ZipRecruiter

Log In

1

Customer Experience Account Manager Jobs (NOW HIRING)

Stord, Inc.

Customer Experience Manager

Las Vegas, NV · On-site

As a Customer Experience Manager I, you will serve as the primary liaison between customers and ... Partner with account leadership on business transformation efforts to enhance service processes ...

RPM

Dealer Account Manager

West Palm Beach, FL · On-site

Dealer Account Manager RPM + DCAT RPM is an international non-asset-based logistics and supply ... This role integrates dispatching, customer experience, and operational decision-making into one ...

GSK

Account Manager - San Jose, CA

San Jose, CA

... customer experience. * Manage the territory budget to support sales and marketing activities ... Account Manager 7: Minimum 3 years of biotech/pharmaceutical experience required Preferred ...

Cirrus Aircraft

Account Manager - SF50

Alcoa, TN · On-site

Job Summary The Flight Training Account Manager enhances the customers' experience before, during and after flight training in order build lifelong customer/owner relationships. This position is the ...

next page

Showing results 1-20

All JobsCustomer Experience Account Manager Jobs

Customer Experience Account Manager information

See salary details

$26K

$47.3K

$75K

How much do customer experience account manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for customer experience account manager in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Experience Account Manager vs Customer Service Representative?

AspectCustomer Experience Account ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer experience or account managementHigh school diploma or equivalent; on-the-job training
Work EnvironmentClient-facing, strategic, often in office or remote settingsCall centers, retail, or online support channels
Employer & IndustryTech, finance, retail companies focusing on client retentionRetail, telecom, hospitality sectors
Search & Comparison IntentUnderstanding roles in account management and customer experienceCustomer support and service roles

The Customer Experience Account Manager focuses on building long-term client relationships, strategizing to improve customer satisfaction, and managing accounts. In contrast, a Customer Service Representative handles direct customer inquiries, resolves issues, and provides support. While both roles aim to enhance customer satisfaction, the Account Manager has a broader, strategic focus on retention and experience management.

What are the key skills and qualifications needed to thrive as a Customer Experience Account Manager, and why are they important?

To thrive as a Customer Experience Account Manager, you need strong relationship management, problem-solving abilities, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management systems is typically required. Outstanding communication, active listening, and conflict resolution skills help you build trust and proactively address client needs. These competencies ensure customer satisfaction, retention, and the overall success of both client relationships and company objectives.

What is a Customer Experience Account Manager?

A Customer Experience Account Manager is a professional responsible for managing client relationships and ensuring customers have a positive experience with a company's products or services. They serve as the main point of contact for clients, addressing concerns, resolving issues, and identifying opportunities to improve customer satisfaction. Additionally, they often collaborate with sales, support, and product teams to deliver tailored solutions that meet client needs. Their goal is to foster long-term loyalty and drive business growth through exceptional customer service.

How does a Customer Experience Account Manager typically collaborate with other departments to resolve client concerns?

Customer Experience Account Managers work closely with teams such as sales, product development, and customer support to address client needs and ensure satisfaction. When a client raises a concern, the Account Manager acts as a liaison, gathering information from the relevant departments, coordinating responses, and ensuring timely resolution. This cross-functional collaboration helps maintain strong client relationships and often leads to process improvements based on customer feedback. Effective communication and teamwork are essential for success in this role.
More about Customer Experience Account Manager jobs
What cities are hiring for Customer Experience Account Manager jobs? Cities with the most Customer Experience Account Manager job openings:
What states have the most Customer Experience Account Manager jobs? States with the most job openings for Customer Experience Account Manager jobs include:
What job categories do people searching Customer Experience Account Manager jobs look for? The top searched job categories for Customer Experience Account Manager jobs are:
Customer Experience Account Manager jobs near you
Infographic showing various Customer Experience Account Manager job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 66% Full Time, 29% Part Time, and 2% Temporary. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,331 per year, or $22.8 per hour.
Customer Experience Account Manager

Customer Experience Account Manager

Ignite Visibility

Austin, TX • Remote

$20K/mo

Full-time

Posted 5 days ago

Job description

Ignite Visibility is seeking a dedicated Customer Experience Account Manager to support our customers, primarily home service contractors, who use our growing Radius lead generation platforms. Reporting to the Director of Customer Experience, you will be responsible for providing best-in-class service to a growing customer base through proactive communication channels, including phone, email, text, and Slack. The ideal candidate possesses a strong passion for operational and strategic excellence, team engagement, and creating exceptional customer experiences.

Compensation plan:

Base: $50k - $55k salary range
Commission: up to $20K on target commission earnings based on performance
Core Responsibilities

  • Proactive outreach to your portfolio of customers by phone, email, and text; impeccable prose and time management is required

  • Lead web conference Business Reviews for customers

  • Attend conferences and networking events

  • Schedule and lead check-in meetings for existing customers needing ongoing training

  • Identify opportunities to increase revenue with existing customers

  • Collaborate with sales, production and other functions, ensuring cohesive communications to our customers

  • Meet team goals & OKRs

  • Be a product expert for our customers and Support team members

  • Maintaining our high retention rate

  • Monthly collections

  • Own all communication and customer journey for your book of business, ranging from 500-600 accounts

Skills and Experience

  • Commitment to providing "wow" service experiences, building on (and improving upon) our very high recommendation rate

  • Superb telephone etiquette

  • Eloquent prose skills

  • Proficiency with MS Outlook, Word and Excel

  • Experience with Salesforce is required

  • Web-savvy, comfortable with social media tools and all things web-related

  • Outstanding organizational skills, with strong follow-through on tasks

  • High energy, positive attitude

  • A serious interest in learning, and sharing those learnings with others for the betterment of the organization

  • Experience working with clients around retention is required

  • Excellent time management skills

  • Excellent problem solver, with a strong focus on The Why