaborating with sales to identify upsell opportunities and ensure contract renewals. They work closely with marketing to align on campaigns or materials tailored to client goals, and coordinate with product teams to communicate client feedback or request features. This cross-functional teamwork ensures clients receive comprehensive support and that their evolving needs are addressed efficiently, making strong communication and organizational skills essential for success in this role.

What are the key skills and qualifications needed to thrive as a client account manager, and why are they important?

To excel as a Client Account Manager, you need strong relationship-building skills, sales or account management experience, and often a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, data analysis tools, and project management systems is typically required. Excellent communication, problem-solving abilities, and adaptability help you stand out when managing client needs and expectations. These skills are crucial for fostering client satisfaction, retaining business, and driving revenue growth.

What is the difference between Client Account Manager vs Customer Service Representative?

AspectClient Account ManagerCustomer Service Representative
Required CredentialsBachelor's degree often preferred; experience in sales or account managementHigh school diploma or equivalent; on-the-job training
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, or online support
Employer & Industry UsageFinancial services, marketing, consultingRetail, telecommunications, e-commerce
Search & Comparison IntentManaging client accounts, building relationshipsHandling customer inquiries, resolving issues

The main difference is that Client Account Managers focus on maintaining and growing client relationships, often managing multiple accounts and strategic planning. Customer Service Representatives primarily handle customer inquiries and resolve issues, providing support and ensuring customer satisfaction. While both roles involve communication skills, the Client Account Manager role is more strategic and relationship-driven, whereas Customer Service Representatives focus on transactional support.

How much does a client account manager get paid?

The average salary for a client account manager typically ranges from $50,000 to $85,000 per year, depending on experience, industry, and location. Many roles also include bonuses and commissions based on performance, and strong communication and CRM skills are often required.

What are popular job titles related to Client Account Manager jobs in Rochester, NY?

For Client Account Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Client Account Manager jobs in Rochester, NY look for?

The top searched job categories for Client Account Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Client Account Manager jobs?

Cities near Rochester, NY with the most Client Account Manager job openings:

Client Account Manager jobs near you
Infographic showing various Client Account Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $46,700 per year, or $22.5 per hour.

Professional, Client Account Services

Cotality

Rochester, NY • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 5 days ago

Job description

At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

What is the role?
The Professional, Client Account Services position offers a combination of technical support and communication to clients that utilize Cotality products and technology solutions. At its core, the role bridges the gap between client requests and the various internal teams of Cotality required to complete these requests. The position also requires a certain level of configuration of various Cotality applications. Critical thinking and highly polished client communication skills are paramount to provide ongoing support of our clients' complex technical needs.
What will you be doing?

  • Technical Liaison: You act as the primary bridge, translating complex client needs into actionable tasks for internal product and engineering teams.

  • Application Configuration: You won't just talk about the software; you will get "under the hood" to configure and fine-tune Cotality applications to meet specific client workflows.

  • Strategic Communication: You are responsible for managing expectations and delivering professional, clear updates on complex technical issues.

  • Problem Solving: Using critical thinking to diagnose why a solution isn't working and determining which internal resources are needed to fix it.

  • Requirements Engineering: You act as a translator, gathering raw business needs from clients and converting them into precise technical specifications for developers and database admins.

  • End-to-End Troubleshooting: You own the "problem-to-resolution" pipeline. This involves diagnosing deep-seated issues and ensuring the final fix meets performance and data integrity standards.

  • Application Lifecycle Management: Beyond initial setup, you perform ongoing configurations and updates to ensure the software evolves alongside the client's business.

  • Technical Project Leadership: You lead application change projects. This means using project management frameworks to track statuses, hit deadlines, and keep all stakeholders informed.

  • Strategic Risk Management: You proactively identify potential technical or timeline risks, creating "Plan B" mitigation strategies before issues impact the client.

  • Cross-Functional Orchestration: You serve as the central hub connecting Account Management, DBA, Product Development, and System Engineering to ensure everyone is pulling in the same direction.

Job Qualifications:

Education Qualifications

  • Bachelor's Degree or equivalent work experience in similar role.

Experience:

  • 1-3 years Working experience in product implementation, technical or client support role. Required

  • Experience with SQL and/or programming language Preferred

Are you the right fit?

  • Critical thinking and strong problem-solving skills.

  • Excellent written and verbal communication skills; including the ability to parse out the required details from client requests.

  • Technical project management/coordination skills.

  • Ability to immediately adapt to changing requirements and conditions.

  • Ability to understand client's business needs/requirements and effectively communicate issues to a range of audience members.

  • Familiarity with real estate concepts is considered an asset.

#LI-RS1

Annual Pay Range:

55,900 - 75,000 USD

Application Window:

This opportunity is expected to remain posted through the date identified below, subject to business needs.

2026-08-25

Thrive with Cotality

At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.

Highlights, depending on role classification, include:

  • Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.

  • Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.

  • Health: Multiple medical plan options with mental health and wellness support offerings.

  • Retirement: 401(k) with company match and vesting after one year.

  • Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.

  • Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

Cotality is an Equal Opportunityemployer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law. Cotalitymaintains a Drug-Free Workplace.

Cotality is fully committed to a work environment that embraces everyone's uniquecontributions, experiences and values. We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package. We are better together when we support and recognize our differences.

Privacy Policy

Global Applicant Privacy Policy

By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.

Connect with us on social media! Click on the quicklinks below to find out more about our company and associates

Apply