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Customer Experience Account Manager Jobs (NOW HIRING)

ecore

Account Manager_Customer Experience

Lancaster, PA · Hybrid

$55K - $60K/yr

As an Account Manager, you'll serve as the primary liaison between customers and internal teams--managing orders, solving problems, and ensuring a seamless customer experience. This role is designed ...

Augeo

Gifting Experience Account Manager

$65K - $75K/yr

Summary We're looking for a Gifting Experience Account Manager who brings together strong client instincts, thoughtful strategy, and disciplined follow-through. This role sits at the intersection of ...

GSK

Account Manager - South Boston

Boston, MA · On-site

... customer experience. * Manage the territory budget to support sales and marketing activities ... Account Manager 7: Minimum 3 years of biotech/pharmaceutical experience required Preferred ...

| | Copilot CRM

Customer Experience Associate

Ferndale, WA · On-site

$17.25 - $23/hr

... CRM that includes automated key performance indicators about their business metrics. We are driven ... Jump into the final stage of sales calls to make a warm handoff, walk new customers through account ...

Alarm Detection Systems

Account Manager

Denver, CO · On-site

Background & Experience * Account management, sales, customer service, or business development ... experience. * Bachelor's degree in Business, Marketing, Sales, or a related field. * Experience in ...

Bridgeway

Customer Account Manager

Humble, TX · On-site

Proven experience in third-party logistics, freight brokerage or transportation account management ... Proficiency in CRM and transportation management systems. * Results-driven mindset with a focus on ...

Bridgeway

Customer Account Manager

Humble, TX · On-site

Proven experience in third-party logistics, freight brokerage or transportation account management ... Proficiency in CRM and transportation management systems. * Results-driven mindset with a focus on ...

talentpluto

Customer Experience Manager

New York, NY · On-site

The customer experience organization spans support, account management, activations, and tax, and it is scaling quickly alongside the rest of the business. This is a chance to step into a high-growth ...

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Customer Experience Account Manager information

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$26K

$47.3K

$75K

How much do customer experience account manager jobs pay per year?

As of Jul 23, 2026, the average yearly pay for customer experience account manager in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Customer Experience Account Manager, earning $300,000 annually typically requires senior-level experience, a strong track record in client management, and often involves bonuses or commissions. High-paying roles in this field are usually found in large corporations or specialized industries, and may require advanced certifications or skills in data analysis and strategic planning.

What is the difference between Customer Experience Account Manager vs Customer Service Representative?

AspectCustomer Experience Account ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer experience or account managementHigh school diploma or equivalent; on-the-job training
Work EnvironmentClient-facing, strategic, often in office or remote settingsCall centers, retail, or online support channels
Employer & IndustryTech, finance, retail companies focusing on client retentionRetail, telecom, hospitality sectors
Search & Comparison IntentUnderstanding roles in account management and customer experienceCustomer support and service roles

The Customer Experience Account Manager focuses on building long-term client relationships, strategizing to improve customer satisfaction, and managing accounts. In contrast, a Customer Service Representative handles direct customer inquiries, resolves issues, and provides support. While both roles aim to enhance customer satisfaction, the Account Manager has a broader, strategic focus on retention and experience management.

Can I be an account manager with customer service experience?

Yes, customer service experience is valuable for a Customer Experience Account Manager role, as it helps develop communication, problem-solving, and client management skills. Many employers consider customer service backgrounds a strong foundation, especially when combined with knowledge of CRM tools and a customer-focused approach.

What are the key skills and qualifications needed to thrive as a Customer Experience Account Manager, and why are they important?

To thrive as a Customer Experience Account Manager, you need strong relationship management, problem-solving abilities, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management systems is typically required. Outstanding communication, active listening, and conflict resolution skills help you build trust and proactively address client needs. These competencies ensure customer satisfaction, retention, and the overall success of both client relationships and company objectives.

What does a customer account manager do?

A customer experience account manager is responsible for maintaining and strengthening relationships with clients, ensuring their needs are met and issues are resolved promptly. They often coordinate with sales, support, and product teams, utilize CRM tools, and analyze customer feedback to improve satisfaction and retention.

What is a Customer Experience Account Manager?

A Customer Experience Account Manager is a professional responsible for managing client relationships and ensuring customers have a positive experience with a company's products or services. They serve as the main point of contact for clients, addressing concerns, resolving issues, and identifying opportunities to improve customer satisfaction. Additionally, they often collaborate with sales, support, and product teams to deliver tailored solutions that meet client needs. Their goal is to foster long-term loyalty and drive business growth through exceptional customer service.

How does a Customer Experience Account Manager typically collaborate with other departments to resolve client concerns?

Customer Experience Account Managers work closely with teams such as sales, product development, and customer support to address client needs and ensure satisfaction. When a client raises a concern, the Account Manager acts as a liaison, gathering information from the relevant departments, coordinating responses, and ensuring timely resolution. This cross-functional collaboration helps maintain strong client relationships and often leads to process improvements based on customer feedback. Effective communication and teamwork are essential for success in this role.

How much does a customer experience manager earn?

The average salary for a Customer Experience Account Manager typically ranges from $50,000 to $85,000 annually, depending on experience, location, and industry. Senior or specialized roles may earn higher salaries, and additional compensation can include bonuses and benefits.
More about Customer Experience Account Manager jobs
What cities are hiring for Customer Experience Account Manager jobs? Cities with the most Customer Experience Account Manager job openings:
What states have the most Customer Experience Account Manager jobs? States with the most job openings for Customer Experience Account Manager jobs include:
What job categories do people searching Customer Experience Account Manager jobs look for? The top searched job categories for Customer Experience Account Manager jobs are:
Customer Experience Account Manager jobs near you
Infographic showing various Customer Experience Account Manager job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $47,331 per year, or $22.8 per hour.

Account Manager_Customer Experience

ecore

Lancaster, PA • Hybrid

$55K - $60K/yr

Other

Posted 15 hours ago

Job description

Salary: $55,000–$60,000
Schedule: Hybrid to Lancaster, PA 

Overview

We’re seeking a proactive, detail-oriented Account Manager to join our team. This role is ideal for someone who thrives in a fast-paced, made-to-order manufacturing environment and enjoys owning customer relationships end-to-end.

As an Account Manager, you’ll serve as the primary liaison between customers and internal teams—managing orders, solving problems, and ensuring a seamless customer experience. This role is designed for long-term account ownership and growth, offering the opportunity to make process improvements and contribute innovative ideas.

What You’ll DoOrder Management & Processing
  • Review and validate purchase orders for accuracy and completeness
  • Enter and manage orders (customer, internal, sample, claims, NPD) in ERP (Epicor or similar)
  • Verify pricing, manufacturing yields, and order details
  • Process order changes, payments, credits, and ensure on-time shipment
  • Maintain documentation including POs, order confirmations, and acknowledgments
Customer Experience & Account Management
  • Deliver exceptional, responsive customer service across all channels
  • Build strong, long-term customer relationships and act as the account owner
  • Proactively resolve issues and recommend solutions with minimal oversight
  • Guide customers through products, documentation, and resources
Quoting & Pricing
  • Prepare quotes and Pro Forma invoices in collaboration with Sales
  • Manage freight quoting and resolve billing discrepancies
  • Coordinate custom/logo quotes with internal or external partners
  • Promote available inventory and special programs
Logistics & Issue Resolution
  • Manage lead times, expedite requests, and delivery timelines
  • Coordinate with production, shipping, and quality teams to resolve issues
  • Process RMAs, claims, and delivery issues efficiently
Account Setup & Administration
  • Onboard new customers (account setup, portals, payment/credit terms)
  • Maintain accurate customer data and account notes in ERP
  • Capture project and market data for reporting
Cross-Functional Collaboration
  • Partner with Sales, Production, QA, and Technical teams
  • Develop a strong understanding of the full production lifecycle
  • Provide guidance on product selection, installation, and accessories
Team Support
  • Provide backup coverage for team members during peak periods or absences
What You BringExperience & Skills
  • Associate’s degree or equivalent experience
  • 5+ years in customer service, sales support, or account management
  • ERP/CRM experience (Epicor strongly preferred)
  • Experience in manufacturing, construction, or project-based environments preferred
  • Strong Microsoft Office skills and typing proficiency (40+ WPM)
  • Strong math and analytical skills
Core Competencies
  • Ability to manage high volume (15–20+ orders/day during peak seasons)
  • Exceptional organization, attention to detail, and multitasking skills
  • Strong communication and interpersonal abilities
  • Problem-solver with a proactive, “jump in and figure it out” mindset
  • Analytical thinker with a forward-looking, continuous improvement approach
  • Comfortable working independently while collaborating cross-functionally
Why You’ll Love This Role
  • Opportunity to take full ownership of customer accounts long-term
  • Fast-paced, engaging environment with meaningful impact
  • Collaborative team culture with cross-functional exposure
  • Flexibility with hybrid or remote work options
Day in the Life
  • Processing and managing high-volume order entries
  • Communicating with customers to ensure an excellent experience
  • Partnering across departments to resolve issues and meet deadlines
  • Investigating order discrepancies and implementing solutions
  • Balancing administrative work with relationship management
 

  • The above are not intended to be an all-inclusive list of the duties, responsibilities and requirements of the job described. Rather, they are intended only to describe the general nature of the job. 

  • Updated as of 6/18/26

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