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Customer Experience Account Manager Jobs in Rochester, NY

LandPro Equipment, LLC

Ag Customer Account Manager

Avon, NY · On-site

$65K - $150K/yr

... customer experience. This is a relationship-driven sales role for someone who enjoys helping ... What You'll Do As an Ag Customer Account Manager , you will: * manage and grow relationships with ...

LandPro Equipment, LLC

Ag Customer Account Manager

Avon, NY · On-site

$65K - $150K/yr

... customer experience. This is a relationship-driven sales role for someone who enjoys helping ... What You'll Do As an Ag Customer Account Manager , you will: * manage and grow relationships with ...

LandPro Equipment LLC

Ag Customer Account Manager

Avon, NY · On-site

$65K - $150K/yr

Ag Customer Account Manager Avon, NY ( Apply Description Why LandPro Equipment? We're proud to be a ... customer experience. This is a relationship-driven sales role for someone who enjoys helping ...

QuidelOrtho

Customer Experience Manager

Rochester, NY · On-site

Experience managing agencies, vendors, and external partners * Familiarity with CRM, marketing ... Agencypartners, Third-partyvendors, Customer and prospect accounts, and Industry Agencies The Work ...

Tesla

Customer Experience Specialist

Rochester, NY · On-site

$19.30 - $27.54/hr

Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ... Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible ...

Butler/Till

Customer Experience Specialist

Rochester, NY · On-site

$17.50 - $22/hr

Manage and maintain client connections for assigned clients Content Posting & Scheduling * Post ... Experience using customer service systems and tools * Familiarity with Social Media platforms

Butler/Till, Inc.

Field Account Manager

Rochester, NY · On-site +1

$49K - $72K/yr

SUMMARY The Field Account Manager is a results-driven team player passionate about customer experience and overall account growth. Field Account Managers make a daily impact by providing stellar ...

Rent-A-Center

Account Manager

Canandaigua, NY

$18.20 - $18.70/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

Rent-A-Center

Account Manager

Rochester, NY

$18.20 - $18.70/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

Rent-A-Center

Account Manager

Newark, NY

$18.20 - $18.70/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

Rent-A-Center

Account Manager

Rochester, NY

$18.20 - $18.70/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

Rent-A-Center

Account Manager

Newark, NY · On-site

$18.20 - $18.70/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

Rent-A-Center

Account Manager

Rochester, NY · On-site

$18.20 - $18.70/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

Rent-A-Center

Account Manager

Canandaigua, NY · On-site

$18.20 - $18.70/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

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All JobsCustomer Experience Account JobsCustomer Experience Account Manager JobsCustomer Experience Account Manager Jobs in Rochester, NY

Customer Experience Account Manager information

See Rochester, NY salary details

$25.7K

$46.7K

$74K

How much do customer experience account manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer experience account manager in Rochester, NY is $46,700.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $53,300.00 per year, depending on experience, location, and employer.

What is a customer experience account manager?

A Customer Experience Account Manager is a professional responsible for managing client relationships and ensuring customers have a positive experience with a company's products or services. They serve as the main point of contact for clients, addressing concerns, resolving issues, and identifying opportunities to improve customer satisfaction. Additionally, they often collaborate with sales, support, and product teams to deliver tailored solutions that meet client needs. Their goal is to foster long-term loyalty and drive business growth through exceptional customer service.

How does a customer experience account manager typically collaborate with other departments to resolve client concerns?

Customer Experience Account Managers work closely with teams such as sales, product development, and customer support to address client needs and ensure satisfaction. When a client raises a concern, the Account Manager acts as a liaison, gathering information from the relevant departments, coordinating responses, and ensuring timely resolution. This cross-functional collaboration helps maintain strong client relationships and often leads to process improvements based on customer feedback. Effective communication and teamwork are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer experience account manager, and why are they important?

To thrive as a Customer Experience Account Manager, you need strong relationship management, problem-solving abilities, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management systems is typically required. Outstanding communication, active listening, and conflict resolution skills help you build trust and proactively address client needs. These competencies ensure customer satisfaction, retention, and the overall success of both client relationships and company objectives.

What is the difference between Customer Experience Account Manager vs Customer Service Representative?

AspectCustomer Experience Account ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer experience or account managementHigh school diploma or equivalent; on-the-job training
Work EnvironmentClient-facing, strategic, often in office or remote settingsCall centers, retail, or online support channels
Employer & IndustryTech, finance, retail companies focusing on client retentionRetail, telecom, hospitality sectors
Search & Comparison IntentUnderstanding roles in account management and customer experienceCustomer support and service roles

The Customer Experience Account Manager focuses on building long-term client relationships, strategizing to improve customer satisfaction, and managing accounts. In contrast, a Customer Service Representative handles direct customer inquiries, resolves issues, and provides support. While both roles aim to enhance customer satisfaction, the Account Manager has a broader, strategic focus on retention and experience management.

What are popular job titles related to Customer Experience Account Manager jobs in Rochester, NY?

For Customer Experience Account Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Customer Experience Account Manager jobs in Rochester, NY look for?

The top searched job categories for Customer Experience Account Manager jobs in Rochester, NY are:

Customer Experience Account Manager jobs near you
Infographic showing various Customer Experience Account Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $46,700 per year, or $22.5 per hour.

Ag Customer Account Manager

Avon, NY • On-site

LandPro Equipment, LLC
Machinery Manufacturing • 201 - 500 employees
Learn more about LandPro Equipment, LLCexternal

$65K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Why LandPro Equipment?
We're proud to be a trusted John Deere dealer serving communities across New York, Ohio, and Pennsylvania but what sets us apart is how we show up every day.
Our goal is simple, to be the most respected dealership by living our PRO values: Professionalism, Respect, and Outstanding Service.
At LandPro Equipment, our team members aren't just employees, they're PROs.
A Day in the Life of an Agricultural Customer Account Manager
As an Ag Customer Account Manager, most of your time is spent where it matters most-with customers.
Your day may include visiting farms and operations, learning about customer goals, recommending equipment solutions, discussing parts or service needs, reviewing trade opportunities, or demonstrating new equipment in the field.
You'll stay closely connected to your assigned accounts while partnering internally with service, parts, technology, and sales leadership to make sure LandPro delivers a best-in-class customer experience.
This is a relationship-driven sales role for someone who enjoys helping customers grow their operation while building a strong book of business.
Every day is different, but the goal is always the same: grow the relationship, solve problems, and take care of the customer.
What You'll Do
As an Ag Customer Account Manager, you will:
  • manage and grow relationships with an assigned list of agricultural customers
  • sell new and used equipment, parts, service, and technology solutions
  • understand each customer's operation and identify opportunities to improve productivity
  • conduct on-site customer visits and field demonstrations
  • maintain current knowledge of equipment, financing, warranties, and risk management options
  • coordinate with internal specialists (sales leadership, technology, parts, service) to support customer needs
  • evaluate trade-in opportunities and coordinate equipment valuations
  • maintain accurate customer activity, quotes, and pipeline information in CRM systems
  • follow a defined sales process from prospecting through close
  • monitor local market trends and competitor activity

What You Bring
You'll be a great fit for this Agricultural Customer Account Manager role if you:
  • enjoy building long-term customer relationships
  • communicate well with owners, operators, and decision-makers
  • are self-motivated and comfortable working independently in the field
  • understand how to ask questions, solve problems, and earn trust
  • stay organized and follow through consistently
  • thrive in a role where every day looks different

What You Need to be a LandPro Ag Customer Account Manager:
  • sales, customer service, account management, or business development experience
  • ability to travel to customer locations on a daily basis
  • strong relationship-building and communication skills
  • organizational skills with the ability to manage multiple accounts and priorities
  • comfort using Microsoft Office, internet tools, and CRM/software systems
  • flexibility to work seasonal hours when business demands require it
  • valid driver's license with clean driving record

It's a Plus if You Have:
  • equipment sales experience
  • agriculture background or experience working with farm customers
  • knowledge of John Deere or competitive agricultural equipment
  • associate or bachelor's degree in business, marketing, agriculture, or related field
  • experience with financing, trade-ins, or consultative selling

What We Offer
At LandPro, we invest in helping you grow, not just do a job.
• $65,000-$150,000/Year Earning Potential
• Paid Time Off (PTO) that grows with you + Paid Holidays
• Medical, Dental, Vision, Life Insurance, and Short-Term Disability
• 401K with Company Match + Access to Empeople
• Access to John Deere University + Earn While You Learn Program
• Employee Discount on Equipment & Parts
LandPro Equipment is an Equal Opportunity Employer. We are proud to recruit, hire, and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.
Salary Description
$65,000-$150,000/year

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